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OCENR

Office of the City Environment and Natural Resources

Your consolidated guide in solid waste disposal and other environmental programs in Legazpi City.

Office

OCENR

Location

3/F, Legazpi City Hall, Albay

Hours

8:00 AM - 5:00 PM (Mon-Fri)

Contact / Hotline

0946-599-0597

Office of the City Environment and Natural Resources (OCENR)

Citizen's Charter, 2026 First Edition. Read the source document

Business requirements 4 services

4 Environmental Certificate by online seminar, for a new or renewing business 10 minutes at the counter 2 hrs. & 50 minutes in total 2 documents Fee applies

Draft. Not yet checked against the published charter.

The online Zoom route to an Environmental Certificate for a new business permit application, or a renewal where the existing certificate has not yet expired. These are processed alongside the business permit application at BPLO.

Before you go

Your time
10 minutes at the counter, 2 hrs. & 50 minutes before it is finished
Trips to the office
One visit
Where to go
Office of the City Environment and Natural Resources (OCENR)
What you pay
50.00. For a business establishment with a Mayor's Permit, payment is included in the one-time assessment.
Office or division
Office of the City Environment and Natural Resources (OCENR)
Who may avail
All
Type of transaction
Government to Business (G2B)
Classification
Complex

What to bring 2 items

How it works

  1. 1Attend the Environmental Webinar. (Online, over Zoom)

    The office then

    1. OCENR checks the client's information in the database provided by BPLO, reviews the form, and sends the virtual seminar details over Zoom to the applicant's email address.

      10 minutes50.00. For a business establishment with a Mayor's Permit, payment is included in the one-time assessment.Administrative Staff

    2. OCENR conducts the Environmental Webinar over Zoom.

      2.5 hrsWebinar Team

    3. OCENR prepares and prints the Environmental Certificate after the webinar for release to the client, and sends an electronic copy by email on request.

      10 minutes per certificateAdministrative Staff

Total time 2 hrs. & 50 minutes Total fee 50.00. For a business establishment with a Mayor's Permit, payment is included in the one-time assessment.

6 Environmental Certificate in person, for a new or renewing business 2 hrs. & 13 minutes at the counter Done in one visit 2 documents Fee applies

Draft. Not yet checked against the published charter.

The face-to-face route to an Environmental Certificate for a new business permit application, or a renewal where the existing certificate has not yet expired. These are processed alongside the business permit application at BPLO.

Before you go

Your time
2 hrs. & 13 minutes, and you leave with it
Trips to the office
3 separate visits
Where to go
Office of the City Environment and Natural Resources (OCENR)
What you pay
50.00. For a business establishment with a Mayor's Permit, payment is included in the one-time assessment.
Office or division
Office of the City Environment and Natural Resources (OCENR)
Who may avail
All
Type of transaction
Government to Business (G2B)
Classification
Complex

What to bring 2 items

How it works

  1. 1Accomplish the Environmental Baseline Data Sheet through Google Forms.

    The office then

    1. OCENR reviews the form and sends the seminar details to the applicant's email address or mobile number. Applicants with an expired Certificate of Attendance are cleared from the negative list once the Environmental Baseline Data Sheet is submitted.

      10 minutes50.00. For a business establishment with a Mayor's Permit, payment is included in the one-time assessment.Administrative Staff

  2. 2Attend the Environmental Seminar.

    The office then

    1. OCENR conducts the Environmental Seminar.

      2 hrs.Seminar Staff

  3. 3Receive the Environmental Certificate.

    The office then

    1. OCENR prepares and prints the Environmental Certificate after the seminar for release to the client, and sends an electronic copy by email on request.

      3 minutes per certificateAdministrative Staff

Total time 2 hrs. & 13 minutes Total fee 50.00. For a business establishment with a Mayor's Permit, payment is included in the one-time assessment.

3 Environmental Certificate by online seminar, for a lapsed or missing record 2 hrs. & 45 minutes at the counter 2 hrs. & 55 minutes in total 2 documents Fee applies

Draft. Not yet checked against the published charter.

