1Registering a birth within 30 days 2 hrs. at the counter Done in one visit 4 documents From P200.00
Draft. Not yet checked against the published charter.
Registering a child born in Legazpi City within thirty days of the birth. This is the ordinary, on-time route; after thirty days it becomes a delayed registration.
Before you go
Your time
2 hrs., and you leave with it
Trips to the office
3 separate visits
Where to go
Birth Registration Section
What you pay
Marital child: none. Non-marital child: Affidavit to Use the Surname of the Father P200.00, Admission of Paternity P100.00
Office or division
Birth Registration Section
Who may avail
General public, government and private hospitals, lying-in and other birth attendants
Type of transaction
Government to Client (G2C)
Classification
Simple
What to bring 4 items
How it works
1Submit the birth certificate and the requirements.
The office then
Checks the entries and attachments for correctness and completeness, then registers and signs.
2 hoursBirth Registration Section staff
2Pay the fee, if one applies.
The office then
Issues the official receipt.
Marital child: none. Non-marital child: Affidavit to Use the Surname of the Father P200.00, Admission of Paternity P100.00Cashier
3Claim the registered birth certificate.
The office then
Issues the registered Certificate of Live Birth.
Birth Registration Section staff
Total time 2 hrs. Total fee Marital child: none. Non-marital child: Affidavit to Use the Surname of the Father P200.00, Admission of Paternity P100.00
2Registering a birth after 30 days, for people under 80 10 days & 3 hrs. at the counter Done in one visit 15 documents Fee applies
Draft. Not yet checked against the published charter.
Registering a birth reported after the thirty-day period, or where no record exists at the Local Civil Registrar and the PSA. This covers out-of-town delayed registration for someone born outside Legazpi City, and registration under the PSA's Birth Registration Assistance Project (BRAP) for indigenous people, Muslim Filipinos and the poorest communities.
Before you go
Your time
10 days & 3 hrs., and you leave with it
Trips to the office
3 separate visits
Where to go
Birth Registration Section
What you pay
Service fee 500.00. Free under BRAP. For a non-marital child, additional: Admission of Paternity 100.00, Affidavit to Use the Surname of the Father 200.00
Office or division
Birth Registration Section
Who may avail
General public, government and private hospitals, lying-in and other birth attendants
Type of transaction
Government to Client (G2C)
Classification
Complex
What to bring 15 items
How it works
1Submit the documents in person.
The office then
Verifies and signs after checking the entries for correctness and the required documents for completeness, then prepares the filing and the posting of notice.
3 hoursBirth Registration Section staff
2Pay the fee.
The office then
Issues the official receipt and a claim stub showing the date and time the document will be released.
Service fee 500.00. Free under BRAP. For a non-marital child, additional: Admission of Paternity 100.00, Affidavit to Use the Surname of the Father 200.00Cashier
3Claim the registered birth certificate once the notice has been posted.
The office then
Registers and releases the document after the ten-day notice of posting.
10 calendar days (posting period)Birth Registration Section staff
Total time 10 days & 3 hrs. Total fee Service fee 500.00. Free under BRAP. For a non-marital child, additional: Admission of Paternity 100.00, Affidavit to Use the Surname of the Father 200.00
3Registering a birth after 30 days, for people aged 80 and above 10 days & 3 hrs. at the counter Done in one visit 1 document Fee applies
Draft. Not yet checked against the published charter.
The delayed birth registration route for a registrant aged 80 or above. It follows the same process, except that the office emails the attachments to the PSA for evaluation and waits for the PSA to confirm before proceeding.
Before you go
Your time
10 days & 3 hrs., and you leave with it
Trips to the office
3 separate visits
Where to go
Birth Registration Section
What you pay
Service fee 500.00. Free under BRAP
Office or division
Birth Registration Section
Who may avail
General public, government and private hospitals, lying-in and other birth attendants
Type of transaction
Government to Client (G2C)
Classification
Complex
What to bring 1 item
How it works
1Submit the documents in person.
The office then
Verifies and signs after checking the entries for correctness and the required documents for completeness, then forwards the attachments to the PSA by email for evaluation.
3 hoursBirth Registration Section staff
2Pay the fee.
The office then
Issues the official receipt. Registration proceeds once the PSA confirms and the ten-day notice of posting is complete.
