City HR Management | Citizen's Charter

Office

City Human Resource Management Office

Location

Ground Floor, Legazpi City Hall, Rizal St.

Hours

8:00 AM - 5:00 PM (Mon-Fri)

Contact / Hotline

0929 494-6681

City Human Resource Management Office (CHRMO)

Citizen's Charter, 2026 First Edition. Read the source document

Applying and getting hired 3 services

1 Recruitment, Selection and Placement 10 minutes at the counter 29 days, 3 hrs. & 20 minutes in total 4 documents Free

Draft. Not yet checked against the published charter.

The RSP System is based on Qualification Standards (QS).

Before you go

Your time: 10 minutes at the counter, 29 days, 3 hrs. & 20 minutes before it is finished
Trips to the office: 2 separate visits
Where to go: Recruitment, Selection and Placement (RSP) Division
What you pay: Nothing

Office or division: Recruitment, Selection and Placement (RSP) Division
Who may avail: City Employees and other applicants
Type of transaction: Government to Client (G2C), Government to Government (G2G)
Classification: Highly Technical

What to bring 4 items

Fully accomplished Personal Data Sheet (PDS) with Work Experience Sheet and recent passport-sized or unfiltered digital picture (CS Form No. 212, Revised 2025); digitally signed or electronically signed Downloadable thru csc.gov.ph
Hard copy or electronic copy of Performance rating in the last rating period (if applicable) Office where applicant is assigned
Hard copy or electronic copy of proof of eligibility/rating/license CSC/PRC
Hard copy or electronic copy of Transcript of Records School where graduated

How it works

1Applicants submit application thru email or walk-in
The office then
1. Receives/accepts the application and evaluates completeness of supporting documents
  10 minutesOfficer-of-the Day/RSP Division
2. Acknowledge receipt of applications thru email
  10 minutesAdmin. Asst. VI (CO III), RSP Division
3. Conducts assessment and evaluates application based on the submitted documents and minimum Qualification Standards
  1 hr/applicantSAO/Admin. Asst. VI (CO III)/Admin. Aide I, RSP Division
4. Profiling of qualified applicants and preparation of documents for HRMPSB selection/deliberation
  1 hr/applicant; 30 min/applicant; 7 daysSAO/Admin. Asst. VI (CO III), RSP Division
5. For applicants who did not qualify for the positions based on pre-assessment or not selected by the Appointing Authority: Inform the applicant thru email or a letter/notice
6. Conducts Background Investigation
7. Conducts Behavioral Event Interview
  30 min.HRMPSB members
8. Assessment, deliberation and rating of qualified applicants by the HRMPSB
  2 days; 15 daysCGDH I, CHRMO; HRMPSB members
2If selected, applicant complies with the requirements
The office then
1. Prepare appointment papers and other CSC required documents
  SAO/Admin. Asst. VI (CO III)/Admin. Aide I, RSP Division; CGDH I, CHRMO; Appointing Authority
2. Send letters to qualified applicants who were not selected
  5 daysAdmin. Asst. VI (CO III), RSP Div.; CGDH I, CHRMO

Total time 29 days, 3 hrs. & 20 minutes Total fee Free

Good to know

Applications with incomplete documents shall not be processed or evaluated.
Applications submitted before the publication and after the deadline indicated in the publication of vacant positions posted in the CSC website shall no longer be entertained.
The specific position applied for including the item and place of assignment must be indicated in the application letter. Without such specifications, the application shall be disregarded.
All interested and qualified applicants are encouraged to apply. This includes Persons with Disability (PWD) and members of the indigenous communities, irrespective of sexual orientation, civil status, religion and political affiliation. The City Government of Legazpi does not discriminate in the selection of employees based on the aforementioned pursuant to Equal Opportunities for Employment Principle (EOP).

2 Work Immersion / On-the-Job Trainees (WI/OJT) Deployment 1 day & 10 minutes at the counter 16 days, 2 hrs. & 50 minutes in total 3 documents Free

Draft. Not yet checked against the published charter.