The Environmental Certificate a business needs before a permit to operate is issued, taken through the online seminar over Zoom. This is the route for establishments whose Certificate of Attendance has expired and for those with no record of attending the Ecological Solid Waste Management seminar at all. City Ordinance No. 0010-2008 requires every business and commercial establishment to sit the seminar.

Before you go

Your time
2 hrs. & 45 minutes at the counter, 2 hrs. & 55 minutes before it is finished
Trips to the office
2 separate visits
Where to go
Office of the City Environment and Natural Resources (OCENR)
What you pay
50.00. For a business establishment with a Mayor's Permit, payment is included in the one-time assessment.
Office or division
Office of the City Environment and Natural Resources (OCENR)
Who may avail
All
Type of transaction
Government to Business (G2B)
Classification
Complex

What to bring 2 items

How it works

  1. 1Accomplish the Environmental Baseline Data Sheet through Google Forms.

    The office then

    1. OCENR reviews the form and sends the virtual seminar details over Zoom to the applicant's email address. Applicants with an expired Certificate of Attendance are cleared from the negative list once the Environmental Baseline Data Sheet is submitted; applicants tagged as non-compliant are cleared once they attend the virtual seminar.

      15 minutes50.00. For a business establishment with a Mayor's Permit, payment is included in the one-time assessment.Administrative Personnel

  2. 2Attend the Environmental Webinar. (Online, over Zoom)

    The office then

    1. OCENR conducts the Environmental Webinar.

      2.5 hrsWebinar Team

    2. OCENR prepares and prints the Environmental Certificate after the webinar for release to the client, and sends an electronic copy by email on request.

      10 minutes per certificateAdministrative Staff

Total time 2 hrs. & 55 minutes Total fee 50.00. For a business establishment with a Mayor's Permit, payment is included in the one-time assessment.

5 Environmental Certificate in person, for a lapsed or missing record 2 hrs. & 13 minutes at the counter 2 hrs. & 23 minutes in total 2 documents Fee applies

Draft. Not yet checked against the published charter.

The same Environmental Certificate taken through the face-to-face seminar at the OCENR office, for establishments whose Certificate of Attendance has expired and for those with no record of attending the Ecological Solid Waste Management seminar.

Before you go

Your time
2 hrs. & 13 minutes at the counter, 2 hrs. & 23 minutes before it is finished
Trips to the office
3 separate visits
Where to go
Office of the City Environment and Natural Resources (OCENR)
What you pay
50.00. For a business establishment with a Mayor's Permit, payment is included in the one-time assessment.
Office or division
Office of the City Environment and Natural Resources (OCENR)
Who may avail
All
Type of transaction
Government to Business (G2B)
Classification
Complex

What to bring 2 items

How it works

  1. 1Apply for the seminar.

    The office then

    1. OCENR reviews the form and sends the seminar details to the applicant's email address and mobile number. Applicants with an expired Certificate of Attendance are cleared from the negative list once the Environmental Baseline Data Sheet is submitted.

      10 minutes50.00. For a business establishment with a Mayor's Permit, payment is included in the one-time assessment.Administrative Personnel

    2. Applicants tagged as non-compliant are cleared from the negative list once they attend the seminar.

      10 minutesAdministrative Staff

  2. 2Attend the Environmental Seminar. (OCENR Office, 3rd floor)

    The office then

    1. OCENR conducts the Environmental Seminar.

      2 hrsSeminar Team

  3. 3Receive the Environmental Certificate.

    The office then

    1. OCENR prepares and prints the Environmental Certificate after the seminar for release to the client, and sends an electronic copy by email on request.

      3 minutes per certificateAdministrative Staff

Total time 2 hrs. & 23 minutes Total fee 50.00. For a business establishment with a Mayor's Permit, payment is included in the one-time assessment.

Trees and greening 3 services

7 Getting a Certificate of No Objection to cut a tree 6 days & 40 minutes at the counter Done in one visit 15 documents Free

Draft. Not yet checked against the published charter.