Service fee 500.00. Free under BRAPCashier
3Claim the registered birth certificate once the notice has been posted.
The office then
Releases the Certificate of Live Birth after the ten-day notice of posting.
10 calendar days (posting period)Birth Registration Section staff
Total time 10 days & 3 hrs. Total fee Service fee 500.00. Free under BRAP
4Legitimating a child after the parents marry 3 hrs. at the counter Done in one visit 7 documents From P250.00
Draft. Not yet checked against the published charter.
Where parents marry after a child's birth was registered, the child is granted legitimate status by law. The office prepares the legal instrument and issues an annotated birth certificate.
Before you go
Your time
3 hrs., and you leave with it
Trips to the office
3 separate visits
Where to go
Court Decrees and Legal Instrument Unit
What you pay
P250.00 endorsement fee; P155.00 mail fee; P5.00 per page for a copy certified by the Local Civil Registrar
Office or division
Court Decrees and Legal Instrument Unit
Who may avail
General public, clients and applicants
Type of transaction
Government to Client (G2C)
Classification
Complex
What to bring 7 items
How it works
1Submit the requirements, with both parents appearing in person.
The office then
Checks the requirements for correctness and completeness, processes the legal instrument, signs it and transmits a copy to the PSA.
3 hoursLegal Instrument and Judicial Decrees Section staff
2Pay the fees.
The office then
Issues the official receipt.
P250.00 endorsement fee; P155.00 mail fee; P5.00 per page for a copy certified by the Local Civil RegistrarCashier
3Claim the annotated birth certificate.
The office then
Issues the annotated Certificate of Live Birth and its attachment.
Legal Instrument and Judicial Decrees Section staff
Total time 3 hrs. Total fee P250.00 endorsement fee; P155.00 mail fee; P5.00 per page for a copy certified by the Local Civil Registrar
13Letting a child use the father's surname 2 hrs. at the counter Done in one visit 3 documents From P200.00
Draft. Not yet checked against the published charter.
The petition under R.A. 9255 for a child registered in Legazpi City to carry the father's surname. The office annotates the birth certificate and endorses the change to the PSA.
Before you go
Your time
2 hrs., and you leave with it
Trips to the office
3 separate visits
Where to go
Court Decrees and Legal Instrument Unit
What you pay
P200.00 authentication fee; P100.00 if with paternity; P155.00 mailing fee; P5.00 per page for a photocopy certified from the original by the Local Civil Registrar
Office or division
Court Decrees and Legal Instrument Unit
Who may avail
General public, clients and applicants
Type of transaction
Government to Client (G2C)
Classification
Complex
What to bring 3 items
How it works
1Submit the requirements, with the required person appearing in person.
The office then
Evaluates the documents for completeness and the entries for accuracy, checks the real filiation and true identity of the father executing the Affidavit of Admission of Paternity, and prepares the certificate.
2 hoursLegal Instrument and Judicial Decrees Division staff
2Pay the fees.
The office then
Registers the change, annotates the child's birth certificate, and issues the official receipt.
P200.00 authentication fee; P100.00 if with paternity; P155.00 mailing fee; P5.00 per page for a photocopy certified from the original by the Local Civil RegistrarCashier
3Claim a copy of the child's annotated birth certificate.
The office then
Endorses a copy of the registered documents to the PSA so the child's record on the PSA database is updated.
Legal Instrument and Judicial Decrees Division staff
Total time 2 hrs. Total fee P200.00 authentication fee; P100.00 if with paternity; P155.00 mailing fee; P5.00 per page for a photocopy certified from the original by the Local Civil Registrar
Marriages 3 services
7Applying for a marriage licence 10 days & 3 hrs. at the counter Done in one visit 9 documents From P200.00
Draft. Not yet checked against the published charter.
The licence from the Civil Registrar that gives a couple authority to marry. The application is posted for ten days before the licence is released, and the couple attends a family planning and marriage counselling seminar.
Before you go
Your time
10 days & 3 hrs., and you leave with it
Trips to the office
3 separate visits
Where to go
Marriage License and Certificate Registration
What you pay
Family planning fee 100.00; application fee 300.00; marriage licence fee P200.00; solemnization fee
Office or division
Marriage License and Certificate Registration
Who may avail
General public
Type of transaction
Government to Client (G2C)
Classification
Complex
What to bring 9 items
How it works
1Submit the requirements, appearing in person.
