ORHCD Housing Office | Citizen's Charter

Office

ORHCD

Location

Legazpi City Hall, Albay

Hours

8:00 AM - 5:00 PM (Mon-Fri)

Contact / Hotline

City Hall, Legazpi City

Office of Resettlement, Housing and Community Development (ORHCD)

Citizen's Charter, 2026 First Edition. Read the source document

Relocation and lots 3 services

1 Applying for a slot in a relocation site 3 days & 35 minutes at the counter 9 days & 35 minutes in total 9 documents Free

Draft. Not yet checked against the published charter.

A slot in a city relocation or resettlement site, for informal settlers, people displaced by development, and those living in danger zones. You report to the office daily while your application is pending, and the office inspects the sites monthly once you are awarded a lot.

Before you go

Your time: 3 days & 35 minutes at the counter, 9 days & 35 minutes before it is finished
Trips to the office: 3 separate visits
Where to go: Office of Resettlement, Housing and Community Development
What you pay: Nothing

Office or division: Office of Resettlement, Housing and Community Development
Who may avail: Underprivileged and homeless citizens and informal settlers
Type of transaction: Government to Client (G2C), Government to Government (G2G), Government to Business (G2B)
Classification: Complex

What to bring 9 items

Application form, 1 original Office of Resettlement, Housing and Community Development
Barangay certificate of residency Barangay
Community tax certificate (cedula) for the current year City Treasurer's Office
Copy of the voter's affidavit or voter's ID COMELEC
Latest income tax return, or in its absence an affidavit of income Bureau of Internal Revenue
Affidavit that you do not own any real property in the Philippines, or a certification of non-ownership of land City Assessor's Office
Photocopy of the marriage contract if married, or the birth certificate if single Philippine Statistics Authority
Four 2x2 pictures Client
One folder and fastener Client

How it works

1Write a letter to the City Mayor asking for a slot in the relocation or resettlement site.
The office then
1. Helps you write the letter to the City Mayor and submits it to the City Mayor's Office.
  15 to 20 minutesAdministrative Aide I and job order staff
2Sit the interview and receive your batch number.
The office then
1. Interviews you, assigns a batch number, and requires you to follow up daily by reporting to the office in person and signing the attendance sheet.
  15 minutesJob order staff
3Submit the required documents and receive the award of your lot.
The office then
1. Awards the lot to qualified beneficiaries once the required documents are in.
  3 daysActing CGDH I
2. Conducts monthly monitoring and site inspection of the actual occupants in the relocation and resettlement sites.
  3 daysActing CGDH I
3. Confiscates the slot from beneficiaries found to have violated the terms and conditions of occupancy.
  3 daysAdministrative Aides I and IV

Total time 9 days & 35 minutes Total fee Free

2 Buying a city-owned lot through socialized housing 59 days at the counter Done in one visit 9 documents Fee applies

Draft. Not yet checked against the published charter.

Acquisition, appraisal and disposition of land the city owns or has acquired. Lots offered through socialized housing are paid on an instalment scheme against a value set by the Appraisal Committee, and you get a certification of full payment at the end.

Before you go

Your time: 59 days, and you leave with it
Trips to the office: 3 separate visits
Where to go: Office of Resettlement, Housing and Community Development
What you pay: The appraised value set by the Appraisal Committee, on an instalment scheme, plus penalties for past due amounts

Office or division: Office of Resettlement, Housing and Community Development
Who may avail: Underprivileged and homeless citizens and informal settlers
Type of transaction: Government to Client (G2C), Government to Government (G2G), Government to Business (G2B)
Classification: Complex

What to bring 9 items

Application form, 1 original Office of Resettlement, Housing and Community Development
Barangay certificate of residency Barangay
Community tax certificate (cedula) for the current year City Treasurer's Office
Copy of the voter's affidavit or voter's ID COMELEC
Latest income tax return, or in its absence an affidavit of income Bureau of Internal Revenue
Affidavit that you do not own any real property in the Philippines, or a certification of non-ownership of land City Assessor's Office
Photocopy of the marriage contract if married, or the birth certificate if single Philippine Statistics Authority
Four 2x2 pictures Client
One folder and fastener Client

