CSWDO Social Welfare | Citizen's Charter

Financial help in a crisis 1 service

1 Limited Financial Assistance / Assistance to Individuals in Crisis Situations (AICS) 1 day, 4 hrs. & 20 minutes at the counter 2 days, 4 hrs. & 25 minutes in total 7 documents Free

Draft. Not yet checked against the published charter.

Limited cash extended to clients in crisis due to death, illness, calamity or other disasters that befell the family. It also covers assistance for transportation, education and livelihood for those who cannot qualify under the Self-Employment Assistance Program.

Before you go

Your time: 1 day, 4 hrs. & 20 minutes at the counter, 2 days, 4 hrs. & 25 minutes before it is finished
Trips to the office: 4 separate visits
Where to go: City Social Welfare and Development Office (CSWDO)
What you pay: Nothing

Office or division: City Social Welfare and Development Office (CSWDO)
Who may avail: Residents of Legazpi City in need of financial assistance
Type of transaction: Government to Citizen (G2C)
Classification: Simple

What to bring 7 items

Proof of identity (old Voter's ID or certification, UMID, driver's licence, 4Ps ID, barangay ID, national ID, or any other ID with name, picture and date of birth). Original, returned after validation. PhilHealth / COMELEC / GSIS / SSS / LTO / Pag-IBIG / Post Office / Philippine Statistics Authority / DSWD / Barangay
Barangay Certification of Indigency or Residency, original Barangay Hall
For medical assistance: Medical Certificate, abstract, prescription, quotation, laboratory order or hospital bill. Photocopy and original, returned after validation. Hospital Records Division or Billing Section where the patient is confined, or the attending physician
For educational assistance: Certificate of Enrolment. Photocopy and original, returned after validation. School Registrar's Office where the student is enrolled
For burial assistance: Death Certificate, original, returned after validation Local Civil Registrar or National Statistics Office (NSO)
CSWDO's Certificate of Eligibility (CE) form CSWDO
Authorisation letter, if a representative will claim the cash Client listed on the Certificate of Eligibility

How it works

1Submit your request.
The office then
1. Search for the client's General Intake Sheet (GIS) in the database and files, and route the client to the section concerned.
  5 minutesReception Desk
2Submit for interview and present the required documents.
The office then
1. Conduct a detailed interview and assessment of the case. If the client does not qualify, inform them immediately after the assessment.
  15 minutesSection Staff
2. If the client qualifies, gather collateral information through home visits (if needed), phone calls and texts, then refer the case with complete documents to the Emergency / Disaster Assistance Section (EDAS).
  1 daySection Staff
3. Prepare the Certificate of Eligibility (CE) for the client to sign, and submit it with complete documents to the Admin Division as the basis for a cash advance.
  5 minutesSection Staff
3Wait to be told the schedule of release.
The office then
1. Submit a batch of Certificates of Eligibility to the Head of Office and the City Mayor's Office for signature, then prepare and process the cash advance and inform EDAS once funds are available.
  1 dayAdmin Division
4Claim the assistance.
The office then
1. EDAS informs all clients to claim their assistance and coordinates with the sections, then releases the financial assistance to the client.
  4 hoursEmergency / Disaster Assistance Section (EDAS)

Total time 2 days, 4 hrs. & 25 minutes Total fee Free

Certificates and referrals 2 services

2 Certificate of Indigency, assessment report, social case study or referral 25 minutes at the counter 1 day & 35 minutes in total 7 documents Free

Draft. Not yet checked against the published charter.

Documents issued by registered social workers and authorised social welfare staff, which clients use to seek help from other agencies for education, burial, medical, counselling, psychiatric, legal, shelter and livelihood needs, and for correcting errors in birth certificates and marriage contracts. Receiving agencies include Simon of Cyrene, the Provincial Social Welfare and Sweepstake Office, the IBP, the Public Attorney's Office and other hospitals, agencies, foundations and NGOs. The extent and amount of assistance depends on the receiving party, which may also decline the request.

