City Health Office | Citizen's Charter

Office

CHO

Location

Legazpi City Hall, Albay

Hours

8:00 AM - 5:00 PM (Mon-Fri)

Contact / Hotline

0977 183 3638

City Health Office (CHO)

Citizen's Charter, 2023 Edition. Read the source document

Certificates and permits 8 services

1 Getting a medical certificate 21 minutes at the counter Done in one visit 7 documents From P50.00

Draft. Not yet checked against the published charter.

The certificate the City Health Office issues for enrolment, scholarship, employment, training, security guard licensing, OJT or a fitness-to-work clearance. Which laboratory tests you need first depends on which of those you are applying for.

Before you go

Your time: 21 minutes, and you leave with it
Trips to the office: 5 separate visits
Where to go: Administrative Division
What you pay: Regular: P50.00; Student: P30.00

Office or division: Administrative Division
Who may avail: General public
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 7 items

Official receipt City Treasurer's Office
For enrolment or scholarship: chest X-ray, complete blood count, urinalysis Laboratory Section and X-Ray Unit
For private employment: complete blood count, urinalysis, fecalysis, chest X-ray, ECG, recent drug test Laboratory Section and X-Ray Unit
For government employment: complete blood count, urinalysis, chest X-ray, neuropsychiatric examination Laboratory Section, X-Ray Unit, and an accredited provider for the neuropsychiatric exam
For fitness to work: record of consultation or a recent check-up record City Health Office
For a security guard: complete blood count, urinalysis, chest X-ray, recent drug test, neuropsychiatric test Laboratory Section and X-Ray Unit
For a teacher's annual check-up or reinstatement: X-ray, urinalysis, and the baby's birth certificate if returning from maternity leave Laboratory Section, X-Ray Unit, Local Civil Registrar's Office

How it works

1Present your official receipt and supporting documents at the Administrative Division.
The office then
1. Gives you the list of laboratory examinations to complete first and directs you to pay at the City Treasurer's Office before the certificate is prepared.
  3 minsRegular: P50.00; Student: P30.00Administrative Aide I / Administrative Officer I
2Take the eye acuity test and blood pressure screening.
The office then
1. Reviews the submitted documents.
  2 minsAdministrative Aide I / Administrative Officer I
3Proceed to the Medical Division.
The office then
1. Prepares the medical certificate.
  11 minsAdministrative Aide I
4Submit the required documents at the receiving desk.
The office then
1. Records the official receipt number and amount in the logbook.
  5 minsAdministrative Officer I / Administrative Aide I
5Fill in the information sheet.
The office then
1. Assesses the documents presented, conducts the physical examination, and signs the certificate. If there are incidental findings the doctor prescribes medicines and recommends further laboratory tests.
  Medical Division

Total time 21 minutes Total fee Regular: P50.00; Student: P30.00

5 Getting a medical certificate for travel 5 minutes at the counter 25 minutes in total 1 document Free

Draft. Not yet checked against the published charter.

A medical certificate issued for travel, signed by the City Health Officer and released at the admission area.

Before you go

Your time: 5 minutes at the counter, 25 minutes before it is finished
Trips to the office: One visit
Where to go: Administrative Division
What you pay: Nothing

Office or division: Administrative Division
Who may avail: General public
Type of transaction: Government to Client (G2C), Government to Government (G2G)
Classification: Simple

What to bring 1 item

Vaccination card The client

How it works

1Present the requirements for the medical certificate.
The office then
1. Receives and reviews the requirements.
  5 minsAdministrative Aide I / Administrative Officer I
2. Encodes and prints the medical certificate.
  5 minsAdministrative Aide I
3. Records and reviews the certificate and forwards it to the City Health Officer for signature.
  10 minsAdministrative Aide I
4. Checks the certificate against the logbook and endorses it to the admission area for release.
  5 minsAdministrative Aide I

Total time 25 minutes Total fee Free

29 Getting your medical certificate signed 7 minutes at the counter 27 minutes in total 2 documents From P50.00

Draft. Not yet checked against the published charter.

The doctor's review of your laboratory results and the signing of the medical certificate, health card or bond certificate that follows.

Before you go

Your time: 7 minutes at the counter, 27 minutes before it is finished
Trips to the office: One visit
Where to go: Medical Division
What you pay: Medical certificate P50.00 regular, P50.00 student; bond P50.00; health card P30.00

Office or division: Medical Division
Who may avail: General public and patients
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 2 items

Official receipt City Treasurer's Office
Laboratory results - X-ray, urinalysis, fecalysis, ultrasound and others Laboratory Section, X-Ray Unit or an accredited laboratory

How it works

1Present the requirements.
The office then
1. Reviews the documents for completeness of the attached requirements.
  7 minsCity Health Officer / Medical Officers
2. Evaluates and manages the laboratory results - X-ray, urinalysis, fecalysis, complete blood count, ultrasound and others.
  5 minsCity Health Officer / Medical Officers
3. Signs the medical certificate.
  15 minsMedical certificate P50.00 regular, P50.00 student; bond P50.00; health card P30.00City Health Officer / Medical Officers

Total time 27 minutes Total fee Medical certificate P50.00 regular, P50.00 student; bond P50.00; health card P30.00

8 Getting a dental certificate 55 minutes at the counter Done in one visit 1 document P50.00

Draft. Not yet checked against the published charter.

A dental certificate issued after an oral examination. The same charter entry covers the scheduled oral examination for pregnant women, held every Tuesday and Thursday, and fluoridisation for children aged 1 to 5 twice a year.

Before you go

Your time: 55 minutes, and you leave with it
Trips to the office: 3 separate visits
Where to go: Dental Division
What you pay: P50.00

Office or division: Dental Division
Who may avail: All constituents of Legazpi City
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 1 item

Official receipt City Treasurer's Office

How it works

1Take the charge slip to the City Treasurer's Office and pay.
The office then
1. Issues the charge slip and directs you to the City Treasurer's Office.
  15 minsP50.00Dentist I / Dentist II / Dentist III
2Proceed to the Dental Division for the oral examination and fill in the necessary documents.
The office then
1. Carries out the oral examination and completes the documents.
  20 minsDentist I / Dentist II / Dentist III
3For an oral consultation while pregnant, attend on the scheduled day.
The office then
1. Holds scheduled oral examinations for pregnant women every Tuesday and Thursday, and runs dental missions, daycare centre visits and barangay requests. Fluoridisation is scheduled twice a year for ages 1 to 5.
  20 minsDentist I / Dentist II / Dentist III

Total time 55 minutes Total fee P50.00

2 Getting a death certificate 44 minutes at the counter Done in one visit 4 documents P60.00

Draft. Not yet checked against the published charter.

Registration of a death by the City Health Office, for deaths at home or in the community, deaths certified dead on arrival, deaths due to accident, and deaths in hospital. The requirements differ for each.