The City Human Resource Management Office facilitates the deployment of Work Immersion/On-the-Job Trainees.

Before you go

Your time: 1 day & 10 minutes at the counter, 16 days, 2 hrs. & 50 minutes before it is finished
Trips to the office: 2 separate visits
Where to go: Learning and Development (L&D) Division
What you pay: Nothing

Office or division: Learning and Development (L&D) Division
Who may avail: Schools
Type of transaction: Government to Business Entity (G2B), Government to Government (G2G)
Classification: Highly Technical

What to bring 3 items

Letter request with list of students, submitted and approved by the City Mayor before the school year starts School Concerned
Memorandum of Agreement (MOA). Upon approval student/s shall attach the following documents: 1. Personal Data Sheet - One (1) Original Copy; 2. Medical Certificate - One (1) Original Copy, indicating that student/s is physically fit to perform duties/task; 3. Parent Consent (if immersion student) 1. Student applicant; 2. Healthcare Professional
Issuance Certificate of Completion L&D Division

How it works

1Submits requirements
The office then
1. Receives, Prepares and reviews Memorandum of Agreement (MOA)
  1 dayAdministrative Aide III; Administrative Officer V; CGDH I/HRM Officer
2. Processes MOA
  15 daysAdministrative Officer V; CGDH I/HRM Officer
3. Conducts orientation
  1 hr. & 30 MinutesSP; City Mayor
4. Deploys the students to concerned offices
  1 hr.Administrative Officer V; CGDH I/HRM Officer; Administrative Aide III
2Approach the Officer of the Day and request for issuance of Certificate of Completion
The office then
1. Prepares and review the requested document
  10 minutesAdministrative Aide III; Administrative Officer V
2. Signs the document
  5 MinutesAdministrative Officer V; CGDH I/HRM Officer
3. Records and releases of the requested documents
  5 MinutesAdministrative Aide III; Administrative Officer V

Total time 16 days, 2 hrs. & 50 minutes Total fee Free

3 Preparation of Contract of Services or Appointments of Job Orders 1 hr. at the counter 5 days & 3 hrs. in total 3 documents Free

Draft. Not yet checked against the published charter.

CHRMO, upon receipt of the complete requirements, prepares, reviews and forwards the contract and appointments to concerned heads of offices for signature.

Before you go

Your time: 1 hr. at the counter, 5 days & 3 hrs. before it is finished
Trips to the office: 2 separate visits
Where to go: Recruitment, Selection and Placement (RSP) Division
What you pay: Nothing

Office or division: Recruitment, Selection and Placement (RSP) Division
Who may avail: City Employees and other applicants
Type of transaction: Government to Client (G2C), Government to Government (G2G)
Classification: Complex

What to bring 3 items

Endorsement Letter from concerned Chief of Office Office Concerned
Fully accomplished Personal Data Sheet (PDS) with recent passport-sized picture (CS Form No. 212, Rev. 2025) Client
Recent Drug Test Result Drug Test Clinic

How it works

1Submit requirements
The office then
1. Receives requirements if complete
  20 mins.Officer of the Day
2. Prepares and signs contract of service/ job order appointment
  2 hrs.Administrative Aide I; Supervising Administrative Officer
3. Transmits to concerned offices for approval/signature of concerned chiefs of offices
  5 daysCGDH I/CHRMO; Administrative Aide I; Supervising Administrative Officer
2Sign the contract/appointment. In the case of the contract, client should cause it to be notarized.
The office then
1. Records and releases a certified true copy of contract of service/ job order appointment
  40 mins.Officer of the Day

Total time 5 days & 3 hrs. Total fee Free

Certificates and records 2 services

4 Issuance of Certificate of Employment 10 minutes at the counter 17 minutes in total 1 document Free

Draft. Not yet checked against the published charter.

CHRMO updates, prepares, reviews and releases service record, certificate of employment and other certifications, upon receipt of request/instruction.