The office then
Interviews the couple, prepares the parental advice or consent if applicable, and schedules the family planning and marriage counselling session.
3 hoursMarriage Registration Section staff
2Pay the fees and attend the family planning and marriage counselling seminar as scheduled.
The office then
Issues the official receipt, prepares the marriage licence application, issues a claim stub, and posts or mails the notice of publication within ten days.
Family planning fee 100.00; application fee 300.00; marriage licence fee P200.00; solemnization feeCashier
3Claim the marriage licence.
The office then
Releases the marriage licence after the ten-day notice.
10 daysMarriage Registration Section staff
Total time 10 days & 3 hrs. Total fee Family planning fee 100.00; application fee 300.00; marriage licence fee P200.00; solemnization fee
8Registering a marriage on time 1 hr. at the counter Done in one visit 2 documents Free
Draft. Not yet checked against the published charter.
Registering a marriage solemnized in Legazpi City, within fifteen days where there was a marriage licence, or thirty days where there was an Affidavit of Cohabitation or a marriage under P.D. 1083.
Before you go
Your time
1 hr., and you leave with it
Trips to the office
2 separate visits
Where to go
Marriage License and Marriage Certificate Registration
What you pay
Nothing
Office or division
Marriage License and Marriage Certificate Registration
Who may avail
General public
Type of transaction
Government to Client (G2C)
Classification
Simple
What to bring 2 items
How it works
1Submit the marriage certificate and the requirements.
The office then
Checks the entries for correctness and the requirements for completeness, assigns the registry number and signs.
1 hourMarriage Registration Section staff
2Claim the registered marriage certificate.
The office then
Issues the registered certificate of marriage.
Marriage Registration Section staff
Total time 1 hr. Total fee Free
9Registering a marriage late, or reconstructing a lost record 10 days & 1 hr. at the counter Done in one visit 7 documents Service fee P500.00
Draft. Not yet checked against the published charter.
Registering a marriage solemnized in Legazpi City beyond the fifteen or thirty day period, and reconstructing a marriage certificate from an unregistered certificate or record of matrimony. A ten-day notice has to be posted first.
Before you go
Your time
10 days & 1 hr., and you leave with it
Trips to the office
3 separate visits
Where to go
Marriage License and Certificate Registration
What you pay
Service fee P500.00
Office or division
Marriage License and Certificate Registration
Who may avail
General public
Type of transaction
Government to Client (G2C)
Classification
Complex
What to bring 7 items
How it works
1Submit the requirements.
The office then
Checks the entries for correctness and the requirements for completeness, prepares the certificate of marriage, and posts the notice of publication.
1 hourMarriage Registration Section staff
2Pay the fee.
The office then
Issues the official receipt and a claim stub.
Service fee P500.00Cashier
3Claim the registered marriage certificate once the notice has been posted.
The office then
Registers and signs the marriage certificate and releases it after the ten-day posting period.
10-day notice of postingMarriage Registration Section staff
Total time 10 days & 1 hr. Total fee Service fee P500.00
Deaths 2 services
5Registering a death within 30 days 1 hr. at the counter Done in one visit 5 documents From P30.00
Draft. Not yet checked against the published charter.
Registering the death of a person who died in Legazpi City, within thirty days of the death.
Before you go
Your time
1 hr., and you leave with it
Trips to the office
3 separate visits
Where to go
Death Registration Section
What you pay
P30.00 burial fee; P60.00 transfer fee; P30.00 issuance of death certificate
Office or division
Death Registration Section
Who may avail
General public, government and private hospitals
Type of transaction
Government to Client (G2C)
Classification
Simple
What to bring 5 items
How it works
1Submit the death certificate and the requirements.
The office then
Checks the requirements for correctness and completeness, assigns the registry number, and signs the death certificate.
1 hourDeath Registration Section staff
2Pay the fees.
The office then
Issues the official receipt.
P30.00 burial fee; P60.00 transfer fee; P30.00 issuance of death certificateCashier
3Claim the registered death certificate.
The office then
Issues the registered death certificate.
Death Registration Section staff
Total time 1 hr. Total fee P30.00 burial fee; P60.00 transfer fee; P30.00 issuance of death certificate
6Registering a death after 30 days 10 days & 1 hr. at the counter Done in one visit 7 documents From P30.00
Draft. Not yet checked against the published charter.