Before you go

Your time: 44 minutes, and you leave with it
Trips to the office: 8 separate visits
Where to go: Administrative Division
What you pay: P60.00

Office or division: Administrative Division
Who may avail: General public - relatives or the closest informant of the deceased
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 4 items

For a death at home or in the community: barangay certification stating the deceased's full name including any name extension, and the exact address Barangay Captain
For a death considered dead on arrival: certification of DOA The hospital the deceased was taken to
For a death due to accident: autopsy report Scene of the Crime Office
For a death in hospital: the hospital issues the death certificate, reviewed by the City Health Officer or Medical Officer The hospital concerned

How it works

1Submit your request at the receiving desk.
The office then
1. Assists you and instructs you to pay the fee at the City Treasurer's Office.
  1 minP60.00Administrative Aide I
2Pay the fee at the City Treasurer's Office.
The office then
1. Reviews the submitted documents.
  1 minAdministrative Aide I
3Submit the required documents at the receiving desk.
The office then
1. Instructs you to fill in the information sheet.
  3 minsAdministrative Aide I
4Fill in the information sheet.
The office then
1. Reviews the information sheet.
  1 minAdministrative Aide I
5Review the prepared death certificate.
The office then
1. Prepares the death certificate.
  5 minsAdministrative Aide I
6Proceed to the Medical Division for signature.
The office then
1. Forwards the death certificate to the Administrative Officer IV for signature, or to a designated CHO staff member in their absence.
  1 minAdministrative Aide I
7Proceed to the embalmer for signature.
The office then
1. Conducts an interview with the informant or relative to establish the cause of death.
  30 minsMedical Division
8Proceed to the Local Civil Registrar's Office to register the death certificate.
The office then
1. Types the cause of death into the certificate and records the official receipt at the Administrative Division.
  2 minsAdministrative Aide I

Total time 44 minutes Total fee P60.00

3 Getting a transfer permit for a deceased person 11 minutes at the counter Done in one visit 2 documents P60.00

Draft. Not yet checked against the published charter.

The permit needed to move a deceased person's remains, issued once the death certificate is complete and the fee is paid.

Before you go

Your time: 11 minutes, and you leave with it
Trips to the office: 4 separate visits
Where to go: Administrative Division
What you pay: P60.00

Office or division: Administrative Division
Who may avail: Relatives or the closest informant of the deceased
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 2 items

Completed death certificate Local Civil Registrar's Office
Official receipt City Treasurer's Office

How it works

1Pay the fee at the City Treasurer's Office.
The office then
1. Instructs you to pay the fee at the City Treasurer's Office.
  2 minsP60.00Administrative Aide I
2Present the required documents at the Administrative Division.
The office then
1. Reviews the documents presented and prepares the permit.
  5 minsAdministrative Aide I
3Present the official receipt.
The office then
1. Records the official receipt in the logbook.
  2 minsAdministrative Aide I
4Proceed to the Medical Division for the signing of the transfer permit.
The office then
1. Instructs you to proceed to the Medical Division for signature.
  2 minsAdministrative Aide I

Total time 11 minutes Total fee P60.00

28 Getting a burial or transfer permit signed 10 minutes at the counter Done in one visit 1 document From P30.00

Draft. Not yet checked against the published charter.

The doctor's review and verbal autopsy that establishes the cause of death, and the signing of the burial or transfer permit that follows.

Before you go

Your time: 10 minutes, and you leave with it
Trips to the office: One visit
Where to go: Medical Division
What you pay: Burial permit P30.00; transfer permit P60.00, based on the order of payment issued by the City Treasurer's Office with reference to City Ordinance No. 13-2007

Office or division: Medical Division
Who may avail: General public and patients
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 1 item

Official receipt City Treasurer's Office

How it works

1Go to the City Treasurer's Office to pay.
The office then
1. Reviews the case, conducts the verbal autopsy with the relative of the deceased, and states the cause of death.
  5-10 minsBurial permit P30.00; transfer permit P60.00, based on the order of payment issued by the City Treasurer's Office with reference to City Ordinance No. 13-2007City Health Officer / Medical Officers

Total time 10 minutes Total fee Burial permit P30.00; transfer permit P60.00, based on the order of payment issued by the City Treasurer's Office with reference to City Ordinance No. 13-2007

6 Getting a certification or a certified true copy 23 minutes at the counter 24 minutes in total 2 documents P50.00; P50.00

Draft. Not yet checked against the published charter.

Two related services: a certification prepared from data you supply, and a certified true copy of a document the office holds. Each is charged separately.

Before you go

Your time: 23 minutes at the counter, 24 minutes before it is finished
Trips to the office: 6 separate visits
Where to go: Administrative Division
What you pay: P50.00; P50.00

Office or division: Administrative Division
Who may avail: General public
Type of transaction: Government to Client (G2C), Government to Government (G2G)
Classification: Simple

What to bring 2 items

For a certification: the data needed for the certification, and the official receipt Administrative Division and City Treasurer's Office
For a certified true copy: the original document or papers to be certified, and the official receipt The client and the City Treasurer's Office

How it works

1Present the data needed for the certification.
The office then
1. Assists you and instructs you to pay the fee at the City Treasurer's Office.
  2 minsP50.00Administrative Aide I / Administrative Officer I
2Pay the fee at the City Treasurer's Office.
The office then
1. Prepares the certification once the complete data and the official receipt are presented.
  12 minsAdministrative Aide I
3Present the official receipt.
The office then
1. Forwards the certificate to the head of office for signature.
  2 minsAdministrative Officer
4Collect the certification.
The office then
1. Releases the certificate.
  3 minsAdministrative Aide I
5For a certified true copy, present the original documents to be certified.
The office then
1. Assists you and instructs you to pay the fee at the City Treasurer's Office.
  2 minsP50.00Administrative Aide I / Nursing Aide
6Pay the fee and present the official receipt to the Administrative Division.
The office then
1. Asks for the original documents, and forwards them to the Administrative Officer IV for processing.
  2 minsSupervising Administrative Officer
2. Releases the certified documents.
  1 minAdministrative Officer I

Total time 24 minutes Total fee P50.00; P50.00

Health cards and sanitation 10 services

9 Registering your health card or yellow card 10 minutes at the counter 15 minutes in total 4 documents Free

Draft. Not yet checked against the published charter.

Registration and release of a health card once the tests it requires are complete. Which card you need depends on the work: a blue card for food handlers, a pink or blue card for non-food handlers, and a yellow card for entertainers and massage therapists.

Before you go

Your time: 10 minutes at the counter, 15 minutes before it is finished
Trips to the office: 2 separate visits
Where to go: Environmental Sanitation Section
What you pay: Nothing

Office or division: Environmental Sanitation Section
Who may avail: Walk-in clients
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 4 items

Official receipt City Treasurer's Office
For a blue card (food handler): sputum result, chest X-ray from the last six months, latest residence certificate, food handler's seminar certificate, rectal swab, and a recent 1x1 ID photo City Health Office Laboratory and X-Ray Unit, place of residency, and the Department of Health
For a pink or blue card (non-food handler): sputum result and a recent 1x1 ID photo City Health Office Laboratory Section
For a yellow card: latest HIV and RPR result for GROs, latest residence certificate, two recent 2x2 ID photos, and for a massage therapist a photocopy of the NC II certificate or licence City Health Office Social Hygiene Clinic, place of residency, and TESDA or the Department of Health Regional Office

How it works

1Present the complete documents to the Environmental Sanitation Section.
The office then
1. Registers the health card or yellow card.
  5 minsSanitary Inspector III / II / Designate
2. Releases the health card or yellow card to the client.
  5 minsSanitary Inspector III / II / Designate
2Proceed to the Medical Division for signature.
The office then
1. Instructs you to proceed to the Medical Division for signature.
  5 minsSanitary Inspector III / II / Designate

Total time 15 minutes Total fee Free

10 Getting a health card issued 15 minutes at the counter 20 minutes in total 4 documents From P30.00

Draft. Not yet checked against the published charter.

Issuance of the health card itself, with the laboratory fees that go with it. The card type sets the fees: the yellow card adds a professional tax receipt fee, and the food handler's blue card adds stool and chest X-ray charges.