Before you go

Your time: 10 minutes at the counter, 17 minutes before it is finished
Trips to the office: 2 separate visits
Where to go: Administrative Division
What you pay: Nothing

Office or division: Administrative Division
Who may avail: City Employees
Type of transaction: Government to Government (G2G)
Classification: Simple

What to bring 1 item

Duly accomplished request form / written request None

How it works

1Submit the accomplished request form
The office then
1. Receive and verify employment record
  5 minutesSupervising Administrative Officer
2. Prepare and initial Certificate of Employment
  5 minutesCHRM Officer
3. Forwarded to the CHRM Officer
  2 minutesSupervising Administrative Officer/Admin. Assistant II
2Claim
The office then
1. Released signed document
  5 minutesSupervising Administrative Officer/Admin. Assistant II

Total time 17 minutes Total fee Free

5 Issuance of Service Record 12 minutes at the counter 27 minutes in total 1 document Free

Draft. Not yet checked against the published charter.

CHRMO updates, prepares, reviews and releases service record, certificate of employment and other certifications, upon receipt of request/instruction.

Before you go

Your time: 12 minutes at the counter, 27 minutes before it is finished
Trips to the office: 2 separate visits
Where to go: Administrative Division
What you pay: Nothing

Office or division: Administrative Division
Who may avail: City Employees
Type of transaction: Government to Government (G2G)
Classification: Simple

What to bring 1 item

Duly accomplished request form / written request None

How it works

1Submit duly accomplished request form
The office then
1. Receive and verify employment record
  10 minutesSupervising Administrative Officer
2. Prepare and sign Service Record
  15 minutesSupervising Administrative Officer/Admin. Assistant II
2Claim
The office then
1. Released signed document
  2 minutesSupervising Administrative Officer/Admin. Assistant II

Total time 27 minutes Total fee Free

Leave, travel and retirement 3 services

6 Preparation of Travel Orders of City Employees relative to Learning and Development (L&D) Interventions 25 minutes at the counter 2 days & 45 minutes in total 5 documents Free

Draft. Not yet checked against the published charter.

Upon request/instruction, CHRMO prepares travel orders of City employees relative to L&D interventions.

Before you go

Your time: 25 minutes at the counter, 2 days & 45 minutes before it is finished
Trips to the office: 2 separate visits
Where to go: Learning and Development (L&D) Division
What you pay: Nothing

Office or division: Learning and Development (L&D) Division
Who may avail: City Employees
Type of transaction: Government to Government (G2G)
Classification: Simple

What to bring 5 items

Annex A - Travel/Training Request Form Concerned Office
Letter-invitation pertaining to L&D/CPD AO/PICAR of office/division where the employee is assigned, re-assigned or detailed
Annex B - HR Certification CHRMO
Letter from the Chief of Office recommending the attendee/s to the seminar, training, convention or summit Concerned Office
Certificate of Availability of Funds City Budget Office

How it works

1Submit requirements
The office then
1. Received and assessed the document submitted.
  20 minutesOfficer of the Day; Administrative Aide III; Administrative Officer IV
2. Prepares the travel order and Annex B-HR Certification.
  20 minutesAdministrative Aide III; Administrative Officer V
3. Transmits to concerned offices for approval/signature of concerned chiefs of offices.
  2 daysCGDH I/HRM Officer; Concerned Offices; City Mayor
2Claim
The office then
1. Release the travel Order.
  5 minutesAdministrative Aide III; Administrative Aide IV

Total time 2 days & 45 minutes Total fee Free

7 Processing Application for Leave 30 minutes at the counter 5 days, 1 hr. & 45 minutes in total 1 document Free

Draft. Not yet checked against the published charter.

Submitted applications for leave are processed, with leave credits computed, reviewed and certified.

