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CMO

City Mayor's Office

Your guide to assistance from the Mayor's Office, to getting a document signed, and to booking a city venue or an appointment.

Office

CMO

Location

Legazpi City Hall, Albay

Hours

8:00 AM - 5:00 PM (Mon-Fri)

Contact / Hotline

(052) 732 7988

City Mayor's Office (CMO)

Citizen's Charter, 2026 First Edition. Read the source document

Assistance 1 service

1 Asking the Mayor's Office for medical, burial or financial assistance 15 minutes at the counter Done in one visit 5 documents Free

Draft. Not yet checked against the published charter.

Help from the City Mayor's Office with hospital bills and medicines, a funeral, or other financial need. What you bring depends on which kind of help you are asking for, and the office is explicit that incomplete documents are not accommodated.

Before you go

Your time
15 minutes, and you leave with it
Trips to the office
2 separate visits
Where to go
Office of the City Mayor
What you pay
Nothing
Office or division
Office of the City Mayor
Who may avail
Internal or external clients
Type of transaction
Government to Client (G2C)
Classification
Simple Transaction

What to bring 5 items

How it works

  1. 1Submit the requirements for the kind of assistance you need at the receiving area.

    The office then

    1. Receives the required documents for pre-assessment, then photocopies the pre-assessed documents.

      10 minutes per clientAdministrative Aide IV and job order staff

  2. 2Receive the assistance from the City Mayor's Office.

    The office then

    1. Releases the medical, burial or financial assistance to the client.

      5 minutes per clientExecutive Assistant IV / Administrative Aide IV

Total time 15 minutes Total fee Free

Documents and signatures 1 service

2 Getting a document signed by the Mayor 40 minutes at the counter Done in one visit 5 documents Free

Draft. Not yet checked against the published charter.

How financial documents and communication letters reach the City Mayor for signature and come back out. This covers obligation requests, vouchers, purchase requests and orders, and letters addressed to the Mayor.

Before you go

Your time
40 minutes, and you leave with it
Trips to the office
2 separate visits
Where to go
Office of the City Mayor
What you pay
Nothing
Office or division
Office of the City Mayor
Who may avail
Internal or external clients
Type of transaction
Government to Client (G2C)
Classification
Simple Transaction

What to bring 5 items

How it works

  1. 1Submit the documents at the receiving area.

    The office then

    1. Receives and records the documents in the logbook, forwards them to the Executive Secretary of the Mayor for instructions and signature, then forwards them to the Mayor. Signed and noted financial documents and letters go back for release and endorsement, and noted documents are endorsed to barangays, private agencies and other city offices for action.

      30 minutesAdministrative Aides I and IV, Executive Assistant III, and job order and contract of service staff

  2. 2Claim the signed documents.

    The office then

    1. Releases the financial documents signed by the City Mayor to the client.

      10 minutesAdministrative Aide IV / Administrative Aide I

Total time 40 minutes Total fee Free

Venues and appointments 2 services

3 Booking a city venue for an event 23 minutes at the counter Done in one visit 1 document From P40,000.00

Draft. Not yet checked against the published charter.

Reserving the Legazpi Convention Center, the Ibalong Centrum for Recreation, the Ibalong Conference Room, the Gregorian basketball court or Ibalong Park. You get the letter approved first, then pay, then come back to reserve the date.

Before you go

Your time
23 minutes, and you leave with it
Trips to the office
3 separate visits
Where to go
Office of the City Mayor
What you pay
P40,000.00 to P60,000.00; P350 a day
Office or division
Office of the City Mayor
Who may avail
Internal or external clients
Type of transaction
Government to Client (G2C)
Classification
Simple Transaction

What to bring 1 item

How it works

  1. 1Submit the original letter request addressed to the Mayor.

    The office then

    1. Receives the letter request for scheduling and checks whether the venue is available. If it is, the letter goes to the Mayor for approval; if not, you are told which dates are open. Once approved, you are given a copy of the approved letter to pay against.