Before you go

Your time: 15 minutes at the counter, 20 minutes before it is finished
Trips to the office: 3 separate visits
Where to go: Environmental Sanitation Section
What you pay: Yellow card: health card P30.00, sputum P90.00, PTR fee P100.00. Pink and blue card (non-food handler): health card P30.00, sputum P90.00. Blue card (food handler): health card P30.00, sputum P90.00, stool P60.00, chest X-ray P120.00

Office or division: Environmental Sanitation Section
Who may avail: Walk-in clients
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 4 items

Official receipt City Treasurer's Office
Latest HIV and RPR result for GROs City Health Office Social Hygiene Clinic
Latest residence certificate Place of residency
Two recent 2x2 ID photos The client

How it works

1Present the complete documents to the Environmental Sanitation Section.
The office then
1. Types the entry onto the health card or yellow card.
  5 minsYellow card: health card P30.00, sputum P90.00, PTR fee P100.00. Pink and blue card (non-food handler): health card P30.00, sputum P90.00. Blue card (food handler): health card P30.00, sputum P90.00, stool P60.00, chest X-ray P120.00Sanitary Inspector III / II / Designate
2. Releases the health card or yellow card to the client.
  5 minsSanitary Inspector III / II / Designate
2Proceed to the CHO laboratory to submit your specimen.
The office then
1. Instructs you to proceed to the laboratory for specimen submission.
  5 minsSanitary Inspector III / II / Designate
3Return for the health card once the laboratory examinations are complete.
The office then
1. Advises you to return for the health card after the laboratory requirements are met.
  5 minsSanitary Inspector III / II / Designate

Total time 20 minutes Total fee Yellow card: health card P30.00, sputum P90.00, PTR fee P100.00. Pink and blue card (non-food handler): health card P30.00, sputum P90.00. Blue card (food handler): health card P30.00, sputum P90.00, stool P60.00, chest X-ray P120.00

15 Registering a sanitary permit, health clearance or health card for a business 5 minutes at the counter 1 day & 5 minutes in total 8 documents Fee applies

Draft. Not yet checked against the published charter.

Annual registration of a business establishment's sanitary permit, health clearance and health cards. The supporting environmental permits differ by trade, and the fee comes from the order of payment the City Treasurer issues.

Before you go

Your time: 5 minutes at the counter, 1 day & 5 minutes before it is finished
Trips to the office: 2 separate visits
Where to go: Environmental Sanitation Section
What you pay: Based on the order of payment issued by the City Treasurer's Office, with reference to City Ordinance No. 13-2007, the Revenue Code of Legazpi City

Office or division: Environmental Sanitation Section
Who may avail: All business establishments
Type of transaction: Government to Business (G2B)
Classification: Simple

What to bring 8 items

Official receipt City Treasurer's Office
Duly accomplished sanitary permit, health cards and health clearance Environmental Sanitation Section
Valid wastewater discharge permit for hotels, restaurants, lodging houses, inns, funeral parlors, apartelles, laboratories, manufacturing and laundry shops and catering services, photocopy DENR-EMB Regional Center, Rawis, Legazpi City
Permit to operate a generator set, an underground tank for gasoline stations, or a compressor for auto painting shops, photocopy DENR-EMB Regional Center, Rawis, Legazpi City
FDA licence to operate for drugstores, lying-in clinics, hospitals, bakeries and funeral parlors, photocopy DOH-FDA Regional Office V, Bagtang, Daraga, Albay
Licence or NC II certificate for a massage therapist at a massage parlor, photocopy DOH Regional Office V, Bagtang, Daraga, Albay
DENR hazardous waste ID for funeral parlors, hospitals, lying-in and medical clinics DENR-EMB Regional Center, Rawis, Legazpi City
Operational clearance for cemeteries, photocopy DOH Regional Office V, Bagtang, Daraga, Albay

How it works

1Present the complete documents to the Environmental Sanitation Section.
The office then
1. Reviews the submitted documents and releases a claim stub.
  Based on the order of payment issued by the City Treasurer's Office, with reference to City Ordinance No. 13-2007, the Revenue Code of Legazpi CitySanitary Inspector III / II / Designate
2Present the claim stub.
The office then
1. Informs you to claim the submitted documents the following day.
  5 minsSanitary Inspector III / II / Designate
2. Registers the accomplished documents and submits them to the ESS Chief and the City Health Officer for signature.
  1 daySanitary Inspector III / II / Designate

Total time 1 day & 5 minutes Total fee Based on the order of payment issued by the City Treasurer's Office, with reference to City Ordinance No. 13-2007, the Revenue Code of Legazpi City

16 Getting a smoking area permit 5 minutes at the counter Done in one visit 1 document Free

Draft. Not yet checked against the published charter.

The permit a business with a designated smoking area needs, issued on the strength of a certificate of compliance from the City Engineer's Office.

Before you go

Your time: 5 minutes, and you leave with it
Trips to the office: 2 separate visits
Where to go: Environmental Sanitation Section
What you pay: Nothing

Office or division: Environmental Sanitation Section
Who may avail: All business establishments with a smoking area
Type of transaction: Government to Business (G2B)
Classification: Simple

What to bring 1 item

Certificate of compliance City Engineer's Office

How it works

1Present the required documents to the Environmental Sanitation Section.
The office then
1. Prepares the smoking permit and submits it to the ESS Chief for signature.
  5 minsESS Chief / Sanitary Inspector III / II / Designate
2Proceed to the City Health Officer's office for signature.
The office then
1. Releases the smoking permit and advises you to proceed to the City Health Officer for signature.
  Sanitary Inspector III / II / Designate

Total time 5 minutes Total fee Free

12 Getting a sanitary clearance for a delivery vehicle 1 day & 10 minutes at the counter 3 days & 10 minutes in total 2 documents P150.00

Draft. Not yet checked against the published charter.

The clearance a catering service, bakeshop, water refilling station, water tank supplier or restaurant delivering outside the city needs for its delivery vehicle. The section inspects the vehicle before the clearance is issued.

Before you go

Your time: 1 day & 10 minutes at the counter, 3 days & 10 minutes before it is finished
Trips to the office: 3 separate visits
Where to go: Environmental Sanitation Section
What you pay: P150.00

Office or division: Environmental Sanitation Section
Who may avail: Catering services, bakeshops, water refilling stations, water tank suppliers and haulers, and restaurants with deliveries outside the city
Type of transaction: Government to Business (G2B)
Classification: Complex

What to bring 2 items

Official receipt, original with photocopy City Treasurer's Office
Photocopy of the official receipt and certificate of registration of the delivery vehicle The client

How it works

1Go to the Environmental Sanitation Section.
The office then
1. Gives you the order of payment for the sanitary delivery vehicle inspection.
  5 minsP150.00Sanitary Inspector III / II / Designate
2Pay at the City Treasurer's Office, then present the receipt and submit the photocopy.
The office then
1. Files the photocopy of the receipt and asks you to notify the office when the vehicle is ready for inspection.
  5 minsESS Chief / Sanitary Inspector
2. Conducts the inspection and asks you to return to the section after two days.
  2 daysSanitary Inspector
3Return to the section to claim the delivery vehicle clearance.
The office then
1. Issues the sanitary vehicle clearance and forwards it to the ESS Chief and the City Health Officer for signature.
  1 dayESS Chief / City Health Officer II

Total time 3 days & 10 minutes Total fee P150.00

11 Permits for a water refilling station 20 days at the counter Done in one visit 5 documents From P600.00

Draft. Not yet checked against the published charter.

The operational permit, certificate of water potability and drinking water site clearance a water refilling station, water vending machine, mobile water tank supplier or water hauler needs. Signed by the City Health Officer and the City Mayor.

