CVO City Veterinary | Citizen's Charter

Office

CVO

Location

Legazpi City Hall, Albay

Hours

8:00 AM - 5:00 PM (Mon-Fri)

Contact / Hotline

City Veterinary Office

City Veterinary Office (CVO)

Citizen's Charter, 2026 First Edition. Read the source document

Pet and animal health 3 services

1 Bringing an animal in for treatment 10 minutes at the counter 20 minutes in total 2 documents Free

Draft. Not yet checked against the published charter.

Treatment for a sick animal brought to the City Veterinary Office. The vet assesses the animal, gives the treatment or medication, signs the health card and issues a prescription if one is needed.

Before you go

Your time: 10 minutes at the counter, 20 minutes before it is finished
Trips to the office: 2 separate visits
Where to go: City Veterinary Office
What you pay: Nothing

Office or division: City Veterinary Office
Who may avail: Walk-in clients and pet owners
Type of transaction: Frontline Service
Classification: Simple

What to bring 2 items

Animal health card, original copy City Veterinary Office
Certificate of registration, 1 original copy City Veterinary Office

How it works

1Bring the animal in for treatment.
The office then
1. Records the client and patient information.
  3-5 minutesAdministrative Aide I
2State your concern and give the necessary information about the animal.
The office then
1. Prepares the animal health card or certificate of registration.
  3-5 minutesAdministrative Aide I
2. Assesses the animal's condition, recommends treatment or medication, and administers the procedure.
  3-5 minutesCity Veterinarian
3. Signs the animal health card or certificate of registration and issues a prescription if needed.
  3-5 minutesCity Veterinarian

Total time 20 minutes Total fee Free

2 Asking for a farm or home visit 15 minutes at the counter 25 minutes in total 1 document Free

Draft. Not yet checked against the published charter.

A visit from the office to diagnose and treat an animal where it is, with follow-up visits if they are needed. The times the charter gives exclude travel.

Before you go

Your time: 15 minutes at the counter, 25 minutes before it is finished
Trips to the office: 2 separate visits
Where to go: City Veterinary Office
What you pay: Nothing

Office or division: City Veterinary Office
Who may avail: Walk-in clients and pet owners
Type of transaction: Frontline Service
Classification: Simple

What to bring 1 item

Request form containing the animal information and the owner's profile City Veterinary Office

How it works

1Fill up the request form with the animal information and your profile.
The office then
1. Interviews you and refers you to the livestock inspector or technician in charge.
  3-5 minutesAdministrative Aide I
2State your concern so possible treatment can be assessed.
The office then
1. Visits and diagnoses the patient, and gives the necessary medication.
  5-10 minutes (travel time excluded)City Veterinarian
2. Visits the patient again for follow-up treatment or medication, if needed.
  5-10 minutes (travel time excluded)Administrative Aide I

Total time 25 minutes Total fee Free

6 Rabies mass vaccination 32 minutes at the counter 59 minutes in total 3 documents Free

Draft. Not yet checked against the published charter.

The free house-to-house rabies vaccination run in each barangay once its pre-registration is in. Your pet is interviewed for, vaccinated, and the vaccination card filled up on the spot.

Before you go

Your time: 32 minutes at the counter, 59 minutes before it is finished
Trips to the office: 3 separate visits
Where to go: City Veterinary Office
What you pay: Nothing

Office or division: City Veterinary Office
Who may avail: Pet owners
Type of transaction: Frontline Service
Classification: Simple

What to bring 3 items

Canine and feline registration form submitted by the barangay Barangay
Receipt issued by the barangay, 1 photocopy Barangay
Vaccination card City Veterinary Office

How it works

1Prepare your animals for vaccination.
The office then
1. Orients the barangay officials, barangay nutrition scholars and barangay tanod on the assistance needed for the mass vaccination.
  10-15 minutesAdministrative Aide I
2. Conducts the house-to-house vaccination.
  Depends upon the distance between pet ownersAdministrative Aide IV
2Present the vaccination card.
The office then
1. Interviews the owner or handler about the animal's current medical condition before vaccinating.
  5-7 minutes per petAdministrative Aide II / Administrative Aide I
2. Vaccinates the animals.
  2-4 minutes per petJob order workers
3. Fills up the vaccination cards.
  2-4 minutes per petJob order workers
4. Prepares and records the vaccination report.
  3-4 minutes per dogAdministrative Aide I
5. Reviews and signs the pet registration of the vaccinated dogs and cats.
  10-15 minutesCity Veterinarian
3The barangay receives its file copy.
The office then
1. Issues the vaccination summary and the certificate of registration, signed by the veterinarian and the vaccinator, as the barangay's file copy.
  5-10 minutesAdministrative Aide I

Total time 59 minutes Total fee Free

Permits and certificates 1 service

3 Getting a veterinary health certificate to travel with a pet 25 minutes at the counter 38 minutes in total 2 documents P100.00 per head

Draft. Not yet checked against the published charter.