Before you go

Your time: 30 minutes at the counter, 5 days, 1 hr. & 45 minutes before it is finished
Trips to the office: 2 separate visits
Where to go: Records Management Division
What you pay: Nothing

Office or division: Records Management Division
Who may avail: City Employees
Type of transaction: Government to Government (G2G)
Classification: Complex

What to bring 1 item

CSC Form No. 6/Application for Leave Form (3 copies), covering: 1. Vacation Leave; 2. Forced Leave: dates of Forced Leave are included in the schedule of forced leave submitted to the CHRMO; 3. Special Leave Privileges (SLP); 4. Sick Leave: Medical Certificate if S.L. exceeds 5 days; 5. Maternity/Paternity Leave; 6. Monetization of Leave Credits: if monetization is more than 10 days, Letter of Intent approved by the City Mayor citing the reason for availment and Waiver Form/s signed by fellow plantilla employee/s; 7. Terminal Leave; 8. Rehabilitation Leave: Request Letter to Mayor via HR, Medical Certificate with nature of injury, treatment process, rehabilitation period, and other pertinent documents e.g. police blotter AO/PICAR of office/division where the employee is assigned, re-assigned or detailed

How it works

1Prepare and submit properly filled up Application for Leave and other requirements
The office then
1. Receives application and other requirements (if complete)
  15 mins.Focal Person, Leave Administration
2. Prepares, reviews and certifies number of leave credits
  1 hourFocal Person, Leave Administration; Administrative Officer V; Chief, RMD Division; CGDH I/HRM Officer
3. Returns the application to be approved by the Chief of Office
  15 mins.Officer of the Day
2Upon approval, return the application for leave
The office then
1. Receives and records the application
  15 mins.Officer of the Day
2. Releases the 2 copies and retains 1 copy for filing
  5 daysFocal Person, Leave Administration; Administrative Officer V; Chief, RMD Division; CGDH I/HRM Officer
3. If the monetization is allowed and requirements are complete, prepares the necessary financial documents, for processing and release of concerned offices (City Budget Office, City Accountant's Office and City Treasurer's Office)

Total time 5 days, 1 hr. & 45 minutes Total fee Free

8 Processing Retirement 10 minutes at the counter 11 days & 10 minutes in total 2 documents Free

Draft. Not yet checked against the published charter.

CHRMO facilitates the documents needed for retirement of retiring employees.

Before you go

Your time: 10 minutes at the counter, 11 days & 10 minutes before it is finished
Trips to the office: One visit
Where to go: Records Management Division
What you pay: Nothing

Office or division: Records Management Division
Who may avail: Retiring City Employees
Type of transaction: Government to Government (G2G)
Classification: Highly Technical

What to bring 2 items

Optional Retirement: Letter of Intent to Retire with the approval of the City Mayor Retiree or AO/PICAR of office/division where the employee is assigned, re-assigned or detailed
Mandatory Retirement: No requirements

How it works

1If it is Optional Retirement, submit the requirement. If it is mandatory, no action needed.
The office then
1. Receives requirement
  10 minutesOfficer of the Day
2. Updates/re-computes/reviews number of leave credits earned starting from the date of employment
  5 daysFocal Person, Leave Administration; Administrative Officer V; Chief, RMD Division; CGDH I/CHRMO
3. Prepares and reviews the retirement and financial documents
  1 dayFocal Person, Leave Administration; Administrative Officer V; Chief, RMD Division; CGDH I/CHRMO
4. Transmits the retirement and financial documents, for processing, approval and release by concerned offices
  5 daysOfficer of the Day; Focal Person, Leave Administration; Administrative Officer V; Chief, RMD Division; CGDH I/HRM Officer

Total time 11 days & 10 minutes Total fee Free

Feedback and complaints

Answer the Feedback Form located in the Frontline Desk of the CHRMO, then place it inside the drop box or personally hand it over to the Officer of the Day (OD).

The L&D Division verifies the nature of the queries and feedback within one (1) working day. The same shall be referred to the concerned Division. Upon receipt of reply from the concerned Division, the Client will be informed via email, text or phone call.