Before you go

Your time: 20 days, and you leave with it
Trips to the office: One visit
Where to go: Environmental Sanitation Section
What you pay: Operational permit P600.00; certificate of water potability P300.00; drinking water site clearance Level I P100.00, Level II P200.00; sanitary survey P150.00

Office or division: Environmental Sanitation Section
Who may avail: Owners of water refilling stations, water vending machines, mobile water tank suppliers and water haulers
Type of transaction: Government to Business (G2B)
Classification: Highly Technical

What to bring 5 items

Official receipt City Treasurer's Office
Operational permit if the water source is Level I or Level II, original copy Department of Health Regional Office V, Bagtang, Daraga, Albay
Bi-annual physical-chemical water sample results, photocopy Any DOH-accredited water analysis laboratory
Initial bacteriological water sample result, photocopy Any DOH-accredited water analysis laboratory
Certification from Legazpi City Water District if the water source is public, original copy Legazpi City Water District, Bitano, Legazpi City

How it works

1Present the complete documents to the Environmental Sanitation Section.
The office then
1. Reviews the submitted documents and gives you a claim stub.
  20 daysOperational permit P600.00; certificate of water potability P300.00; drinking water site clearance Level I P100.00, Level II P200.00; sanitary survey P150.00Sanitary Inspector III / II / Designate
2. Prepares the documents and submits them to the City Health Officer and the City Mayor for signature.
  City Health Officer and City Mayor

Total time 20 days Total fee Operational permit P600.00; certificate of water potability P300.00; drinking water site clearance Level I P100.00, Level II P200.00; sanitary survey P150.00

13 Requesting water sampling 7 days & 5 minutes at the counter Done in one visit 1 document P600.00

Draft. Not yet checked against the published charter.

Bacteriological testing of a water sample. The section issues a Colilert bottle and instructions for collecting the sample; results follow about a week later.

Before you go

Your time: 7 days & 5 minutes, and you leave with it
Trips to the office: 2 separate visits
Where to go: Environmental Sanitation Section
What you pay: P600.00

Office or division: Environmental Sanitation Section
Who may avail: Any client
Type of transaction: Government to Government (G2G), Government to Business (G2B), Government to Client (G2C)
Classification: Complex

What to bring 1 item

Official receipt City Treasurer's Office

How it works

1Go to the Environmental Sanitation Section.
The office then
1. Records the receipt, gives you a Colilert bottle, and instructs you on collecting and submitting the water sample.
  5 minsP600.00Sanitary Inspector III / II / Designate
2Submit the water sample specimen to the section.
The office then
1. Advises you when to collect the results.
  1 weekSanitary Inspector III / II / Designate

Total time 7 days & 5 minutes Total fee P600.00

17 Filing a sanitary complaint 5 minutes at the counter 1 day & 10 minutes in total 1 document Free

Draft. Not yet checked against the published charter.

A complaint about food, sanitation or a nuisance, filed either through the barangay or as a walk-in at the office. The section investigates and reports to the City Health Officer.

Before you go

Your time: 5 minutes at the counter, 1 day & 10 minutes before it is finished
Trips to the office: One visit
Where to go: Environmental Sanitation Section
What you pay: Nothing

Office or division: Environmental Sanitation Section
Who may avail: Any client
Type of transaction: Government to Client (G2C), Government to Business (G2B), Government to Government (G2G)
Classification: Simple to Highly Technical

What to bring 1 item

Letter of complaint, or a complaint filed at the City Health Office The complaining party

How it works

1Present the required documents if the complaint comes through the barangay, or go to the section directly to file a food-related complaint.
The office then
1. Receives the documents and asks you to return after two weeks.
  5 minsSanitary Inspector III / II / Designate
2. Records the complaint filed.
  5 minsSanitary Inspector III / II / Designate
3. Conducts the investigation.
  1 dayESS Chief / Sanitary Inspector III / II / Designate
4. Prepares the report and submits it to the City Health Officer for review and evaluation.
  ESS Chief / Sanitary Inspector III / II / Designate

Total time 1 day & 10 minutes Total fee Free

14 Requesting fumigation or fogging 5 minutes at the counter 14 days & 5 minutes in total 3 documents Free

Draft. Not yet checked against the published charter.

Fogging of an area on request. A private requester supplies the fuel for the fogging machine and the unleaded petrol for diluting the chemical, and informs the Bureau of Fire of the schedule.

Before you go

Your time: 5 minutes at the counter, 14 days & 5 minutes before it is finished
Trips to the office: One visit
Where to go: Environmental Sanitation Section
What you pay: Nothing

Office or division: Environmental Sanitation Section
Who may avail: Any client
Type of transaction: Government to Government (G2G), Government to Business (G2B), Government to Client (G2C)
Classification: Highly Technical

What to bring 3 items

Letter of request addressed to the City Health Officer, with a photocopy The client
For private requests: fuel for the fogging machine, and unleaded petrol for chemical dilution depending on the size of the area The client
For private requests: letter informing the Bureau of Fire of the fogging schedule The client

How it works

1File the letter of request at the CHO Administrative Division.
The office then
1. Receives the photocopy of the letter and advises you to conduct a clean-up drive.
  5 minsESS Chief / Sanitary Inspector III / II / Designate
2. Schedules and carries out the fogging.
  2 weeksESS Chief / Sanitary Inspector III / II / Designate

Total time 14 days & 5 minutes Total fee Free

18 Requesting misting or disinfection 10 minutes at the counter Done in one visit 1 document Free

Draft. Not yet checked against the published charter.

Misting of an area on request, scheduled once the City Health Officer approves the letter.

Before you go

Your time: 10 minutes, and you leave with it
Trips to the office: 2 separate visits
Where to go: Environmental Sanitation Section
What you pay: Nothing

Office or division: Environmental Sanitation Section
Who may avail: General public
Type of transaction: Government to Client (G2C), Government to Business (G2B), Government to Government (G2G)
Classification: Highly Technical

What to bring 1 item

Letter of request The client

How it works

1Submit the letter of request to the Administrative Division.
The office then
1. Receives the letter, enters it in the incoming communications logbook and forwards it to the City Health Officer.
  5 minsAdministrative Aide I
2Follow up your request.
The office then
1. Schedules the misting activity once the City Health Officer approves the request.
  1-5 minsAdministrative Aide I

Total time 10 minutes Total fee Free

Seeing a clinician 6 services

27 Seeing a doctor at the City Health Office 17 minutes at the counter 1 hr. & 2 minutes in total 5 documents P50.00

Draft. Not yet checked against the published charter.

Consultation at the Out-Patient Department: interview, physical examination and, where needed, a medico-legal examination.

Before you go

Your time: 17 minutes at the counter, 1 hr. & 2 minutes before it is finished
Trips to the office: 2 separate visits
Where to go: Medical Division
What you pay: P50.00

Office or division: Medical Division
Who may avail: General public and patients
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 5 items

Any personal identification for validation The client
Copy of the PhilHealth Member Data Record PhilHealth Office, Legazpi City
Existing immunisation card The client
Existing mother and baby book, or Home Based Maternal Record The client
Barangay certification Barangay

How it works

1Go to the Out-Patient Department for the interview.
The office then
1. Retrieves the patient's individual treatment record.
  2 minsCity Health Officer / Medical Officers
2Undergo the physical examination.
The office then
1. Provides the medical and physical examination or consultation.
  15 minsCity Health Officer / Medical Officers
2. Conducts the medical and medico-legal examination.
  45 minsP50.00City Health Officer / Medical Officers

Total time 1 hr. & 2 minutes Total fee P50.00

30 General consultation and nursing services 2 hrs. & 43 minutes at the counter 2 hrs. & 58 minutes in total 3 documents Free

Draft. Not yet checked against the published charter.

The main out-patient path: logbook, vital signs, triage, consultation, and referral onward to the pharmacy, the laboratory, a specialist or an ambulance. Elderly, differently abled and pregnant patients are prioritised.

