Legazpi Public Market | Citizen's Charter

Office

EEMD Legazpi

Location

Legazpi Public Market

Hours

8:00 AM - 5:00 PM (Mon-Fri)

Contact / Hotline

Public Market Office

Economic Enterprise Management Division, Legazpi Public Market (EEMD Legazpi)

Citizen's Charter, 2026 First Edition. Read the source document

Stall leases 3 services

1 Applying for a new stall lease 18 days & 35 minutes at the counter Done in one visit 4 documents As per approved rates

Draft. Not yet checked against the published charter.

Applying for a stall at the Legazpi Public Market if you do not already hold one. The application goes to the Market Committee, and where more than one person applies for the same stall it is decided by raffle. At roughly twenty-one working days this is much the longest service the market publishes.

Before you go

Your time: 18 days & 35 minutes, and you leave with it
Trips to the office: 6 separate visits
Where to go: Legazpi City Public Market Office / Economic Enterprise Management Division
What you pay: As per approved rates

Office or division: Legazpi City Public Market Office / Economic Enterprise Management Division
Who may avail: Qualified applicants with no existing lease
Type of transaction: Government to Client (G2C)
Classification: Highly Technical Transaction

What to bring 4 items

Letter of intent, or an accomplished application form Legazpi City Public Market Office
Valid government-issued ID, photocopy Government or private sector
Latest barangay clearance Barangay
2x2 photo Client

How it works

1Submit the application and the requirements.
The office then
1. Receives and records the application.
  30 minutesMarket Staff
2The application is endorsed for review.
The office then
1. Conducts an initial review of the documents and forwards them to the Market Committee.
  1-2 working daysMarket Administrator
3Your eligibility is screened and validated.
The office then
1. Evaluates the applications. Where there is more than one applicant, conducts a raffle.
  within the dayMarket Committee
4The stall is approved and awarded.
The office then
1. Issues the notice of award to the raffle winner or the qualified applicant.
  10-15 working daysMarket Administrator / Market Committee
5Pay the lease fee and goodwill.
The office then
1. Issues the official receipt.
  5 minutesAs per approved ratesCashier
6Sign the contract.
The office then
1. Records and releases the contract copy.
  1 dayMarket Administrator

Total time 18 days & 35 minutes Total fee As per approved rates

2 Renewing a stall lease 30 minutes at the counter Done in one visit 2 documents As per approved rates

Draft. Not yet checked against the published charter.

Renewing an existing stall lease at the Legazpi Public Market.

Before you go

Your time: 30 minutes, and you leave with it
Trips to the office: 3 separate visits
Where to go: Legazpi City Public Market Office / Economic Enterprise Management Division
What you pay: As per approved rates

Office or division: Legazpi City Public Market Office / Economic Enterprise Management Division
Who may avail: Existing stallholders with a valid lease contract
Type of transaction: Government to Client (G2C)
Classification: Simple Transaction

What to bring 2 items

Valid government-issued ID, photocopy Government or private sector
Official receipt of payment for the last rental Legazpi City Public Market Office

How it works

1Submit the requirements.
The office then
1. Verifies the documents.
  10 minutesMarket Staff
2Pay the lease renewal fee.
The office then
1. Issues the official receipt.
  5 minutesAs per approved ratesCashier
3Sign the renewal contract.
The office then
1. Records and releases the contract copy.
  15 minutesMarket Administrator

Total time 30 minutes Total fee As per approved rates

4 Ending a stall lease 30 minutes at the counter Done in one visit 4 documents Based on arrears

Draft. Not yet checked against the published charter.

Terminating or cancelling a stall lease at the Legazpi Public Market. You settle any arrears, then surrender the stall and its keys.

Before you go

Your time: 30 minutes, and you leave with it
Trips to the office: 3 separate visits
Where to go: Legazpi City Public Market Office
What you pay: Based on arrears

Office or division: Legazpi City Public Market Office
Who may avail: Registered market stallholders who wish to terminate their lease
Type of transaction: Government to Client (G2C)
Classification: Simple Transaction

What to bring 4 items

Formal letter of request for termination addressed to the City Market Administrator Client
Photocopy of the lease contract Client
Valid government-issued ID Government or private sector
Clearance of outstanding financial obligations, if any City Treasurer's Office

How it works

1Submit the letter request and the required documents.
The office then
1. Receives and reviews the documents.
  5 minutesMarket Office Personnel
2Settle any unpaid rental or arrears.
The office then
1. Issues the statement of account and accepts payment.
  10 minutesBased on arrearsCity Treasurer's Office
3Surrender the stall and its keys.
The office then
1. Conducts the inspection and accepts the turnover.
  15 minutesMarket Officer-in-Charge

Total time 30 minutes Total fee Based on arrears

Clearances and permits 2 services

3 Getting a market clearance 20 minutes at the counter Done in one visit 2 documents Based on arrears

Draft. Not yet checked against the published charter.