Before you go

Your time: 25 minutes at the counter, 1 day & 35 minutes before it is finished
Trips to the office: 3 separate visits
Where to go: City Social Welfare and Development Office (CSWDO)
What you pay: Nothing

Office or division: City Social Welfare and Development Office (CSWDO)
Who may avail: All
Type of transaction: Government to Citizen (G2C)
Classification: Simple

What to bring 7 items

Proof of identity (old Voter's ID or certification, UMID, driver's licence, 4Ps ID, barangay ID, national ID, or any other ID with name, picture and date of birth). Original, returned after validation. PhilHealth / COMELEC / GSIS / SSS / LTO / Pag-IBIG / Post Office / Philippine Statistics Authority / DSWD / Barangay
Barangay Certification of Indigency or Residency, original Barangay Hall
For burial assistance: Death Certificate, photocopy and original (clear and without alteration), returned after validation Local Civil Registrar
For medical assistance: Medical Certificate, abstract or hospital bill. Original, returned after validation. Hospital Records Division or Billing Section where the patient is confined
For educational assistance: Certificate of Enrolment, original, returned after validation School Registrar's Office where the student is enrolled
For legal assistance: any proof of the legal issue, if available Lawyer / Prosecutor's Office / IBP
For correction of a clerical error: Marriage contract or Birth Certificate, original, returned after validation Philippine Statistics Authority (PSA) or Local Civil Registrar

How it works

1Submit your request.
The office then
1. Search for the client's General Intake Sheet (GIS) in the database and files, and route the client to the section concerned.
  5 minutesReception Desk
2Submit for interview and present the required documents.
The office then
1. Conduct a detailed interview and assessment of the case. If the client does not qualify, inform them immediately after the assessment.
  15 minutesSection Staff
2. If the client qualifies, gather collateral information through home visits (if needed), phone calls and texts.
  1 daySection Staff
3. Prepare the Certificate of Indigency, assessment report, social case study report or referral for the signature of the Head of Office.
  10 minutesSection Staff
3Claim the requested document.
The office then
1. Issue the Certificate of Indigency, assessment report, social case study report or referral, with instructions on how to proceed.
  5 minutesCity Social Welfare and Development Officer

Total time 1 day & 35 minutes Total fee Free

3 PhilHealth Universal Health Care certification of financial capability 1 hr. & 15 minutes at the counter Done in one visit 4 documents Free

Draft. Not yet checked against the published charter.

Enrolment of new members and renewal of existing members through a certification issued by a CSWDO social worker after a thorough assessment in accordance with the DOH classification of indigence. With the Universal Health Care Act of 2019, the City's coverage has expanded to most qualified persons in the City, including college students.

Before you go

Your time: 1 hr. & 15 minutes, and you leave with it
Trips to the office: 3 separate visits
Where to go: City Social Welfare and Development Office (CSWDO)
What you pay: Nothing

Office or division: City Social Welfare and Development Office (CSWDO)
Who may avail: Residents of Legazpi City
Type of transaction: Government to Citizen (G2C)
Classification: Simple

What to bring 4 items

Proof of identity (old Voter's ID or certification, UMID, driver's licence, 4Ps ID, barangay ID, national ID, or any other ID with name, picture and date of birth). Original, returned after validation. PhilHealth / COMELEC / GSIS / SSS / LTO / Pag-IBIG / Post Office / Philippine Statistics Authority / DSWD / Barangay
Barangay Certification of Indigency, original Barangay Hall
Marriage contract (if married) and updated Birth Certificate. Original, returned after validation. Philippine Statistics Authority (PSA) or Local Civil Registrar
Authorisation letter, if a representative will claim the certification PhilHealth applicant

