Command Center: 911 Hospital: 0905 892 1185 CDRRMO: 0920 952 8188 PNP: 0998 598 5926 BFP: 0917 185 9984 PCG: 0927 564 0600
Better Legazpi Logo
PDAO

Persons with Disability Affairs Office

Your guide to the PWD ID and the medicine and purchase booklets that carry the discounts and privileges under Republic Act 9442.

Office

PDAO

Location

Barangay 13, Ilawod East

Hours

8:00 AM - 5:00 PM (Mon-Fri)

Contact / Hotline

0923-726-5010

Persons with Disability Affairs Office (PDAO)

Citizen's Charter, 2026 First Edition. Read the source document

PWD ID and booklets 1 service

1 Getting a PWD ID, medicine booklet and purchase booklet 23 minutes at the counter 1 hr. & 13 minutes in total 10 documents Free

Draft. Not yet checked against the published charter.

The PWD identification card and the medicine and purchase booklets that let a person with disability claim the discounts and privileges under Republic Act 9442. You or your representative have to present the ID and booklet to get the discount, and this office issues all three. The same process covers a renewal and a replacement for a lost card.

Before you go

Your time
23 minutes at the counter, 1 hr. & 13 minutes before it is finished
Trips to the office
8 separate visits
Where to go
Persons with Disability Affairs Office (PDAO)
What you pay
Nothing
Office or division
Persons with Disability Affairs Office (PDAO)
Who may avail
Residents only
Type of transaction
Government to Client (G2C)
Classification
Simple

What to bring 10 items

How it works

  1. 1Submit the requirements, including the medical certificate of non-apparent disability.

    The office then

    1. The Processing Officer reviews the submitted documents.

      2 minutesDisability Affairs Officer II / Disability Affairs Assistant

    2. Certifies the certificate of apparent disability.

      2 minutesDisability Affairs Officer II / Disability Affairs Assistant

  2. 2Submit the accomplished application form with your ID pictures.

    The office then

    1. The Processing Officer reviews the filled-out application form for discrepancies.

      2 minutesDisability Affairs Officer II / Disability Affairs Assistant

  3. 3Submit the barangay certificate of residency, birth certificate and valid ID, and the proof of guardianship or authorization letter if someone is applying for you.

    The office then

    1. Counter-checks that the data in the application form is correct.

      2 minutesDisability Affairs Officer II / Disability Affairs Assistant

  4. 4Wait while your form and documents are checked.

    The office then

    1. Reviews the application form and the submitted documents. If there are discrepancies the documents are returned to you; otherwise they go to the encoder.

      5 minutesDisability Affairs Officer II / Disability Affairs Assistant

  5. 5Wait for your PWD ID number to be assigned.

    The office then

    1. Checks the records and encodes the application in the DOH online Philippine Registry for Persons with Disabilities.

      5 minutesEncoder

    2. With no discrepancies, the encoder assigns a PWD ID number.

      5 minutesDisability Affairs Officer II

    3. If you are found to be registered in another municipality or city and that ID is still valid, the Processing Officer advises you what to do.

      10 minutesDisability Affairs Assistant

    4. Types the basic information into the PWD ID and the medicine and purchase booklets.

      30 minutesStaff (Job Order)

    5. Double-checks the data and forwards the PWD ID and the booklets to the City Mayor's Office for signature.

      3 minutesDisability Affairs Assistant

  6. 6Check that the information is correct, and ask for it to be changed if anything is wrong.

    The office then

    1. Once the Mayor has signed, tells you to claim the PWD ID and the booklets. Any error is corrected.

      Disability Affairs Officer II / Disability Affairs Assistant

  7. 7Claim the PWD ID and the medicine and purchase booklets, and sign the logbook.

    The office then

    1. Issues the PWD ID and the booklets to you or your authorized representative and explains the law.

      2 minutesDisability Affairs Officer II / Disability Affairs Assistant

  8. 8Make sure the ID and the booklets are signed before lamination. Lamination is your choice.

    The office then

    1. Laminates the PWD ID if you ask for it.

      5 minutesStaff (Job Order)

Total time 1 hr. & 13 minutes Total fee Free

Office personnel 5

Named in the Citizen's Charter. Any of the staff for a division may serve you, which is why the steps above name the division rather than an individual.

Catalina Z. Maraña, RSW Disability Affairs Officer II
See all 4 staff across 1 division

Persons with Disability Affairs Office 4

  • Jennifer M. Arao Disability Affairs Assistant
  • Ahlmy Joy N. Armario Encoder (Job Order)
  • Crisanta Daet Staff (Job Order)
  • Florenda D. Azupardo Staff (Job Order)

PDAO is published under the City Mayor's Office. Its charter names its staff in the process table itself, including job order staff.

Feedback and complaints

Answer the Client's Satisfaction Survey Form and put it in the folder or envelope provided. You can also text, email or call the office on 0923-726-5010 or 0917-777-9695.

Every 4:30pm the job order staff compile the forms and submit them to the Disability Affairs Officer II. Feedback needing an answer goes to the division or section concerned, which must reply within three days of receipt, and the office's answer is relayed to the client. Complaints by phone or online message are acknowledged, logged, checked for the identity of the complainant, analysed and acted on, and the client is told what was done by text, email or letter. Anything beyond the office's authority is forwarded to the head of office. Complaints written on the survey form are opened daily, passed to the Disability Affairs Officer II or Administrative Officer IV, investigated with the section concerned, written up in a report for HR, and the outcome given back to the client.