Before you go

Your time: 2 hrs. & 43 minutes at the counter, 2 hrs. & 58 minutes before it is finished
Trips to the office: 12 separate visits
Where to go: Nursing Division
What you pay: Nothing

Office or division: Nursing Division
Who may avail: Pregnant and lactating women, newborns, under-five children, older children, teenagers, adults and senior citizens
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 3 items

Any personal identification for validation of spelling The client
One photocopy of the Member Data Record PhilHealth
Existing immunisation card The client

How it works

1Fill in the out-patient logbook and take a number for consultation.
The office then
1. Interviews the client. A new patient's individual treatment record is created; an existing record is retrieved and updated.
  25 minutesNurse or Midwife on Duty
2Go to the vital signs area.
The office then
1. Takes the patient's vital signs.
  5 minsNurse or Midwife on Duty
3Wait for your number to be called.
The office then
1. Directs the patient to the waiting area for consultation. Elderly, differently abled and pregnant patients are given priority.
  3 minsNurse or Midwife on Duty
4Undergo triaging for prioritisation.
The office then
1. Assesses difficulty of breathing for control of acute respiratory infection.
  15 minsNurse or Midwife on Duty
5Proceed to the pharmacy for medicine dispensing.
The office then
1. Assesses signs of dehydration for control of diarrhoeal disease.
  15 minsNurse or Midwife on Duty
6Attend the information and education campaign.
The office then
1. Assesses the mental health status of Mental Health Program clients.
  15 minsNurse or Midwife on Duty
7Submit for diagnostic examination.
The office then
1. Refers emergency and infectious disease patients to the doctor immediately.
  5 minsNurse or Midwife on Duty
8Receive a referral slip for further management and evaluation.
The office then
1. Receives the prescription and instructions on the doctor's order.
  15 minsNurse or Midwife on Duty
9If you need immediate care, proceed to hospital.
The office then
1. Conducts individual counselling for health and wellness.
  20 minsNurse or Midwife on Duty
10Proceed to the Laboratory Section.
The office then
1. Refers the patient to the laboratory for the requested examination.
  5 minsNurse or Midwife on Duty
11Secure a referral for a higher level of care if needed.
The office then
1. Gives a referral to a hospital or specialty clinic for a higher level of care.
  10 minsNurse or Midwife on Duty
12Request transport to hospital in an emergency.
The office then
1. Arranges ambulance transport for emergency cases.
  30 minsHealth Program Management Officer
2. Records the individual treatment record in the General Medical Services logbook.
  15 minsNurse or Midwife on Duty

Total time 2 hrs. & 58 minutes Total fee Free

35 Care for a cough or difficulty breathing 36 minutes at the counter 57 minutes in total 2 documents Free

Draft. Not yet checked against the published charter.

The acute respiratory infection pathway: thermal scanning and triage, assessment for difficulty breathing, consultation in a separate tent, and referral or transport onward if needed.

Before you go

Your time: 36 minutes at the counter, 57 minutes before it is finished
Trips to the office: 4 separate visits
Where to go: Nursing Division
What you pay: Nothing

Office or division: Nursing Division
Who may avail: Pregnant and lactating women, newborns, under-five children, older children, teenagers, adults and senior citizens
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 2 items

Any personal identification for validation of spelling The client
PhilHealth ID, Member Data Record, NHTS or Masa PhilHealth

How it works

1Submit for thermal scanning and sanitise your hands.
The office then
1. Subjects the parent and child to thermal scanning and hand sanitising.
  3 minsTriage Nurse or Midwife
2Proceed to the triage area.
The office then
1. Instructs you to proceed to the triage area.
  3 minsTriage Nurse or Midwife
3Attend the triage area for assessment of infectious disease.
The office then
1. Assesses whether the patient has an infectious disease.
  10 minsTriage Nurse or Midwife
2. A new patient gives their details at the initial interview and an individual treatment record is created.
  10 minsTriage Nurse or Midwife
3. An existing patient's individual treatment record is retrieved and updated.
  3 minsTriage Nurse or Midwife
4The doctor sees you at consultation tent 2.
The office then
1. Assesses the patient for difficulty breathing, notifies the doctor assigned at the quarantine facility, and calls the emergency response team for transport if needed. Emergency cases are referred immediately.
  20 minsTriage Nurse or Midwife
2. Issues a prescription if the patient needs medication.
  3 minsTriage Nurse or Midwife
3. Gives a laboratory request if an examination is needed.
  3 minsTriage Nurse or Midwife
4. Brings the prescription to the pharmacy unit for medicine dispensing.
  2 minsTriage Nurse or Midwife

Total time 57 minutes Total fee Free

36 Mental health programme services 23 minutes at the counter Done in one visit 1 document Free

Draft. Not yet checked against the published charter.

Assessment, interview and counselling for mental health programme clients and their families, with an individual treatment record created or updated at each visit.

Before you go

Your time: 23 minutes, and you leave with it
Trips to the office: 2 separate visits
Where to go: Nursing Division
What you pay: Nothing

Office or division: Nursing Division
Who may avail: General public and patients
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 1 item

Any record from a previous consultation The client

How it works

1Undergo thermal scanning and sanitise your hands.
The office then
1. Checks the client or patient at the triage area for thermal scanning and hand sanitising.
  3 minsTriage Nurse or Midwife
2Submit for interview.
The office then
1. Interviews the client or the patient's family. A new patient's individual treatment record is created; an existing record is retrieved and updated.
  20 minsNurse on Duty / Nurse Coordinator

Total time 23 minutes Total fee Free

7 Getting a dental check-up or a tooth extraction 50 minutes at the counter 2 hrs. & 10 minutes in total 2 documents P120.00

Draft. Not yet checked against the published charter.

Oral examination at the dental clinic, with extraction, restoration, oral prophylaxis or fluoridisation if the dentist finds it necessary. Extraction is charged and paid at the City Treasurer's Office before the procedure.

Before you go

Your time: 50 minutes at the counter, 2 hrs. & 10 minutes before it is finished
Trips to the office: 3 separate visits
Where to go: Dental Division
What you pay: P120.00

Office or division: Dental Division
Who may avail: All constituents of Legazpi City
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 2 items

Official receipt City Treasurer's Office
PhilHealth ID (Masa or NHTS) or Member Data Record PhilHealth

How it works

1Fill in Form 1.
The office then
1. Makes a new individual treatment record for a new patient, or retrieves and updates the existing record.
  20 minsDentist I / Dentist II / Dentist III
2. Carries out the oral examination and determines whether the tooth needs extraction or other treatment.
  20 minsDentist I / Dentist II / Dentist III
2If extraction is indicated, take the charge slip to the City Treasurer's Office and pay.
The office then
1. Issues the charge slip and directs you to the City Treasurer's Office.
  15 minsP120.00Dentist I / Dentist II / Dentist III
3Return and wait for your name to be called for the treatment.
The office then
1. Calls patients in turn for treatment.
  15 minsDentist I / Dentist II / Dentist III
2. After the procedure, prescribes the necessary medication and explains the post-operative instructions.
  1 hourDentist I / Dentist II / Dentist III

Total time 2 hrs. & 10 minutes Total fee P120.00

23 Registering for Ekonsulta primary care 15 minutes at the counter Done in one visit 1 document Free

Draft. Not yet checked against the published charter.

Registration for PhilHealth's Konsulta primary care benefit, which issues an Authorization Transaction Code so consultations, tests and medicines are covered.