Registering the death of a person who died in Legazpi City more than thirty days ago, or where no record exists at the Local Civil Registrar or the PSA. A ten-day notice has to be posted before the certificate is released.
Before you go
Your time
10 days & 1 hr., and you leave with it
Trips to the office
3 separate visits
Where to go
Death Registration Section
What you pay
P30.00 burial fee; P60.00 transfer fee; P30.00 issuance of death certificate; P500.00 service fee
Office or division
Death Registration Section
Who may avail
General public, government and private hospitals and other death attendants
Type of transaction
Government to Client (G2C)
Classification
Complex
What to bring 7 items
How it works
1Submit the death certificate and the requirements.
The office then
Checks the requirements for correctness and completeness and prepares the posting of notice for ten calendar days.
1 hourDeath Registration Section staff
2Pay the fees.
The office then
Issues the official receipt.
P30.00 burial fee; P60.00 transfer fee; P30.00 issuance of death certificate; P500.00 service feeCashier
3Claim the registered death certificate once the notice has been posted.
The office then
Issues the late registered death certificate after the ten-day notice of posting.
10 calendar daysDeath Registration Section staff
Total time 10 days & 1 hr. Total fee P30.00 burial fee; P60.00 transfer fee; P30.00 issuance of death certificate; P500.00 service fee
Copies, certifications and PSA endorsement 4 services
10Getting a certified copy of a birth, marriage or death record 1 hr. at the counter Done in one visit 3 documents From P100.00
Draft. Not yet checked against the published charter.
A certified true copy or photocopy of a birth, marriage or death certificate, or other civil registry record, registered in Legazpi City.
Before you go
Your time
1 hr., and you leave with it
Trips to the office
3 separate visits
Where to go
Archives Section
What you pay
Local: P100.00. Abroad: P200.00
Office or division
Archives Section
Who may avail
General public
Type of transaction
Government to Client (G2C)
Classification
Simple
What to bring 3 items
How it works
1Submit the verification form and the requirements.
The office then
Verifies and signs the requested civil registry document.
1 hourArchives, Admin and Information Division staff
2Pay the fee.
The office then
Issues the official receipt.
Local: P100.00. Abroad: P200.00Cashier
3Claim the document.
The office then
Releases the requested civil registry document.
Information staff
Total time 1 hr. Total fee Local: P100.00. Abroad: P200.00
16Getting other civil registry certifications 1 hr. at the counter Done in one visit 2 documents P100.00
Draft. Not yet checked against the published charter.
Civil registry certifications asked for by a client for legal or reference purposes, beyond a straight copy of a birth, marriage or death certificate.
Before you go
Your time
1 hr., and you leave with it
Trips to the office
3 separate visits
Where to go
Birth, Marriage, Death and Archives Section
What you pay
P100.00
Office or division
Birth, Marriage, Death and Archives Section
Who may avail
General public, clients and applicants
Type of transaction
Government to Client (G2C)
Classification
Simple
What to bring 2 items
How it works
1Submit the form and the letter request.
The office then
Searches the record, then prepares and signs the certification.
1 hourP100.00Admin Officer IV
2Pay the fee.
The office then
Issues the official receipt.
Cashier
3Claim the document.
The office then
Releases the document.
Admin Officer IV
Total time 1 hr. Total fee P100.00
11Endorsing a record to the PSA so a copy comes out sooner 1 hr. at the counter Done in one visit 6 documents From P100.00
Draft. Not yet checked against the published charter.
Sending a newly registered birth, marriage or death certificate to the PSA in the same month, so the PSA security paper copy becomes available sooner. It also covers endorsing a record the PSA says it has no copy of but the Local Civil Registrar holds, and records whose PSA copy is blurred or unreadable.
Before you go
Your time
1 hr., and you leave with it
Trips to the office
3 separate visits
Where to go
Archives Section
What you pay
Electronic endorsement fee P100.00; certified copy of the registry book P5.00 per page
Office or division
Archives Section
Who may avail
General public
Type of transaction
Government to Client (G2C)
Classification
Simple
What to bring 6 items
How it works
1Submit the requirements.
The office then
Verifies the civil registry document, then signs and transmits the endorsement letter to the PSA.
1 hourArchives, Admin and Information Division head
2Pay the fee.
The office then
Issues the official receipt.