The health certificate and shipping permit needed to transport an animal, as required by the Bureau of Animal Industry. If the animal's vaccination is not up to date the office vaccinates it first.

Before you go

Your time: 25 minutes at the counter, 38 minutes before it is finished
Trips to the office: 5 separate visits
Where to go: City Veterinary Office
What you pay: P100.00 per head

Office or division: City Veterinary Office
Who may avail: Pet owners
Type of transaction: Frontline Service
Classification: Simple

What to bring 2 items

Animal health card, original copy City Veterinary Office
Veterinary certificate request form City Veterinary Office

How it works

1Fill up the veterinary certificate request form.
The office then
1. Interviews you about the date and destination of the animal to be transported.
  3-5 minutesSenior Administrative Assistant II
2. Verifies the vaccination records against the animal health card or vaccination certificate.
  3-5 minutesClinic Attendant
2Present the pet or animal for examination.
The office then
1. Conducts a physical examination of the animal.
  3-5 minutesCity Veterinarian
3Go to the City Treasurer's Office to pay.
The office then
1. If approved, issues the referral slip for payment at the City Treasurer's Office. If not approved, carries out the applicable vaccination first.
  3-5 minutesP100.00 per headAdministrative Aide I / City Veterinarian
4Present proof of payment to the clinic attendant.
The office then
1. Records the proof of payment issued by the City Treasurer's Office and gathers the client and animal information.
  3-5 minutesAdministrative Aide I / Clinic Attendant
2. Prepares the shipping permit.
  3-5 minutesSenior Administrative Assistant II
3. Reviews and signs the shipping permit.
  1-3 minutesCity Veterinarian
5Sign the receiving logbook or file copy, and receive the veterinary health certificate.
The office then
1. Releases the shipping permit, to be received by the requesting party on signing the logbook or file copy.
  3-5 minutesAdministrative Aide I

Total time 38 minutes Total fee P100.00 per head

Livestock and breeding 1 service

4 Breeding, artificial insemination and livestock advice 25 minutes at the counter 48 minutes in total 1 document Fee applies

Draft. Not yet checked against the published charter.

Help with animal propagation: breeding, artificial insemination, and technical advice. A livestock technician evaluates the animal's breed and suitability first.

Before you go

Your time: 25 minutes at the counter, 48 minutes before it is finished
Trips to the office: 2 separate visits
Where to go: City Veterinary Office
What you pay: Varies, according to the price of the semen

Office or division: City Veterinary Office
Who may avail: Walk-in clients
Type of transaction: Frontline Service
Classification: Simple

What to bring 1 item

Request form City Veterinary Office

How it works

1Fill up the request slip for animal propagation assistance, whether breeding, artificial insemination, or technical advice.
The office then
1. Collects the data on the client and the animal concerned.
  3-5 minutesAdministrative Aide I
2. Assesses the client and refers them to the City Veterinarian.
  3-5 minutesAdministrative Aide I
3. Evaluates the animal based on the information provided.
  5-8 minutesCity Veterinarian
4. Assigns a livestock inspector or technician to evaluate the animal's breed and suitability.
  5-10 minutesLivestock Technicians
2Have the service carried out.
The office then
1. Where applicable, facilitates the artificial insemination or breeding service.
  10-20 minutesVaries, according to the price of the semenLivestock Technicians

Total time 48 minutes Total fee Varies, according to the price of the semen

Barangay animal services 2 services

5 Barangay pre-registration of dogs and cats 28 minutes at the counter 43 minutes in total 4 documents Free

Draft. Not yet checked against the published charter.

How a barangay submits its survey of the dog and cat population so a rabies mass vaccination can be scheduled for it. This is a barangay-side service, not one an individual pet owner files.