Before you go

Your time: 15 minutes, and you leave with it
Trips to the office: 3 separate visits
Where to go: Health Program Management Division
What you pay: Nothing

Office or division: Health Program Management Division
Who may avail: Pregnant women, newborns, under-five children, older children, teenagers, adults and senior citizens
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 1 item

Any personal identification for validation of spelling, or a Member Data Record for a dependent PhilHealth Office

How it works

1Fill in the Ekonsulta registration form.
The office then
1. Interviews the client. A new patient completes the registration form; an existing patient completes a request for an authorization transaction code.
  5 minsNurse on Duty
2Wait for the Authorization Transaction Code.
The office then
1. Registers the patient on the Ekonsulta website.
  5 minsNurse on Duty
3Receive the Authorization Transaction Code.
The office then
1. Gives the code to the patient with instructions.
  5 minsNurse on Duty

Total time 15 minutes Total fee Free

Mothers and children 7 services

32 Prenatal and postnatal care 1 hr. & 55 minutes at the counter 2 hrs. & 5 minutes in total 4 documents Free

Draft. Not yet checked against the published charter.

Antenatal and postnatal check-ups at the City Health Office, including tetanus-diphtheria immunisation, counselling, and referral onward to the Dental Division for oral health care and the Nutrition Section for micronutrient supplementation.

Before you go

Your time: 1 hr. & 55 minutes at the counter, 2 hrs. & 5 minutes before it is finished
Trips to the office: 8 separate visits
Where to go: Nursing Division
What you pay: Nothing

Office or division: Nursing Division
Who may avail: Pregnant and lactating women
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 4 items

Any personal identification for validation of spelling The client
Copy of the Member Data Record PhilHealth
Existing immunisation card The client
Existing mother and baby book, or Home Based Maternal Record The client

How it works

1Go to the prenatal area and take a number.
The office then
1. A new maternal record is filled in, or the existing record is retrieved and updated.
  10 minsNurse or Midwife on Duty
2Go to the vital signs area.
The office then
1. Takes the vital signs of the pregnant or lactating woman.
  15 minsNurse or Midwife on Duty
3Go to the examination room.
The office then
1. Performs the prenatal examination.
  20 minsNurse or Midwife on Duty
4You are assisted to a doctor for consultation if needed.
The office then
1. Refers pregnant or lactating women with medical problems to a doctor.
  30 minsNurse or Midwife on Duty
5Receive the tetanus-diphtheria immunisation.
The office then
1. Administers the immunisation and records it in the mother and baby book or the Home Based Maternal Record.
  10 minsNurse or Midwife on Duty
6Attend the health advocacy session.
The office then
1. Conducts counselling for pregnant and lactating women.
  20 minsNurse or Midwife on Duty
2. Records the visit on the Target Client List logbook.
  10 minsNurse or Midwife on Duty
7Proceed to the Dental Division.
The office then
1. Refers you to the Dental Division for basic oral health care.
  5 minsNurse or Midwife on Duty
8Proceed to the Nutrition Section.
The office then
1. Refers you to the Nutrition Section for micronutrient supplementation.
  5 minsNurse or Midwife on Duty

Total time 2 hrs. & 5 minutes Total fee Free

34 Prenatal and postnatal care at your barangay 2 hrs. & 10 minutes at the counter Done in one visit 1 document Free

Draft. Not yet checked against the published charter.

Routine maternal care delivered at the barangay health centre rather than at the City Health Office, so pregnant women avoid exposure at a busier facility.

Before you go

Your time: 2 hrs. & 10 minutes, and you leave with it
Trips to the office: One visit
Where to go: Nursing Division
What you pay: Nothing

Office or division: Nursing Division
Who may avail: Pregnant and lactating women, and newborns
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 1 item

Existing mother and baby book, or Home Based Maternal Record The client

How it works

1Attend your barangay health centre for routine maternal care.
The office then
1. Frontline staff assigned at the barangay provide maternal care services, scheduled five at a time following the protection protocol issued by the City Health Officer.
  2 hours and 10 minutesNurse or Midwife assigned at the barangay

Total time 2 hrs. & 10 minutes Total fee Free

31 Under Five Clinic and childhood immunisation 1 hr. at the counter 1 hr. & 35 minutes in total 4 documents Free

Draft. Not yet checked against the published charter.

Immunisation and well-child care for newborns and children under five at the City Health Office, with counselling and the next visit scheduled before you leave.

Before you go

Your time: 1 hr. at the counter, 1 hr. & 35 minutes before it is finished
Trips to the office: 4 separate visits
Where to go: Nursing Division
What you pay: Nothing

Office or division: Nursing Division
Who may avail: Pregnant and lactating women, newborns, under-five children, older children, teenagers, adults and senior citizens
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 4 items

Any personal identification for validation of spelling The client
Copy of the Member Data Record PhilHealth
Existing immunisation card The client
Existing mother and baby book, or Home Based Maternal Record The client

How it works

1Go to the immunisation room and take a number.
The office then
1. Interviews the parent. A new under-five clinic record is filled in, or the existing record is retrieved and updated.
  15 minsNurse or Midwife on Duty
2The newborn's vital signs are taken.
The office then
1. Takes the newborn's vital signs and records them on the under-five clinic record.
  20 minsNurse or Midwife on Duty
3A sick child is assisted to a doctor.
The office then
1. Refers a sick child to a doctor and defers the immunisation.
  5 minsNurse or Midwife on Duty
2. Determines which vaccines are due, administers them and records them on the immunisation card.
  20 minsNurse or Midwife on Duty
4Receive health education.
The office then
1. Conducts counselling and schedules the next visit.
  20 minsNurse or Midwife on Duty
2. Records the vaccine given in the logbook and on the Target Client List.
  15 minsNurse or Midwife on Duty

Total time 1 hr. & 35 minutes Total fee Free

33 Under Five Clinic and immunisation at your barangay 1 hr. & 35 minutes at the counter Done in one visit 2 documents Free

Draft. Not yet checked against the published charter.

The same childhood immunisation service delivered at a barangay health centre, with children scheduled five at a time.

Before you go

Your time: 1 hr. & 35 minutes, and you leave with it
Trips to the office: One visit
Where to go: Nursing Division
What you pay: Nothing

Office or division: Nursing Division
Who may avail: Pregnant and lactating women, newborns, under-five children, older children, teenagers, adults and senior citizens
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 2 items

Immunisation record or card The client
Member Data Record or PhilHealth ID PhilHealth

How it works

1Bring the child to the out-patient department, accompanied by a parent or guardian.
The office then
1. Schedules children for childcare services five at a time, following the protection protocol issued by the City Health Officer.
  1hr and 35 minutesNurse or Midwife assigned at the barangay

Total time 1 hr. & 35 minutes Total fee Free

37 Nutrition assessment and counselling 50 minutes at the counter 1 hr. in total Free

Draft. Not yet checked against the published charter.

Weight, height and mid-upper arm circumference measurement to assess nutritional status, followed by counselling, provision of services and referral to a physician where treatment is needed.

Before you go

Your time: 50 minutes at the counter, 1 hr. before it is finished
Trips to the office: 5 separate visits
Where to go: Nutrition Section
What you pay: Nothing

Office or division: Nutrition Section
Who may avail: Children, parents, pregnant and postpartum women, and caregivers
Type of transaction: Government to Client (G2C)
Classification: Simple

How it works

1Register in the logbook and say which service you need.
The office then
1. Interviews the client about the services needed.
  5 minsNutrition Officer IV / III / I
2Undergo weight, height and mid-upper arm circumference measurement.
The office then
1. Evaluates the nutritional status of the child or client through the measurements and the interview.
  10 minsNutrition Officer IV / III / I
3Give your details and present your status to the nutrition officer.
The office then
1. Gathers data on the client's past and present status.
  5 minsNutrition Officer IV / III / I
4Undergo counselling.
The office then
1. Conducts counselling with the client, parent, pregnant or postpartum woman or caregiver.
  20 minsNutrition Officer III / I
5Receive the services.
The office then
1. Provides the services.
  10 minsNutrition Officer IV / III / I
2. Records the client.
  5 minsNutrition Officer IV / III / I
3. Refers patients to a physician for treatment.
  5 minsNutrition Officer IV / III / I

Total time 1 hr. Total fee Free

38 Family planning supplies and counselling 24 minutes at the counter 29 minutes in total 1 document P100.00

Draft. Not yet checked against the published charter.