Electronic endorsement fee P100.00; certified copy of the registry book P5.00 per pageCashier
3Claim the PSA copy after a month.
The office then
Releases the PSA security paper copy after one month.
Archives, Admin and Information Division staff
Total time 1 hr. Total fee Electronic endorsement fee P100.00; certified copy of the registry book P5.00 per page
17Checking a record by email without going to the office 2 hrs. at the counter Done in one visit 4 documents Free
Draft. Not yet checked against the published charter.
An email inquiry to check whether a birth, death or marriage record exists. Give the full name, the date and place of the event, and anything else that helps the office find it.
Before you go
Your time
2 hrs., and you leave with it
Trips to the office
One visit
Where to go
Birth, Marriage, Death and Archives Section
What you pay
Nothing
Office or division
Birth, Marriage, Death and Archives Section
Who may avail
General public, clients and applicants
Type of transaction
Government to Client (G2C)
Classification
Simple
What to bring 4 items
How it works
1Send the inquiry by email with the required details.
The office then
Receives and verifies the inquiry.
2 hoursAdmin Officer I
Total time 2 hrs. Total fee Free
Corrections and court orders 3 services
12Correcting a clerical error or changing a first name 2 hrs. at the counter Done in one visit 17 documents From P3,200.00
Draft. Not yet checked against the published charter.
The administrative petition under R.A. 9048 and R.A. 10172 to correct an erroneous entry in a civil registry record, change a first name, or correct a recorded sex, day or month of birth. It is decided by the Civil Registrar rather than a court, but it has to be published and then affirmed by the PSA.
Before you go
Your time
2 hrs., and you leave with it
Trips to the office
4 separate visits
Where to go
Court Decrees and Legal Instrument Unit
What you pay
P3,200.00 for change of first name or correction of sex, date and month of birth; P1,200.00 for correction of an entry, plus P300.00 endorsement fee to PSA Legal; P5.00 per page authentication fee for supporting documents; publication fee paid to the publisher. A petitioner with a certificate of indigency is exempt from the filing fee; Publication fee paid to the publisher; Certified true copy P150.00; P5.00 per page authentication fee
Office or division
Court Decrees and Legal Instrument Unit
Who may avail
General public, clients and applicants
Type of transaction
Government to Client (G2C)
Classification
Complex
What to bring 17 items
How it works
1Submit the petition and the requirements.
The office then
Interviews the petitioner, evaluates and prepares the petition, signs it, and posts it on the City Hall bulletin board.
2 hoursLegal Instrument and Judicial Decrees Division staff
2Pay the filing fee.
The office then
Issues the official receipt, approves the petition, and sends it to the PSA Legal Service in Quezon City for affirmation.
P3,200.00 for change of first name or correction of sex, date and month of birth; P1,200.00 for correction of an entry, plus P300.00 endorsement fee to PSA Legal; P5.00 per page authentication fee for supporting documents; publication fee paid to the publisher. A petitioner with a certificate of indigency is exempt from the filing feeCashier
3Submit the newspaper clippings and the publisher's affidavit of publication within the prescribed period.
The office then
Publication runs once a week for two consecutive weeks.
2 weeksPublication fee paid to the publisherPublisher
The PSA affirms the petition.
PSA affirmation is 2-5 monthsLocal Civil Registrar / PSA
4Receive a certified photocopy of the affirmed petition, the certificate of finality, and the annotated civil registry document.
The office then
On receipt of the affirmed petition, prepares the certificate of finality and the annotated copy of the record, and endorses a copy to the PSA Civil Registry System so the client's PSA record is updated.
Certified true copy P150.00; P5.00 per page authentication feeLegal Instrument and Judicial Decrees Division staff
Total time 2 hrs. Total fee P3,200.00 for change of first name or correction of sex, date and month of birth; P1,200.00 for correction of an entry, plus P300.00 endorsement fee to PSA Legal; P5.00 per page authentication fee for supporting documents; publication fee paid to the publisher. A petitioner with a certificate of indigency is exempt from the filing fee; Publication fee paid to the publisher; Certified true copy P150.00; P5.00 per page authentication fee
15Adding information left blank on a record 2 hrs. at the counter Done in one visit 3 documents P200.00
Draft. Not yet checked against the published charter.
A supplemental report supplies an entry that was left out when a birth, death or marriage certificate was first registered.
