GAD Division | Citizen's Charter

Office

GAD Division

Location

Legazpi City Hall, Albay

Hours

8:00 AM - 5:00 PM (Mon-Fri)

Contact / Hotline

0912 158 3909

Gender and Development Division (GAD)

Citizen's Charter, 2026 First Edition. Read the source document

Information and referral 2 services

2 Asking for GAD information or a referral 25 days & 3 minutes at the counter 25 days & 16 minutes in total 3 documents Free

Draft. Not yet checked against the published charter.

Information on gender and development concerns, and referral to the agency or department that can help where the matter is beyond the division's mandate. How long the information takes depends on whether it is already to hand.

Before you go

Your time: 25 days & 3 minutes at the counter, 25 days & 16 minutes before it is finished
Trips to the office: 2 separate visits
Where to go: GAD Division
What you pay: Nothing

Office or division: GAD Division
Who may avail: General public, private sectors and residents of Legazpi City
Type of transaction: Government to Client (G2C), Government to Non-Government (G2N)
Classification: Simple Transaction

What to bring 3 items

Written request, by email or hard copy Requesting party
Request or referral form GAD Division
Visitor's attendance form, for walk-in clients GAD Division

How it works

1Submit your written request.
The office then
1. Receives and records the written request.
  3 minutesGAD Staff
2. Refers the concern to the GAD Focal Person for clarification and proper action.
  3 minutesGAD Staff / GAD Focal Person
3. Advises you on the appropriate action to take and refers you to the agency or institution with the mandate or competence to give the assistance you need.
  10 minutesGAD Focal Person
2Wait for the information.
The office then
1. Releases the information. A simple transaction is GAD-related information or data already readily available; a complex one is information not readily available, needing review and approval by the appropriate authorities before release; a highly technical one needs further research, consultation with other stakeholders, processing of raw tables from available databases, or review and approval by the GAD Focal Point System.
  3 days for a simple transaction, 7 days for a complex one, 15 days for a highly technical oneGAD Staff / GAD Focal Point System

Total time 25 days & 16 minutes Total fee Free

1 Writing to the GAD Division 3 minutes at the counter 13 minutes in total 1 document Free

Draft. Not yet checked against the published charter.

How a letter or message sent to the division by post, email or Messenger is received and passed to the GAD Focal Person.

Before you go

Your time: 3 minutes at the counter, 13 minutes before it is finished
Trips to the office: One visit
Where to go: GAD Division
What you pay: Nothing

Office or division: GAD Division
Who may avail: General public, private sectors and residents of Legazpi City
Type of transaction: Government to Client (G2C), Government to Non-Government (G2N)
Classification: Simple Transaction

What to bring 1 item

Letter or communication, original copy, by email or hard copy Client

How it works

1Submit a formal request letter or communication by hard copy, official email or Messenger.
The office then
1. Receives and records the letters and communications from the clients.
  3 minutesGAD Staff
2. Refers the concern to the GAD Focal Person for clarification and proper action.
  10 minutesGAD Staff / GAD Focal Person

Total time 13 minutes Total fee Free

Training 5 services

5 Requesting a GAD training in writing 4 days & 2 minutes at the counter 8 days & 32 minutes in total 1 document Free

Draft. Not yet checked against the published charter.

The full route for a barangay, department, national agency, private institution or LGU asking for a training to be run. It goes to the GAD Focal Person, then the Local Chief Executive, then a resource speaker, and ends in the training itself with an evaluation and documentation report.

Before you go

Your time: 4 days & 2 minutes at the counter, 8 days & 32 minutes before it is finished
Trips to the office: 3 separate visits
Where to go: GAD Division
What you pay: Nothing

Office or division: GAD Division
Who may avail: Barangays, departments, national agencies, private institutions, LGUs and other clients
Type of transaction: Government to Client (G2C), Government to Non-Government (G2N)
Classification: Simple Transaction

What to bring 1 item

Letter of training request Requesting barangay, department, agency, institution or LGU

How it works

1Submit the letter of training request.
The office then
1. Receives and records the letter request and forwards it to the GAD Focal Person for approval.
  2 minutesGAD Staff
2. The GAD Focal Person reviews the request and recommends approval to the Local Chief Executive.
  2 daysGAD Focal Person / Local Chief Executive
3. Coordinates with the City Human Resource Management Office for the office order covering the personnel attending, approved by the Local Chief Executive.
  2 daysGAD Staff / CHRMO / Local Chief Executive
2Discuss the training needs, profile and preliminary requirements, and confirm the dates and venue.
The office then
1. Coordinates with the GAD resource speaker and discusses with you the training needs, profile and preliminary requirements, the programme, the materials needed, and the confirmation of dates, venues and other arrangements.
  2 daysGAD Staff / GAD Focal Person / Secretariat / Resource Speaker
2. Prepares the letter to the GAD resource person, reviewed by the GAD Focal Person and approved by the Local Chief Executive.
  30 minutesGAD Staff / GAD Focal Person / Local Chief Executive
3Attend the training.
The office then
1. The resource speaker and training team conduct the training, with an evaluation and documentation report.
  2 daysGAD Resource Speaker / GAD Training Team

Total time 8 days & 32 minutes Total fee Free

3 Asking about GAD training in person 13 minutes at the counter Done in one visit 2 documents Free

Draft. Not yet checked against the published charter.