The clearance a stallholder needs for a renewal, a transfer, a termination or any other official purpose. You have to settle any unpaid obligations first.

Before you go

Your time: 20 minutes, and you leave with it
Trips to the office: 3 separate visits
Where to go: Legazpi City Public Market Office
What you pay: Based on arrears

Office or division: Legazpi City Public Market Office
Who may avail: Market stallholders needing a clearance for renewal, transfer, termination or other official purposes
Type of transaction: Government to Client (G2C)
Classification: Simple Transaction

What to bring 2 items

Valid government-issued ID Government or private sector
Clearance of financial obligations, meaning the official receipt City Treasurer's Office

How it works

1Submit your request for a market clearance.
The office then
1. Receives and reviews the documents.
  5 minutesMarket Office Personnel
2Settle any unpaid obligations.
The office then
1. Issues the statement of account and accepts payment.
  10 minutesBased on arrearsCity Treasurer's Office
3Claim the market clearance certificate.
The office then
1. Prepares and releases the clearance.
  5 minutesMarket Administrator

Total time 20 minutes Total fee Based on arrears

5 Getting a permit for a promotional sale 35 minutes at the counter Done in one visit 3 documents As per approved rates

Draft. Not yet checked against the published charter.

A permit for an accredited business or corporation to run a promotional sale in the market for a day or several days.

Before you go

Your time: 35 minutes, and you leave with it
Trips to the office: 4 separate visits
Where to go: Legazpi City Public Market Office / Economic Enterprise Management Division
What you pay: As per approved rates

Office or division: Legazpi City Public Market Office / Economic Enterprise Management Division
Who may avail: Accredited or registered business establishments and corporations
Type of transaction: Government to Client (G2C)
Classification: Simple Transaction

What to bring 3 items

Letter of request addressed to the Market Administrator Client
Valid stall lease contract Legazpi City Public Market Office
Proposed dates of the promotional sale Client

How it works

1Submit the request letter with the requirements.
The office then
1. Receives and logs the application.
  5-10 minutesMarket Staff
2Your proposed dates and compliance are reviewed.
The office then
1. Evaluates and approves or disapproves the request.
  10 minutesMarket Administrator
3Pay the promotional fee, if one applies.
The office then
1. Issues the official receipt.
  5 minutesAs per approved ratesCity Treasurer's Office
4Receive the permit or the approval notice.
The office then
1. Records and releases the permit.
  10 minutesMarket Administrator

Total time 35 minutes Total fee As per approved rates

Complaints 1 service

6 Making a complaint about the market 8 days & 20 minutes at the counter Done in one visit 2 documents Free

Draft. Not yet checked against the published charter.

How a vendor, a customer or anyone else raises a complaint about the Legazpi Public Market. It can end in a mediated dialogue between the parties, and you get a written response.

Before you go

Your time: 8 days & 20 minutes, and you leave with it
Trips to the office: 4 separate visits
Where to go: Legazpi City Public Market Office
What you pay: Nothing

Office or division: Legazpi City Public Market Office
Who may avail: Vendors, customers or the general public with a valid complaint about the public market
Type of transaction: Government to Client (G2C)
Classification: Simple Transaction

What to bring 2 items

Duly accomplished complaint form Legazpi City Public Market Office
Supporting documents or evidence, if applicable Client

How it works

1File the complaint verbally or in writing at the Market Office.
The office then
1. Records and acknowledges the complaint, and gives you a complaint form if you need one.
  5 minutesMarket Office Personnel
2Submit the accomplished complaint form with any evidence.
The office then
1. Reviews and evaluates the complaint.
  15 minutesMarket Administrator / Supervisor
3Attend the dialogue or mediation, if one is required.
The office then
1. Facilitates a resolution between the parties.
  Within 3 working daysMarket Officer-in-Charge
4Receive feedback on how the complaint was resolved.
The office then
1. Issues the written response or resolution.
  Within 5 working daysMarket Administrator / Supervisor

Total time 8 days & 20 minutes Total fee Free

Office personnel 1

Named in the Citizen's Charter. Any of the staff for a division may serve you, which is why the steps above name the division rather than an individual.

Mr. Ronald H. Pasano Local Operations Officer IV, Legazpi Market Administrator

See all 0 staff across 0 divisions

The Economic Enterprise Management Division is published under the City Mayor's Office and issues a separate charter for each market it runs. This one covers the Legazpi Public Market. It names only the Market Administrator; its process tables identify everyone else by role.

Feedback and complaints

Submit a written complaint to the Public Market Office, or use the hotline or email.

A complaint is acknowledged within three working days and acted on accordingly.