The city's certificate saying it does not object to trees being cut. It is not the permit itself: the Permit to Cut Tree is issued by the DENR, and the DENR requires this certification from the LGU as one of its requirements. Go to DENR-PENRO Albay first for their checklist, then come here.

Before you go

Your time
6 days & 40 minutes, and you leave with it
Trips to the office
6 separate visits
Where to go
Office of the City Environment and Natural Resources (OCENR)
What you pay
Nothing
Office or division
Office of the City Environment and Natural Resources (OCENR)
Who may avail
All
Type of transaction
Government to Client (G2C), Government to Business (G2B), Government to Government (G2G)
Classification
Simple

What to bring 15 items

How it works

  1. 1Submit the letter of request with the complete requirements to the City Mayor's Office and give a duplicate copy to the OCENR Desk Officer. (City Mayor's Office / OCENR Front Desk)

    The office then

    1. The Information Desk Officer receives and records the letter, then forwards it to the City ENRO.

      5 minutesAdministrative Personnel

  2. 2Wait for the instruction on evaluation. (OCENR, ENRO Office)

    The office then

    1. The City ENRO conducts an initial evaluation of the request and gives instructions to the assigned personnel.

      15 minutesCity ENRO

  3. 3Wait for the inspection schedule. (OCENR Technical Office)

    The office then

    1. The personnel in charge evaluate the documents and schedule the date of the actual inspection.

      1 dayProject Development Officer III / Technical Personnel

  4. 4Allow inspection of the trees to be cut. (Project site)

    The office then

    1. Technical personnel conduct the ocular inspection to validate the request, then prepare the necessary certification for the City ENRO's signature.

      5 days (depending on the complexity of the request; the number of days may be shortened)Project Development Officer III / Technical Personnel

  5. 5Wait for review and approval. (OCENR, ENRO Office)

    The office then

    1. The City ENRO checks and reviews the Certificate of No Objection and signs it if found valid.

      10 minutesCity ENRO

  6. 6Claim the Certificate of No Objection to Cut Tree. (OCENR Front Desk)

    The office then

    1. The OCENR Information Desk Officer receives and records the signed certification for release to the client, to support the request for a Permit to Cut Tree with the DENR field office.

      10 minutesAdministrative Personnel

Total time 6 days & 40 minutes Total fee Free

8 Getting a certification to register a chainsaw 1 hr. & 10 minutes at the counter Done in one visit 7 documents Free

Draft. Not yet checked against the published charter.

The city certification the DENR requires before it will register a chainsaw. The registration itself is issued by the DENR; this is the LGU document that supports the application.

Before you go

Your time
1 hr. & 10 minutes, and you leave with it
Trips to the office
4 separate visits
Where to go
Office of the City Environment and Natural Resources (OCENR)
What you pay
Nothing
Office or division
Office of the City Environment and Natural Resources (OCENR)
Who may avail
All
Type of transaction
Government to Client (G2C), Government to Business (G2B), Government to Government (G2G)
Classification
Simple

What to bring 7 items

How it works

  1. 1Submit the letter of request with the complete requirements to the City Mayor's Office and give a duplicate copy to the OCENR Desk Officer. (City Mayor's Office / OCENR Front Desk)

    The office then

    1. The Desk Officer receives and records the letter and forwards it to the City ENRO, who conducts an initial evaluation of the request and instructs the concerned personnel for proper action.

      15 minutesAdministrative Personnel

  2. 2Wait while the documents are evaluated. (OCENR, ENRO Office)

    The office then

    1. The Desk Officer refers the documents to the personnel in charge, and technical personnel evaluate the requirements and prepare the certification.

      30 minutesAdministrative Personnel / Project Development Officer III / Technical Personnel

  3. 3Wait for approval. (OCENR, ENRO Office)

    The office then

    1. The City ENRO checks, reviews and signs the certification if found valid.

      15 minutesCity ENRO

  4. 4Claim the certification for chainsaw registration. (OCENR Front Desk)

    The office then

    1. The Desk Officer records and releases the signed certification to the client, to support the request for chainsaw registration with the DENR.