Walking in to ask about capacity-building on gender and development, which all offices, departments, agencies and barangay officials have to undergo under the Magna Carta of Women.

Before you go

Your time: 13 minutes, and you leave with it
Trips to the office: 2 separate visits
Where to go: GAD Division
What you pay: Nothing

Office or division: GAD Division
Who may avail: General public, city government employees and the private sector
Type of transaction: Government to Client (G2C), Government to Non-Government (G2N)
Classification: Simple Transaction

What to bring 2 items

Letter request, by email or hard copy Requesting party
Visitor's attendance form GAD Division

How it works

1Submit your written request.
The office then
1. Receives and records the written request.
  3 minutesGAD Staff
2Go to the GAD Focal Person with your concern or inquiry.
The office then
1. Advises you on the appropriate action to take and refers you to the agency or institution that can give the assistance you asked for.
  10 minutesGAD Focal Person

Total time 13 minutes Total fee Free

4 Asking about GAD training by phone 5 minutes at the counter Done in one visit 1 document Free

Draft. Not yet checked against the published charter.

Phoning the division about training or other GAD services. You are advised what to do next.

Before you go

Your time: 5 minutes, and you leave with it
Trips to the office: One visit
Where to go: GAD Division
What you pay: Nothing

Office or division: GAD Division
Who may avail: General public, city government employees and the private sector
Type of transaction: Government to Client (G2C), Government to Non-Government (G2N)
Classification: Simple Transaction

What to bring 1 item

No documents; a phone call is enough to start Client

How it works

1Call the division about training or other GAD services.
The office then
1. Receives the phone inquiry and advises you on the next step.
  5 minutesGAD Staff

Total time 5 minutes Total fee Free

9 City staff asking about GAD training 15 minutes at the counter 20 minutes in total 2 documents Free

Draft. Not yet checked against the published charter.

How a city government employee asks the division about capacity-building, which all offices and local officials have to undergo under the Magna Carta of Women.

Before you go

Your time: 15 minutes at the counter, 20 minutes before it is finished
Trips to the office: 3 separate visits
Where to go: GAD Division
What you pay: Nothing

Office or division: GAD Division
Who may avail: City Government of Legazpi employees
Type of transaction: Government to Government (G2G)
Classification: Simple Transaction

What to bring 2 items

GAD Plan and Budget and GAD Accomplishment Report forms prepared by the department, office or division concerned The department, office or division concerned
Approval by the head of the department, office or division concerned The department, office or division concerned

How it works

1Submit your written request.
The office then
1. Receives, records and refers the written request to the GAD Focal Person.
  2 minutesGAD Staff
2Discuss your concern so the request can be assessed.
The office then
1. Discusses the concern with you to get the relevant information needed and refers it to the GAD Focal Person.
  3 minutesGAD Staff
2. Assesses the request.
  5 minutesGAD Staff / GAD Focal Person
3Go to the GAD Focal Person with your concern or inquiry.
The office then
1. Advises you on the appropriate action to take and refers you to the agency or institution that can give the assistance you asked for.
  10 minutesGAD Focal Person

Total time 20 minutes Total fee Free

10 City staff asking about GAD training by phone 5 minutes at the counter Done in one visit 1 document Free

Draft. Not yet checked against the published charter.

Phoning the division from another city office about training or other GAD services.

Before you go

Your time: 5 minutes, and you leave with it
Trips to the office: One visit
Where to go: GAD Division
What you pay: Nothing

Office or division: GAD Division
Who may avail: City Government of Legazpi employees
Type of transaction: Government to Government (G2G)
Classification: Simple Transaction

What to bring 1 item

No documents; a phone call is enough to start Client

How it works

1Call the division about training or other GAD services.
The office then
1. Receives the phone inquiry and advises you on the next step.
  5 minutesGAD Staff

Total time 5 minutes Total fee Free

GAD plans and budgets 3 services

6 Help preparing a barangay GAD plan and budget 2 minutes at the counter 2 hrs. & 2 minutes in total 2 documents Free

Draft. Not yet checked against the published charter.

Technical assistance for a barangay preparing its GAD Plan and Budget and its GAD Accomplishment Reports.