How it works

1Submit your request.
The office then
1. Search for the client's General Intake Sheet (GIS) in the database and files, and route the client to the section concerned.
  5 minutesReception Desk
2Submit for interview and present the required documents.
The office then
1. Conduct a detailed interview and assessment of the case, validate it, and prepare the Certificate of Financial Assessment for the signature of the Head of Office.
  1 hourSection Staff
3Claim the document.
The office then
1. Issue the Certificate of Financial Assessment with instructions on how to proceed.
  10 minutesEmergency / Disaster Assistance Section (EDAS) Staff

Total time 1 hr. & 15 minutes Total fee Free

IDs and registration 1 service

4 Solo Parent ID 1 day & 28 minutes at the counter 2 days & 28 minutes in total 6 documents Free

Draft. Not yet checked against the published charter.

Issuance of Solo Parent Identification Cards to qualified residents. The charter lists thirteen categories of solo parent, each with its own supporting document.

Before you go

Your time: 1 day & 28 minutes at the counter, 2 days & 28 minutes before it is finished
Trips to the office: 5 separate visits
Where to go: City Social Welfare and Development Office (CSWDO)
What you pay: Nothing

Office or division: City Social Welfare and Development Office (CSWDO)
Who may avail: Residents of Legazpi City
Type of transaction: Government to Citizen (G2C)
Classification: Simple

What to bring 6 items

Proof of identity (old Voter's ID or certification, UMID, driver's licence, 4Ps ID, barangay ID, national ID, or any other ID with name, picture and date of birth). Original, returned after validation. PhilHealth / COMELEC / GSIS / SSS / LTO / Pag-IBIG / Post Office / Philippine Statistics Authority / DSWD / Barangay
Birth Certificate of the child or children Philippine Statistics Authority (PSA) or Local Civil Registrar (LCR)
Barangay Certificate of Residency Barangay
Two (2) identical 1x1 pictures Photo centre
Sworn affidavit declaring that the solo parent is not cohabiting with a partner and has sole parental care and support of the child or children Public Attorney's Office (PAO) or private attorney
The supporting document for your category: medical record of an incapacitated spouse; judicial decree of legal separation or affidavit of two disinterested persons; decree of nullity, annulment or recognition of foreign divorce; marriage certificate or affidavit plus police or barangay record of abandonment; Overseas Employment Certificate, passport stamps showing twelve continuous months of overseas work and employment contract; CENOMAR; proof of guardianship, foster care or adoption; death certificate or records evidencing disappearance of the parent or guardian for at least six months; or medical record of pregnancy. Doctor or specialist / Court / PAO or private attorney / PNP or Barangay / OWWA / Employer / PSA or LCR / DSWD or Court / OB or doctor

How it works

1Submit your request.
The office then
1. Assist the client to the Solo Parent Unit.
  3 minutesReception Desk
2Submit for interview, assessment and orientation.
The office then
1. Ask questions to determine whether the client qualifies. If not, inform them.
  10 minutesSolo Parent Unit
3Wait, and answer the questions accurately.
The office then
1. Conduct collateral information gathering through home visits (if needed), phone calls and texts.
  1 daySection Staff
4Submit the application and requirements.
The office then
1. If the client qualifies, receive and review the application with requirements.
  5 minutesSection Staff
2. Process the Solo Parent ID and submit it to the Head of Office and the City Mayor for signature.
  1 dayCity Social Welfare and Development Officer
5Return to the CSWDO on being notified.
The office then
1. Inform the client to claim the ID, then issue the Solo Parent ID.
  10 minutesSection Staff

Total time 2 days & 28 minutes Total fee Free

City Social Welfare and Development Office

Office

Location

Hours

Contact / Hotline

City Social Welfare and Development Office (CSWDO)

Financial help in a crisis 1 service

Before you go

What to bring 7 items

How it works

Certificates and referrals 2 services

Before you go

What to bring 7 items

How it works

Before you go

What to bring 4 items

How it works

IDs and registration 1 service

Before you go

What to bring 6 items

How it works

Office personnel 16

Admin Division 3

Section Staff 11

Emergency / Disaster Assistance Section (EDAS) 1

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