      15 minutes per clientAdministrative Aide I

  2. 2Pay the rental at the City Treasurer's Office, or at the City Engineer's Office for Ibalong Park.

    The office then

    1. Receives the payment and issues an official receipt.

      5 minutes per clientP40,000.00 to P60,000.00; P350 a dayCity Treasurer's Office and City Engineer's Office cashiers

  3. 3Go back to the City Mayor's Office with the official receipt to reserve the venue.

    The office then

    1. Acknowledges and keeps a copy of the official receipt and reserves the venue for your event.

      3 minutes per clientAdministrative Aide I

Total time 23 minutes Total fee P40,000.00 to P60,000.00; P350 a day

4 Requesting a meeting or inviting the Mayor 10 minutes at the counter Done in one visit 1 document Free

Draft. Not yet checked against the published charter.

Asking for an appointment with the City Mayor, or inviting him to a wedding, a courtesy call or a speaking engagement. You are told by email, phone or text once it is confirmed.

Before you go

Your time
10 minutes, and you leave with it
Trips to the office
One visit
Where to go
Office of the City Mayor
What you pay
Nothing
Office or division
Office of the City Mayor
Who may avail
Internal or external clients
Type of transaction
Government to Client (G2C)
Classification
Simple Transaction

What to bring 1 item

How it works

  1. 1Submit the letter request at the receiving area.

    The office then

    1. Receives the letter and forwards it to the Executive Secretary of the Mayor for instructions, then to the Mayor. If he approves and is free on the dates asked for, the event is added to his schedule, and you are told by email, phone call or text message that the meeting, courtesy call or speaking engagement is confirmed.

      10 minutes per clientExecutive Assistant III and job order staff

Total time 10 minutes Total fee Free

Office personnel 12

Named in the Citizen's Charter. Any of the staff for a division may serve you, which is why the steps above name the division rather than an individual.

Ronaldo A. Garbin Executive Assistant IV
See all 11 staff across 5 divisions

City Mayor's Office 3

  • Joselito G. Martinez Executive Assistant IV
  • Jan Stephanie V. Lucila Executive Assistant III
  • Hanna Luz B. Curaming Community Affairs Assistant II

Assistance to Clients 2

  • Sarah Mae O. Caballo Administrative Aide IV
  • Estifanny B. Abejuela Administrative Aide IV

Financial Transactions 2

  • Analyn Malate Administrative Aide IV
  • Marychel Bertumen Administrative Aide I

Communication Letters 2

  • Nicole Villanueva Administrative Aide I
  • Maria Karen Hermio Administrative Aide I

Venue Bookings 2

  • Catherine Barrameda Administrative Aide I
  • Roxan S. Arcos Administrative Aide I

The charter also names a large number of job order and contract of service staff against individual steps: Mary Hamsel Asejo, Mary Margarette A. Abadeza, Zaira M. Penarubia, Merylle Andes, Jay-Ann Arena, Kathlen Ascutia, Joy Pauline L. Marticio, Evelyn Ariola, Jynkyryx Diaz, Ram Elika Jane Rito, Marie Joyce Arena, Floresse Gail M. Orense, Francis Louie D. Darag, Charlene Bagato, Irene Ros and Shiela Jadie. They are recorded here rather than in the roster above because the charter does not give them plantilla positions. The City Mayor is the Local Chief Executive referred to throughout this charter as the LCE. Several services end at his signature or approval.

Feedback and complaints

Answer the client feedback form and drop it in the box at the Public Assistance and Complaint Desk in the City Hall lobby.

The person in charge opens the drop box and evaluates each form; feedback needing an answer is forwarded to the office concerned. Complaints may be filed in writing or in person to the City Mayor, by email, or on (052) 732 7988. After evaluation and investigation the Local Chief Executive calls both parties in for consultation and appropriate action.