Resupply of pills, condoms and injectables for current users, and counselling for new acceptors of family planning methods. Clients needing a method the office does not carry are referred elsewhere.

Before you go

Your time: 24 minutes at the counter, 29 minutes before it is finished
Trips to the office: 5 separate visits
Where to go: Population Section
What you pay: P100.00

Office or division: Population Section
Who may avail: Women of reproductive age and teenage mothers
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 1 item

Six weeks after pregnancy with menstruation Not applicable

How it works

1Go to the Population Section for resupply of pills, condoms or injectables.
The office then
1. Facilitates the needs of the client.
  5 minsPopulation Program Officer II / Population Program Officer
2. Records the visit on the Target Client List.
  5 minsPopulation Program Officer II / Population Program Officer
2For injectables with a lost card, pay at the City Treasurer's Office and return for a new DMPA card.
The office then
1. Issues a new DMPA card on presentation of the receipt.
  2 minsP100.00Population Officer II / Population Program Officer
3As a new acceptor, undergo family planning counselling.
The office then
1. Fills in the form and gives counselling to the client.
  12 minsPopulation Officer II / Population Program Officer
4Receive the requested commodity.
The office then
1. Dispenses the requested commodity.
  2 minsPopulation Officer II / Population Program Officer
5You are referred to another facility for services not available here.
The office then
1. Prepares and signs a referral form for the client.
  3 minsPopulation Officer II / Population Program Officer

Total time 29 minutes Total fee P100.00

39 Pre-marriage counselling and certificate 1 hr. & 5 minutes at the counter 1 hr. & 15 minutes in total 1 document P100.00

Draft. Not yet checked against the published charter.

The pre-marriage counselling and family planning seminar for couples intending to marry, and the certificate issued afterwards. The same entry covers requests from students and researchers for family planning data.

Before you go

Your time: 1 hr. & 5 minutes at the counter, 1 hr. & 15 minutes before it is finished
Trips to the office: 3 separate visits
Where to go: Population Section
What you pay: P100.00

Office or division: Population Section
Who may avail: Women of reproductive age and teenage mothers
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 1 item

Official receipt City Treasurer's Office

How it works

1Attend the pre-marriage counselling and family planning seminar.
The office then
1. Conducts the pre-marriage counselling and family planning seminar for the would-be couple. A special session is held at the Population Section office, with privacy, for a non-Filipino client.
  45 minsP100.00Population Officer II / Population Program Officer
2Undergo counselling and be introduced to family planning commodities.
The office then
1. Asks the would-be couple whether they are pregnant or have children, and their educational attainment.
  15 minsPopulation Officer II / Population Program Officer
2. Counsels the client and introduces family planning commodities.
  10 minsPopulation Officer II / Population Program Officer
3As a student or researcher, request family planning documents or data.
The office then
1. Responds to students, researchers and other agencies requesting documents or data on family planning, once approved by the Local Chief Executive and the City Health Officer.
  5 minsPopulation Officer II / Population Program Officer

Total time 1 hr. & 15 minutes Total fee P100.00

Tests and screening 9 services

24 Sputum and fecalysis tests for a health card 40 minutes at the counter Done in one visit 4 documents P90.00

Draft. Not yet checked against the published charter.

The sputum and stool examinations a health card requires, from specimen collection instructions through to releasing the result and the card.

Before you go

Your time: 40 minutes, and you leave with it
Trips to the office: 4 separate visits
Where to go: Laboratory Section
What you pay: P90.00

Office or division: Laboratory Section
Who may avail: General public
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 4 items

Official receipt City Treasurer's Office
PhilHealth ID or Member Data Record for Masa, NHTS or LGU-paid members, renewed and not expired PhilHealth
Examination request City Health Office doctor
Specimen The client

How it works

1Enquire at the Laboratory Section.
The office then
1. Receives and assesses the health card and official receipt, and explains how to collect and submit the specimen.
  15 minsP90.00Medical Technologist / Laboratory Aide
2Submit the specimen and the health card.
The office then
1. Receives the specimen and checks it was properly collected, labels it, and explains how to claim the card and the result.
  15 minsMedical Technologist / Laboratory Aide
3Present the official receipt for the health card.
The office then
1. Checks the official receipt and releases the result.
  5 minsMedical Technologist / Laboratory Aide
4Claim the result and the health card.
The office then
1. Releases the result and the health card.
  5 minsMedical Technologist / Laboratory Aide

Total time 40 minutes Total fee P90.00

25 Blood chemistry and other laboratory tests 2 hrs. & 5 minutes at the counter 2 days, 2 hrs. & 5 minutes in total 4 documents From P90.00

Draft. Not yet checked against the published charter.

The laboratory's priced test menu, from a complete blood count to liver and kidney panels. If a requested test is unavailable you are free to use a clinical laboratory of your choice. Results take about two days.

Before you go

Your time: 2 hrs. & 5 minutes at the counter, 2 days, 2 hrs. & 5 minutes before it is finished
Trips to the office: 6 separate visits
Where to go: Laboratory Section
What you pay: Complete blood count P90.00; blood typing P90.00; urinalysis P60.00; fecalysis P60.00; sputum examination P90.00; FBS P130.00; total cholesterol P130.00; HDL cholesterol P220.00; LDL cholesterol P220.00; triglycerides P130.00; BUN P130.00; BUA P130.00; SGOT P220.00; SGPT P220.00

Office or division: Laboratory Section
Who may avail: General public
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 4 items

Official receipt City Treasurer's Office
PhilHealth ID or Member Data Record for Masa, NHTS or LGU-paid members, renewed and not expired PhilHealth
Examination request City Health Office doctor
Specimen The client

How it works

1Enquire about the laboratory services available.
The office then
1. Checks whether the requested examination is available.
  5 minsMedical Technologist III / II, Laboratory Aide / Aide II / Laboratory Technician
2Present the request from the physician.
The office then
1. If the examination is unavailable you may go to a clinical laboratory of your choice. If it is available, staff give instructions and an order slip.
  Complete blood count P90.00; blood typing P90.00; urinalysis P60.00; fecalysis P60.00; sputum examination P90.00; FBS P130.00; total cholesterol P130.00; HDL cholesterol P220.00; LDL cholesterol P220.00; triglycerides P130.00; BUN P130.00; BUA P130.00; SGOT P220.00; SGPT P220.00Medical Technologist III / II, Laboratory Aide / Aide II / Laboratory Technician
3Go to the City Treasurer's Office to pay.
The office then
1. Assesses the documents presented and gives instructions prior to collection.
  30 minsMedical Technologist III / II, Laboratory Aide / Aide II / Laboratory Technician
4Present the official receipt.
The office then
1. Prepares the proper procedure for blood collection.
  30 minsMedical Technologist III / II, Laboratory Aide / Aide II / Laboratory Technician
5Wait at the designated waiting area until your number is called.
The office then
1. Explains the process of the requested laboratory procedure.
  30 minsMedical Technologist III / II, Laboratory Aide / Aide II / Laboratory Technician
6Submit for blood collection or submit your specimen when called.
The office then
1. Extracts the blood sample.
  30 minsMedical Technologist III / II, Laboratory Aide / Aide II / Laboratory Technician
2. Gives instructions on how and when to come back for the result.
  2 daysMedical Technologist III / II, Laboratory Aide / Aide II / Laboratory Technician

Total time 2 days, 2 hrs. & 5 minutes Total fee Complete blood count P90.00; blood typing P90.00; urinalysis P60.00; fecalysis P60.00; sputum examination P90.00; FBS P130.00; total cholesterol P130.00; HDL cholesterol P220.00; LDL cholesterol P220.00; triglycerides P130.00; BUN P130.00; BUA P130.00; SGOT P220.00; SGPT P220.00

26 Submitting a specimen and claiming results 30 minutes at the counter Done in one visit 4 documents Free

Draft. Not yet checked against the published charter.