      10 minutesAdministrative Personnel

Total time 1 hr. & 10 minutes Total fee Free

9 Requesting free tree seedlings 0.5 days & 20 minutes at the counter 0.5 days & 30 minutes in total 2 documents Free

Draft. Not yet checked against the published charter.

Free seedlings from the city nursery for schools, organizations, businesses and other groups running tree growing activities. The office produces and distributes them to support community greening.

Before you go

Your time
0.5 days & 20 minutes at the counter, 0.5 days & 30 minutes before it is finished
Trips to the office
3 separate visits
Where to go
Office of the City Environment and Natural Resources (OCENR)
What you pay
Nothing
Office or division
Office of the City Environment and Natural Resources (OCENR)
Who may avail
All
Type of transaction
Government to Client (G2C), Government to Business (G2B), Government to Government (G2G)
Classification
Simple

What to bring 2 items

How it works

  1. 1Submit the letter of request, the original copy to the City Mayor's Office and the duplicate to the OCENR Desk Officer. (City Mayor's Office / OCENR Front Desk)

    The office then

    1. The Desk Officer receives and records the request and forwards it to the City ENRO.

      5 minutesAdministrative Personnel

    2. The City ENRO evaluates the request and checks seedling availability.

      5 minutesOIC-City ENRO

    3. Technical staff prepare a Promissory of Undertaking for the client to sign.

      5 minutesSupervising Environmental Management Specialist / Technical Personnel

  2. 2Submit the signed Promissory of Undertaking to the OCENR Desk Information Officer. (OCENR Front Desk)

    The office then

    1. The OCENR Desk Information Officer releases the Seedling Withdrawal Slip, signed by the City ENRO, to the client. If the application is ineligible or seedlings are unavailable, the applicant is given proper documentation of the findings.

      ½ Day, or depending on the availability of the clientAdministrative Personnel

  3. 3Present the Seedling Withdrawal Slip and claim the seedlings. (OCENR Nursery)

    The office then

    1. Nursery personnel prepare and release the seedlings to the client.

      15 minutesNursery Personnel

Total time 0.5 days & 30 minutes Total fee Free

Waste and sanitation 3 services

1 Getting a Permit to Dump at the city disposal facility 1 hr. & 30 minutes at the counter 1 hr. & 35 minutes in total 2 documents Free

Draft. Not yet checked against the published charter.

Permission for an individual or a firm to bring garbage directly to the city's designated disposal facility, granted case by case. Ordinary household waste is collected from each barangay's Materials Recovery Facility or Drop-Off Center instead, under the city's timed and scheduled segregated collection and its "No Segregation, No Collection" policy.

Before you go

Your time
1 hr. & 30 minutes at the counter, 1 hr. & 35 minutes before it is finished
Trips to the office
5 separate visits
Where to go
Office of the City Environment and Natural Resources (OCENR)
What you pay
Nothing
Office or division
Office of the City Environment and Natural Resources (OCENR)
Who may avail
All
Type of transaction
Government to Client (G2C), Government to Business (G2B), Government to Government (G2G)
Classification
Simple

What to bring 2 items

How it works

  1. 1Submit the letter of request to the Desk Officer one week before the scheduled date. (OCENR Front Desk)

    The office then

    1. The Desk Officer reviews the request and issues the Permit to Dump Form.

      5 minutesAdministrative Personnel

  2. 2Fill out the Permit to Dump Form. (OCENR Front Desk)

    The office then

    1. The Desk Officer reviews the accomplished form and checks that all fields are properly filled out.

      10 minutesAdministrative Personnel

  3. 3Allow inspection of the garbage for disposal. (Disposal site or the client's location)

    The office then

    1. Technical personnel conduct an ocular inspection of the garbage subject for disposal.

      1 hr. (depends on location)Administrative Personnel

  4. 4Wait for the inspection report and recommendation. (OCENR Technical Office)