How it works

1File your application for verification and assessment.
The office then
1. Processes the documentary requirements of applicants for the city-owned or acquired properties.
  45 daysActing CGDH I / Administrative Aide IV
2Pay against the schedule of payments.
The office then
1. Prepares the schedule of payments of the appraised value set by the Appraisal Committee for lots offered for sale through socialized housing on an instalment scheme, and the corresponding penalties for anything past due. Payment is collected by the City Treasurer's Office.
  7 daysThe appraised value set by the Appraisal Committee, on an instalment scheme, plus penalties for past due amountsAdministrative Aide I / Administrative Aide VI
3Receive the certification of full payment.
The office then
1. Prepares, issues and countersigns the certification of full payment for the city-owned or acquired property, to be signed by the City Treasurer and the City Mayor.
  7 daysActing CGDH I / Administrative Aide I

Total time 59 days Total fee The appraised value set by the Appraisal Committee, on an instalment scheme, plus penalties for past due amounts

8 Implementation of the Urban Development and Housing Act 45 days at the counter Done in one visit 1 document Free

Draft. Not yet checked against the published charter.

The office's work implementing Republic Act 7279, the Urban Development and Housing Act.

Before you go

Your time: 45 days, and you leave with it
Trips to the office: One visit
Where to go: Office of Resettlement, Housing and Community Development
What you pay: Nothing

Office or division: Office of Resettlement, Housing and Community Development
Who may avail: Underprivileged and homeless citizens and informal settlers
Type of transaction: Government to Client (G2C), Government to Government (G2G), Government to Business (G2B)
Classification: Complex

What to bring 1 item

The documents the office asks for in the particular case Client

How it works

1Raise the matter with the office.
The office then
1. Initiates the implementation of R.A. 7279, the Urban Development and Housing Act.
  45 daysActing CGDH I / Administrative Aides I, IV and VI

Total time 45 days Total fee Free

Certifications 2 services

5 Certification for an ALECO or LCWD connection 25 minutes at the counter Done in one visit 1 document Free

Draft. Not yet checked against the published charter.

The certification a resettlement beneficiary needs to get electricity from ALECO or water from the Legazpi City Water District connected. The office checks you are on the list of beneficiaries for that site.

Before you go

Your time: 25 minutes, and you leave with it
Trips to the office: 2 separate visits
Where to go: Office of Resettlement, Housing and Community Development
What you pay: Nothing

Office or division: Office of Resettlement, Housing and Community Development
Who may avail: Underprivileged and homeless citizens and informal settlers
Type of transaction: Government to Client (G2C), Government to Government (G2G), Government to Business (G2B)
Classification: Complex

What to bring 1 item

Application for an ALECO or LCWD service connection ALECO, or the Legazpi City Water District

How it works

1Submit your application for an ALECO or LCWD service connection.
The office then
1. Validates the application and checks whether you are on the list of beneficiaries for that particular site.
  10-15 minutesAdministrative Aide I and job order staff
2Receive the certification.
The office then
1. Prepares, issues and signs the requested certification for qualified applicants for an ALECO or LCWD service connection.
  10 minutesActing CGDH I / Administrative Aide I

Total time 25 minutes Total fee Free

6 Requesting any other certification 10 minutes at the counter Done in one visit 1 document Free

Draft. Not yet checked against the published charter.

Certifications the office issues for whatever purpose they are needed for, beyond the ALECO and LCWD connections.

Before you go

Your time: 10 minutes, and you leave with it
Trips to the office: One visit
Where to go: Office of Resettlement, Housing and Community Development
What you pay: Nothing

Office or division: Office of Resettlement, Housing and Community Development
Who may avail: Underprivileged and homeless citizens and informal settlers
Type of transaction: Government to Client (G2C), Government to Government (G2G), Government to Business (G2B)
Classification: Complex

What to bring 1 item

Request for a certification Client

How it works

1Request the certification.
The office then
1. Prepares, issues and signs certifications for whatever purpose they may serve.
  10 minutesActing CGDH I / Administrative Aide IV

Total time 10 minutes Total fee Free

Community and financial support 3 services

4 Forming a homeowners' association 20 days at the counter 23 days in total 1 document Free

Draft. Not yet checked against the published charter.