Before you go

Your time: 28 minutes at the counter, 43 minutes before it is finished
Trips to the office: 2 separate visits
Where to go: City Veterinary Office
What you pay: Nothing

Office or division: City Veterinary Office
Who may avail: Barangay Responsible Owners of Dog Enforcement Team (BRODET)
Type of transaction: Frontline Service
Classification: Simple

What to bring 4 items

Canine and feline pre-registration form, 1 original copy City Veterinary Office
Canine and feline registration form, 1 original copy City Veterinary Office
Receipt summary issued by the barangay, 1 original copy Barangay
Official receipt of the barangay remittance on pet registration, 1 photocopy Barangay

How it works

1The barangay submits the pre-registration survey of its dog and cat population for vaccination.
The office then
1. Receives and reviews the documents submitted and determines the total number of dogs and cats surveyed and registered.
  5-8 minutes (varies with the volume of documents submitted)Administrative Aide I
2. Schedules the rabies mass vaccination.
  3-5 minutesAdministrative Aide I
3. Prepares the letter to the Barangay Captain giving the schedule of the mass vaccination.
  3-5 minutesAdministrative Aide I
4. Reviews and signs the communication letter.
  3-5 minutesCity Veterinarian
2The barangay receives the letter.
The office then
1. Delivers the letter to the barangay concerned.
  10-20 minutesAdministrative Aide IV

Total time 43 minutes Total fee Free

7 Reporting stray dogs and cats 6 days & 1 hr. at the counter 6 days, 1 hr. & 10 minutes in total 2 documents Fee applies

Draft. Not yet checked against the published charter.

How a barangay asks for help catching stray dogs and cats, what happens to the animals afterwards, and how an owner claims one back. Impounded animals are held at the barangay for three days, then moved to the city facility at Banquerohan.

Before you go

Your time: 6 days & 1 hr. at the counter, 6 days, 1 hr. & 10 minutes before it is finished
Trips to the office: 8 separate visits
Where to go: City Veterinary Office
What you pay: Settled at the City Treasurer's Office; the charter publishes no amount

Office or division: City Veterinary Office
Who may avail: Barangay Rabies and Control Committee
Type of transaction: Frontline Service
Classification: Simple

What to bring 2 items

Request slip City Veterinary Office
Written request from the barangay to assist with dog catching activities, 1 original copy Barangay

How it works

1Report stray dogs to the barangay officials or the City Veterinary Office.
The office then
1. Receives the letter submitted by the requesting barangay.
  3-5 minutesAdministrative Aide I
2The barangay submits a written request for a dog catching activity.
The office then
1. Records the request.
  3-5 minutesAdministrative Aide I
3The barangay officials fill up the request form at the information desk.
The office then
1. Issues the request form or slip.
  3-5 minutesAdministrative Aide I
4The stray animal activity is carried out.
The office then
1. Coordinates with the barangay concerned to provide assistance on their dog catching activity.
  10-15 minutesAdministrative Aide IV and job order workers
5Impounded animals are temporarily housed at the barangay impounding facility for three days.
6Citation tickets are issued to the identified owners.
7To claim an impounded animal, settle the payment at the City Treasurer's Office.
The office then
1. Picks up the unclaimed impounded animals to be transferred to the temporary impounding facility in Banquerohan, Legazpi City, and shelters them.
  3 daysSettled at the City Treasurer's Office; the charter publishes no amountAdministrative Aide IV and job order personnel
2. Unclaimed dogs are rehabilitated with the necessary medication, deworming and vaccination, and put up for adoption.
  5-10 minutesCity Veterinarian / Administrative Aide IV
8Prospective owners attend an orientation and sign the adoption contract.
The office then
1. Runs the orientation and takes the signed adoption contract.
  15-30 minutesCity Veterinarian / Administrative Aide I
2. Dogs with infectious diseases, or in a condition deemed not rehabilitatable, are humanely euthanized.
  City Veterinarian

Total time 6 days, 1 hr. & 10 minutes Total fee Settled at the City Treasurer's Office; the charter publishes no amount

Office personnel 10

Named in the Citizen's Charter. Any of the staff for a division may serve you, which is why the steps above name the division rather than an individual.

Dr. Emmanuel V. Estipona City Veterinarian

See all 9 staff across 1 division

City Veterinary Office 9

Mercy Antonia Ajero Senior Administrative Assistant II
Anthony Dagta Administrative Aide IV
Rosalee Obido Administrative Aide II
Maria Francia Celedonio Administrative Aide I
Luis De Lumen Administrative Aide I
Nicole Marie Ysabelle Bigay Administrative Aide I
Ferdinand Samar Administrative Aide I
Adrian Abrera Livestock Technician
Ace Rubios Livestock Technician

One surname is printed three ways across the charter: Maria Francia Celedonio, Ma. Francia Celedonio and Maria Francia Celdonio. The fullest spelling is used here. The charter also credits unnamed job order workers on the vaccination and dog catching services.

Feedback and complaints

Raise feedback or a complaint with the City Veterinary Office.