    The office then

    1. Administrative personnel prepare the inspection report and recommendation for approval.

      10 minutesAdministrative Personnel

  5. 5Claim the Permit to Dump, or receive the explanation if the request is declined. (OCENR Front Desk)

    The office then

    1. The City ENRO issues the Permit to Dump if the request is approved.

      5 minutesAdministrative Personnel

    2. The City ENRO explains the reason for disapproval if the request is declined.

      5 minutesAdministrative Personnel

Total time 1 hr. & 35 minutes Total fee Free

11 Having a septic tank desludged 2 hrs. & 2 minutes at the counter 2 hrs. & 17 minutes in total 1 document Fee applies

Draft. Not yet checked against the published charter.

Desludging or syphoning of a septic tank by the city's vacuum truck service, under Ordinance No. 0025-2015, the Septage Management Code of the City of Legazpi. The code covers every proposed, planned or existing building or structure in the city, public or private, residential or commercial.

Before you go

Your time
2 hrs. & 2 minutes at the counter, 2 hrs. & 17 minutes before it is finished
Trips to the office
8 separate visits
Where to go
Office of the City Environment and Natural Resources (OCENR)
What you pay
Septage fee, as assessed by the City Treasurer's Office or the City Engineer's Office
Office or division
Office of the City Environment and Natural Resources (OCENR)
Who may avail
All
Type of transaction
Government to Client (G2C), Government to Business (G2B), Government to Government (G2G)
Classification
Simple

What to bring 1 item

How it works

  1. 1Walk in to the OCENR Information Desk. (OCENR Front Desk)

    The office then

    1. The Desk Officer refers the client to the technical personnel in charge of the Septage Program.

      2 minutesAdministrative Personnel

  2. 2Answer the survey questions. (OCENR Office)

    The office then

    1. Personnel interview the client and fill out the Survey Form.

      10 minutesSurveyor / Coordinator

  3. 3Confirm the details. (OCENR Office)

    The office then

    1. The Coordinator schedules the inspection of the septic tank, provided the survey form is completely filled out.

      5 minutesCoordinator

  4. 4Wait for the inspection. (Client's site)

    The office then

    1. Personnel inspect the septic tank.

      30 minutes averageSurveyor / Coordinator

  5. 5Pay the septage desludging fee. (City Treasurer's Office or City Engineer's Office)

    The office then

    1. The Coordinator issues the Payment Order Form.

      5 minutesSurveyor / Coordinator

    2. The client pays the septage fee at the City Treasurer's Office or the City Engineer's Office and presents the official receipt to OCENR.

      15 minutesSeptage fee, as assessed by the City Treasurer's Office or the City Engineer's OfficeCoordinator / CTO or CEO Collector

  6. 6Provide the receipt. (OCENR Office)

    The office then

    1. The Coordinator schedules the client for the desludging service, based on truck availability.

      5 minutesCoordinator / CTO or CEO Collector

  7. 7Wait for the desludging team. (Client's site)

    The office then

    1. The desludging team conducts the desludging operation. How long the actual desludging takes depends on vacuum truck availability.

      1 hour average per tripDesludging Team / Vacuum Truck Operator

  8. 8Sign the manifest form. (Client's site)

    The office then

    1. The Coordinator prepares the Manifest Form for the client's signature to confirm completion.

      5 minutesCoordinator

Total time 2 hrs. & 17 minutes Total fee Septage fee, as assessed by the City Treasurer's Office or the City Engineer's Office

2 Visiting the city Sanitary Landfill Facility 8 minutes at the counter 1 hr. & 18 minutes in total 2 documents Free

Draft. Not yet checked against the published charter.

An entry pass to visit the city's Sanitary Landfill Facility, which LGUs, students and business groups regularly tour. Inside, areas are marked Yellow Zone (safe) and Red Zone (critical), and OCENR staff provide technical assistance to visitors. An orientation can be arranged on request.