Help forming a homeowners' association, and the office's dialogue with landowners and informal settlers about land banking.

Before you go

Your time: 20 days at the counter, 23 days before it is finished
Trips to the office: One visit
Where to go: Office of Resettlement, Housing and Community Development
What you pay: Nothing

Office or division: Office of Resettlement, Housing and Community Development
Who may avail: Underprivileged and homeless citizens and informal settlers
Type of transaction: Government to Client (G2C), Government to Government (G2G), Government to Business (G2B)
Classification: Complex

What to bring 1 item

A request to schedule dialogues Client

How it works

1Ask the office to schedule dialogues.
The office then
1. Assists in the formation of the homeowners' association.
  20 daysActing CGDH I / Administrative Aide IV
2. Initiates dialogue and negotiation with the landowners and informal settlers about implementing land banking.
  3 daysActing CGDH I / Administrative Aide VI

Total time 23 days Total fee Free

9 Support with financial assistance after eviction 6 days at the counter 9 days in total 1 document Free

Draft. Not yet checked against the published charter.

Help preparing the paperwork for relocation or financial assistance if you have been evicted or displaced by a development project, and the office's preparation of the payroll, vouchers and obligation requests behind it.

Before you go

Your time: 6 days at the counter, 9 days before it is finished
Trips to the office: 2 separate visits
Where to go: Office of Resettlement, Housing and Community Development
What you pay: Nothing

Office or division: Office of Resettlement, Housing and Community Development
Who may avail: Underprivileged and homeless citizens and informal settlers
Type of transaction: Government to Client (G2C), Government to Government (G2G), Government to Business (G2B)
Classification: Simple

What to bring 1 item

Request form Office of Resettlement, Housing and Community Development

How it works

1Fill out the request form and submit it.
The office then
1. Assists in preparing the documentary requirements for relocation or financial assistance to evictees and those displaced by development.
  2-3 daysActing CGDH I / Administrative Aides I, IV and VI
2Submit the documents to the offices concerned.
The office then
1. Prepares and signs the financial documents such as the payroll, vouchers and obligation requests with complete attachments.
  3 daysActing CGDH I / Administrative Aide I
2. Submits the financial documents with complete attachments.
  3 daysActing CGDH I / Administrative Aide I

Total time 9 days Total fee Free

3 Getting a subdivision plan or scheme prepared 20 days at the counter Done in one visit 1 document Free

Draft. Not yet checked against the published charter.

Technical assistance from the office, preparing subdivision plans and schemes once your documents are in.

Before you go

Your time: 20 days, and you leave with it
Trips to the office: One visit
Where to go: Office of Resettlement, Housing and Community Development
What you pay: Nothing

Office or division: Office of Resettlement, Housing and Community Development
Who may avail: Underprivileged and homeless citizens and informal settlers
Type of transaction: Government to Client (G2C), Government to Government (G2G), Government to Business (G2B)
Classification: Complex

What to bring 1 item

The documents the office asks for at filing, verification and assessment Client

How it works

1File your request for verification and assessment.
The office then
1. Prepares the subdivision plans and schemes on receipt of the documents.
  20 daysActing CGDH I

Total time 20 days Total fee Free

Office services 4 services

7 Asking the office a question 20 minutes at the counter Done in one visit 1 document Free

Draft. Not yet checked against the published charter.

Fill out a request form and the office answers your query.

Before you go

Your time: 20 minutes, and you leave with it
Trips to the office: One visit
Where to go: Office of Resettlement, Housing and Community Development
What you pay: Nothing

Office or division: Office of Resettlement, Housing and Community Development
Who may avail: Underprivileged and homeless citizens and informal settlers
Type of transaction: Government to Client (G2C), Government to Government (G2G), Government to Business (G2B)
Classification: Complex

What to bring 1 item

Request form Office of Resettlement, Housing and Community Development

How it works

1Fill out the request form and submit it.
The office then
1. Attends to and answers the client's queries.
  5-20 minutesAdministrative Aide I

Total time 20 minutes Total fee Free

10 Submitting a letter or document to the office 10 minutes at the counter Done in one visit 1 document Free

Draft. Not yet checked against the published charter.