Before you go
Your time
2 hrs., and you leave with it
Trips to the office
3 separate visits
Where to go
Court Decrees and Legal Instrument Unit
What you pay
P200.00
Office or division
Court Decrees and Legal Instrument Unit
Who may avail
General public, clients and applicants
Type of transaction
Government to Client (G2C)
Classification
Complex
What to bring 3 items
How it works
1Submit the requirements, appearing in person.
The office then
Evaluates the document submitted and prepares the supplemental item on Municipal Form No. 1A, then prepares the annotated civil registry record and the endorsement to the PSA so its database reflects the supplemental data.
2 hoursLegal Instrument and Judicial Decrees Division staff
2Pay the fee.
The office then
Issues the official receipt.
P200.00Cashier
3Claim the copy.
The office then
Releases the copy.
Legal Instrument and Judicial Decrees Division staff
Total time 2 hrs. Total fee P200.00
14Registering a court decree on adoption, annulment or legal separation 2 hrs. at the counter Done in one visit 3 documents From P500.00
Draft. Not yet checked against the published charter.
Registering a court decision that changes a person's civil status, and issuing the annotated civil registry record that gives effect to it.
Before you go
Your time
2 hrs., and you leave with it
Trips to the office
3 separate visits
Where to go
Court Decrees and Legal Instrument Unit
What you pay
P500.00 for registration of an application of a foreign decree or adoption; P700.00 for registration of an annulment or declaration of nullity of marriage; P5.00 per page for a photocopy certified from the original
Office or division
Court Decrees and Legal Instrument Unit
Who may avail
General public
Type of transaction
Government to Client (G2C)
Classification
Complex
What to bring 3 items
How it works
1Submit the court decision or order, together with the certificate of finality, entry of judgment or decree.
The office then
Examines and evaluates the court decree for completeness and accuracy, registers it in the Registry Book of Court Decrees, and prepares and signs the certificate of registration and the annotated civil registry documents.
2 hoursLegal Instrument and Judicial Decrees Division staff
2Pay the fee.
The office then
Issues the official receipt.
P500.00 for registration of an application of a foreign decree or adoption; P700.00 for registration of an annulment or declaration of nullity of marriage; P5.00 per page for a photocopy certified from the originalCashier
3Claim the annotated civil registry documents.
The office then
Endorses the document to the PSA in Quezon City so the PSA database is updated.
Legal Instrument and Judicial Decrees Division staff
Total time 2 hrs. Total fee P500.00 for registration of an application of a foreign decree or adoption; P700.00 for registration of an annulment or declaration of nullity of marriage; P5.00 per page for a photocopy certified from the original
Office personnel 15
Named in the Citizen's Charter. Any of the staff for a division may serve you, which is why the steps above name the division rather than an individual.
PLPriscilla L. GaliciaCGDH I / City Civil Registrar
See all 14 staff across 6 divisions
Legal Instrument and Judicial Decrees 4
JBJuan B. YusonSupervising Administrative Officer
LCL. CasquejoAsst. Registration Officer
AVA. VargasAdmin Aide I
MBM. BinasAdmin Aide I
Archives, Admin and Information Division 1
CKCorazon Kim E. NemirRegistration Officer III
Birth Registration Section 3
MLM. LoriaRegistration Officer II
DAD. AbejuroAdmin Aide IV
MAM. AzcuneAdmin Aide I
Death Registration Section 2
JPJ.P. PasanoAdmin Aide IV
ROR.A. OlimpoAdmin Aide III
Marriage Registration Section 2
VMV. MacasinagAdmin Aide IV
MLM. LorillaAdmin Aide III
Admin Division 2
IMI. MendonesCashier
JNJ.K. NunezCashier
The charter gives most staff as an initial and a surname; only the three contact officers are printed in full. Names are reproduced as published.
Feedback and complaints
Fill up the Customer Feedback Form at the information desk of the office. You can also reach the office on 0960-688-4345, or the contact officers on 0995-469-7747, 0935-818-5300 or 0936-970-0665.
Feedback is forwarded to the section or person concerned for action. To complain, fill up the Client's Complaint and Feedback Form at the Public Assistance and Complaints Desk. The office evaluates the form, interviews the complainant, and endorses the complaint to the staff concerned or to the Local Civil Registrar, who takes it up with the person complained about and gives feedback.