Before you go

Your time
8 minutes at the counter, 1 hr. & 18 minutes before it is finished
Trips to the office
2 separate visits
Where to go
Office of the City Environment and Natural Resources (OCENR)
What you pay
Nothing
Office or division
Office of the City Environment and Natural Resources (OCENR)
Who may avail
All
Type of transaction
Government to Client (G2C), Government to Business (G2B), Government to Government (G2G)
Classification
Simple

What to bring 2 items

How it works

  1. 1Submit the letter of request to the Desk Officer. (OCENR Front Desk)

    The office then

    1. The Information Desk Officer refers the client to the OCENR personnel in charge of the project.

      3 minutesAdministrative Personnel

    2. OCENR personnel ask the client to fill out the SLF Visitors Entry Pass Form.

      5 minutesAdministrative Personnel

  2. 2Fill out the SLF Visitors Entry Pass Form. (OCENR Front Desk)

    The office then

    1. OCENR personnel check the accomplished form and ask the client whether a project orientation is needed.

      5 minutesSpecial Operations Officer III / Administrative Personnel

    2. If an orientation is required, the City ENRO assigns technical personnel to conduct it.

      1 hourSpecial Operations Officer III / Administrative Personnel

    3. OCENR issues the SLF Visitors Entry Pass.

      5 minutesSpecial Operations Officer III / Administrative Personnel

Total time 1 hr. & 18 minutes Total fee Free

Talks and community programmes 1 service

10 Requesting an environmental talk or IEC campaign 20 minutes at the counter Done in one visit 1 document Free

Draft. Not yet checked against the published charter.

An Information, Education and Communication campaign run by OCENR for an organization, school, establishment or other group, to raise awareness on environmental matters. The office confirms a schedule and a resource speaker with you.

Before you go

Your time
20 minutes, and you leave with it
Trips to the office
3 separate visits
Where to go
Office of the City Environment and Natural Resources (OCENR)
What you pay
Nothing
Office or division
Office of the City Environment and Natural Resources (OCENR)
Who may avail
All
Type of transaction
Government to Client (G2C), Government to Business (G2B), Government to Government (G2G)
Classification
Simple

What to bring 1 item

How it works

  1. 1Submit the letter of request and have it received at the City Mayor's Office as the original copy, and give a duplicate copy to the OCENR Desk Officer. (City Mayor's Office / OCENR Front Desk)

    The office then

    1. The Desk Officer receives and records the letter and forwards it to the City ENRO.

      5 minutesAdministrative Personnel

  2. 2Wait for feedback. (OCENR, ENRO Office)

    The office then

    1. The City ENRO checks their availability. If unavailable, another senior staff member is designated for immediate action.

      5 minutesCity ENRO

  3. 3Wait for confirmation. (OCENR, ENRO Office / coordination with the client)

    The office then

    1. The assigned personnel coordinate with the requesting party to confirm the schedule and the resource speaker.

      10 minutesResource Speaker / Administrative Personnel

Total time 20 minutes Total fee Free

Office personnel 2

Named in the Citizen's Charter. Any of the staff for a division may serve you, which is why the steps above name the division rather than an individual.

Engr. Linno Benju Q. Calleja OIC-City ENRO / Engineer IV
See all 1 staff across 1 division

Office of the City Environment and Natural Resources 1

  • Rhoderic M. Abache Supervising Environmental Management Specialist

The charter names only these two officers, as its contact persons for the Contact Center ng Bayan, the Presidential Complaint Center and ARTA. The rest of the office is identified in the process tables by position only.

Feedback and complaints

Answer the Feedback Form at the OCENR frontline desk and drop it in the drop box, or hand it to the Officer of the Day. You can also call 0946-599-0597.

The Administrative Division checks what the feedback is about within one working day and passes it to the division concerned. Once that division replies, the office contacts you by email, text or phone. Complaints go on the Complaint Form (CSC Form No. 3) or by email, and need your full name, address and contact details, an account of what happened, any evidence, and the name of the person being complained about. The Administrative Division reads complaints daily, coordinates with the division concerned, investigates where needed, then writes an Incident Report for the Legal Office. The Legal Office sends its findings to the City Mayor, copy to OCENR, for final action.