How a letter or document handed in at the receiving desk is logged and passed to the right person.

Before you go

Your time: 10 minutes, and you leave with it
Trips to the office: One visit
Where to go: Office of Resettlement, Housing and Community Development
What you pay: Nothing

Office or division: Office of Resettlement, Housing and Community Development
Who may avail: Underprivileged and homeless citizens and informal settlers
Type of transaction: Government to Client (G2C), Government to Government (G2G), Government to Business (G2B)
Classification: Simple

What to bring 1 item

The letter, communication or document Client

How it works

1Submit the documents to the receiving officer.
The office then
1. Attends to and answers the client's queries and records them in the logbook, then endorses the letter or communication to the personnel concerned.
  5 to 10 minutesJob order staff

Total time 10 minutes Total fee Free

11 How the office releases its own correspondence 10 minutes at the counter Done in one visit 1 document Free

Draft. Not yet checked against the published charter.

How a letter, request or query the office has acted on is recorded, released and filed once the personnel and signatories concerned have approved it.

Before you go

Your time: 10 minutes, and you leave with it
Trips to the office: One visit
Where to go: Office of Resettlement, Housing and Community Development
What you pay: Nothing

Office or division: Office of Resettlement, Housing and Community Development
Who may avail: Underprivileged and homeless citizens and informal settlers
Type of transaction: Government to Client (G2C), Government to Government (G2G), Government to Business (G2B)
Classification: Simple

What to bring 1 item

The letter, request or query already acted on Office of Resettlement, Housing and Community Development

How it works

1Receive the released communication.
The office then
1. Records, releases and files the duly acted upon letters, communications, requests and queries once the personnel concerned and the other signatories have approved them.
  5 to 10 minutesAdministrative Aide I and job order staff

Total time 10 minutes Total fee Free

12 Requesting a meeting with a national agency 14 days at the counter 17 days in total 1 document Free

Draft. Not yet checked against the published charter.

The office convenes and coordinates meetings with national agencies, chiefly the National Housing Authority over land needed for socialized housing, and issues the minutes afterwards.

Before you go

Your time: 14 days at the counter, 17 days before it is finished
Trips to the office: 2 separate visits
Where to go: Office of Resettlement, Housing and Community Development
What you pay: Nothing

Office or division: Office of Resettlement, Housing and Community Development
Who may avail: Underprivileged and homeless citizens and informal settlers
Type of transaction: Government to Client (G2C), Government to Government (G2G), Government to Business (G2B)
Classification: Simple

What to bring 1 item

Request for a meeting Client

How it works

1Submit the request for a meeting.
The office then
1. Initiates the meeting or coordination with the National Housing Authority for lands required for socialized housing.
  7 daysActing CGDH I / Administrative Aides I and IV
2. Prepares and distributes the notice of meetings.
  3 daysActing CGDH I / Administrative Aides I, IV and VI
2Request the minutes of the meeting.
The office then
1. Submits the minutes or resolutions of the meeting undertaken.
  7 daysAdministrative Aide I / Acting CGDH I

Total time 17 days Total fee Free

Office personnel 6

Named in the Citizen's Charter. Any of the staff for a division may serve you, which is why the steps above name the division rather than an individual.

Atty. Raphaela G. Albor Acting CGDH I

See all 5 staff across 1 division

Office of Resettlement, Housing and Community Development 5

Maricris L. Mendina Administrative Aide VI
Shienna Mae T. Baccay Administrative Aide IV
Analyn B. Sta. Ana Administrative Aide I
Erwin L. Briones Administrative Aide I
Diana E. Arevalo Administrative Aide I

The charter also names eight job order staff against individual steps: Pamela M. Bonagua, Eleanor M. Ferreras, Teresa C. Casaol, Glecy D. Villanueva, Rowena L. Valenzuela, Judilyn B. Villanueva, Lorna M. Viernesto and Maribel A. Baldano. They are recorded here rather than in the roster above because the charter gives them no plantilla position. The last surname is printed as both Baldano and Baldon.

Feedback and complaints

Feedback is sent through the client's form.

Feedback is processed through the client's form. A complaint is filed by submitting a letter of complaint.