Before you go

Your time: 2 minutes at the counter, 2 hrs. & 2 minutes before it is finished
Trips to the office: One visit
Where to go: GAD Division
What you pay: Nothing

Office or division: GAD Division
Who may avail: City government employees and barangays
Type of transaction: Government to Government (G2G)
Classification: Highly Technical Transaction

What to bring 2 items

GAD Plan and Budget and GAD Accomplishment Report forms, prepared by the barangay GAD Focal Point System Barangay GAD Focal Point System
Approval by the Barangay Chairperson or the barangay GAD Focal Point System chair Barangay

How it works

1Ask for technical assistance for your barangay.
The office then
1. Refers the client to the GAD Focal Person for their concerns.
  2 minutesGAD Staff
2. Provides technical assistance in preparing the GAD Plan and Budget and the GAD Accomplishment Reports.
  1-2 hoursGAD Staff / GAD Focal Person

Total time 2 hrs. & 2 minutes Total fee Free

7 Submitting a barangay GAD plan and accomplishment report 5 minutes at the counter 1 day, 1 hr. & 5 minutes in total 2 documents Free

Draft. Not yet checked against the published charter.

Where a barangay files its GAD Plan and Budget for the coming year and its accomplishment reports for the year past. The checked reports are forwarded to the City DILG, with a copy to the City COA.

Before you go

Your time: 5 minutes at the counter, 1 day, 1 hr. & 5 minutes before it is finished
Trips to the office: One visit
Where to go: GAD Division
What you pay: Nothing

Office or division: GAD Division
Who may avail: Legazpi City barangays
Type of transaction: Government to Government (G2G)
Classification: Highly Technical Transaction

What to bring 2 items

GAD Plan and Budget prepared by the barangay GAD Focal Point System Barangay GAD Focal Point System
Approval by the Barangay Chairperson or the barangay GAD Focal Point System chair Barangay

How it works

1Submit the barangay GAD accomplishment reports for the preceding year and the GAD Plan and Budget for the next.
The office then
1. Receives the submitted and endorsed barangay GAD Plan and Budget and accomplishment reports.
  5 minutesGAD Staff
2. Checks the submitted accomplishment reports for the preceding year and the GAD Plan and Budget for the next, with complete attachments.
  1 hourGAD Staff
3. Forwards the checked and reviewed plans and reports to the City DILG, copy furnished to the City COA.
  1 dayGAD Staff

Total time 1 day, 1 hr. & 5 minutes Total fee Free

8 Help preparing a department GAD plan and budget 2 hrs. & 2 minutes at the counter Done in one visit 2 documents Free

Draft. Not yet checked against the published charter.

Technical assistance for a city department, office or division preparing its GAD Plan and Budget and GAD Accomplishment Report, including a discussion with its technical working group and advice on revisions.

Before you go

Your time: 2 hrs. & 2 minutes, and you leave with it
Trips to the office: 2 separate visits
Where to go: GAD Division
What you pay: Nothing

Office or division: GAD Division
Who may avail: City government departments, offices and divisions concerned
Type of transaction: Government to Government (G2G)
Classification: Highly Technical Transaction

What to bring 2 items

GAD Plan and Budget prepared by the department, office or division concerned The department, office or division concerned
GAD Accomplishment Reports prepared by the department, office or division concerned The department, office or division concerned

How it works

1Ask for technical assistance preparing the GAD Plan and Budget and accomplishment report.
The office then
1. Refers the client to the GAD Focal Person on their GAD Plan and Budget and accomplishment report concerns.
  2 minutesGAD Staff
2Discuss what assistance your office needs.
The office then
1. The GAD Focal Person discusses the concerns with the GAD technical working group of the office concerned and provides technical assistance in revising its plan and report.
  2 hoursGAD Focal Person / GAD Technical Working Group of the office concerned
2. Advises the offices concerned on the corrections or revisions to their GAD Plan and Budget and accomplishment report.
  GAD Focal Person

Total time 2 hrs. & 2 minutes Total fee Free

Office personnel 1

Named in the Citizen's Charter. Any of the staff for a division may serve you, which is why the steps above name the division rather than an individual.

Marites V. Tagle-Pasa Officer-in-Charge, GAD Focal Person

See all 0 staff across 0 divisions

The charter names only the Officer-in-Charge. Everyone else appears by role: GAD Staff, the GAD Focal Person, the GAD Focal Point System, and the GAD Technical Working Group of the office concerned. The division is published under the City Mayor's Office.

Feedback and complaints

Write to the office or email gadlegazpihb1@gmail.com. You can also call 0912 158 3909.

To complain, write on the Complaint Form (CSC Form No. 3) or email, giving your full name, address and contact information, an account of the complaint, any evidence, and the name of the person being complained about. Complaints are processed and acted on, and the outcome is communicated to the complainant by email or by phone.

gadlegazpihb1@gmail.com