Releasing laboratory results to a client who presents an official receipt or its equivalent at the laboratory information area.

Before you go

Your time: 30 minutes, and you leave with it
Trips to the office: One visit
Where to go: Laboratory Section
What you pay: Nothing

Office or division: Laboratory Section
Who may avail: General public
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 4 items

Official receipt City Treasurer's Office
PhilHealth ID or Member Data Record for Masa, NHTS or LGU-paid members, renewed and not expired PhilHealth
Examination request City Health Office doctor
Specimen The client

How it works

1Go to the laboratory information area and present the official receipt or its equivalent.
The office then
1. Releases the results and records them in the releasing logbook.
  30 minsMedical Technologist III / II / Laboratory Aide II

Total time 30 minutes Total fee Free

44 X-ray and ultrasound 11 minutes at the counter 22 minutes in total 3 documents From P120.00

Draft. Not yet checked against the published charter.

Radiology at the City Health Office X-Ray Unit, on a doctor's examination request. PhilHealth members present their number instead of paying.

Before you go

Your time: 11 minutes at the counter, 22 minutes before it is finished
Trips to the office: 4 separate visits
Where to go: X-Ray Unit
What you pay: X-ray P120.00; ultrasound P900.00

Office or division: X-Ray Unit
Who may avail: General public
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 3 items

Official receipt City Treasurer's Office
PhilHealth ID or Member Data Record for Masa, NHTS or LGU-paid members, renewed and not expired PhilHealth
Examination request City Health Office doctor

How it works

1Go to the X-Ray Unit and present the examination request.
The office then
1. Receives the accomplished request.
  2 minsRadiologic Technologist / Clerk
2Pay the fee, or present your PhilHealth number instead.
The office then
1. Gives the payment slip and instructs the client to pay, or receives and records the PhilHealth number.
  4 minsX-ray P120.00; ultrasound P900.00Radiologic Technologist / City Treasurer's Office
3Present proof of payment and go to the radiology room on the scheduled date.
The office then
1. Gives verbal instructions for preparation prior to the procedure.
  3 minsRadiologic Technologist / Radiologic Technician / Sonologist
4Return on the scheduled date for the release of the result.
The office then
1. Registers the patient's name and prepares for the X-ray or ultrasound procedure.
  2 minsRadiologic Technologist
2. Advises the client when to return for the result.
  11 minsRadiologic Technician

Total time 22 minutes Total fee X-ray P120.00; ultrasound P900.00

40 Check-up for a sexually transmitted infection 1 hr. & 32 minutes at the counter 2 hrs. & 12 minutes in total P150.00

Draft. Not yet checked against the published charter.

Examination and laboratory testing for sexually transmitted infections at the Social Hygiene Clinic, with pre-counselling, gram staining and microscopy, referral to a physician for treatment, and counselling afterwards.

Before you go

Your time: 1 hr. & 32 minutes at the counter, 2 hrs. & 12 minutes before it is finished
Trips to the office: 7 separate visits
Where to go: Social Hygiene Clinic
What you pay: P150.00

Office or division: Social Hygiene Clinic
Who may avail: Registered sex workers, freelance sex workers, men who have sex with men, clients of sex workers, and others including housewives, husbands, single men and women, live-in partners, pregnant women and other professions
Type of transaction: Government to Client (G2C)
Classification: Simple

How it works

1Register in the logbook and say what service you need.
The office then
1. Registers the client or patient for admission.
  15 minsSTI Coordinator / Nurse Attendant I / Laboratory Aide II
2Undergo pre-counselling.
The office then
1. Conducts the pre-counselling.
  20 minsSTI Coordinator / Nurse Attendant I / Laboratory Aide II
3Go to the City Treasurer's Office to pay.
The office then
1. Gives the client the order of payment.
  2 minsP150.00STI Coordinator / Nurse Attendant I / Laboratory Aide II
4Undergo collection and examination of the specimen.
The office then
1. Collects and examines the specimen.
  10 minsSTI Coordinator / Nurse Attendant I / Laboratory Aide II
2. Carries out the gram staining.
  10 minsSTI Coordinator / Nurse Attendant I / Laboratory Aide II
3. Carries out the microscopic examination.
  30 minsSTI Coordinator / Nurse Attendant I / Laboratory Aide II
5Collect the results.
The office then
1. Releases the results.
  10 minsSTI Coordinator / Nurse Attendant I / Laboratory Aide II
6Go to the physician for treatment.
The office then
1. Refers the client to a physician for treatment.
  15 minsCHO Physicians
7Undergo counselling.
The office then
1. Conducts the counselling.
  20 minsSTI Coordinator / Nurse Attendant I / Laboratory Aide II

Total time 2 hrs. & 12 minutes Total fee P150.00

41 Getting a PAP smear 7 minutes at the counter Done in one visit P170.00

Draft. Not yet checked against the published charter.

Cervical screening for sexually active women at the Social Hygiene Clinic.

Before you go

Your time: 7 minutes, and you leave with it
Trips to the office: 3 separate visits
Where to go: Social Hygiene Clinic
What you pay: P170.00

Office or division: Social Hygiene Clinic
Who may avail: Sexually active women
Type of transaction: Government to Client (G2C)
Classification: Simple

How it works

1Register in the logbook.
The office then
1. Assists the client to register in the logbook.
  5 minsSTI Coordinator / Nurse Attendant I / Laboratory Aide II
2Go to the City Treasurer's Office to pay.
The office then
1. Gives the charge slip for payment.
  2 minsP170.00STI Coordinator / Nurse Attendant I / Laboratory Aide II
3Undergo the collection of the specimen.
The office then
1. Collects the specimen and processes it.
  STI Coordinator / Nurse Attendant I / Laboratory Aide II

Total time 7 minutes Total fee P170.00

42 Free HIV, RPR and Hepatitis B screening Time not stated Free

Draft. Not yet checked against the published charter.

Free screening and counselling for HIV, syphilis and Hepatitis B, offered to all pregnant women and to anyone at risk. A reactive result is taken to the HIV and AIDS Core Team at Bicol Regional Training and Teaching Hospital for baseline testing.

Before you go

Your time: The charter does not state a processing time for this service
Trips to the office: 2 separate visits
Where to go: Social Hygiene Clinic
What you pay: Nothing

Office or division: Social Hygiene Clinic
Who may avail: Pregnant women and clients at risk or with risky behaviour
Type of transaction: Government to Client (G2C)
Classification: Simple

How it works

1Attend the Social Hygiene Clinic for screening.
The office then
1. Conducts the HIV, RPR and Hepatitis B screening tests.
  STI Coordinator / Medical Technologist
2A reactive result is taken forward for baseline testing.
The office then
1. Brings a reactive patient to the HIV and AIDS Core Team at Bicol Regional Training and Teaching Hospital for baseline testing and check-up.
  STI Coordinator

Total time None Total fee Free

43 TB testing and treatment 47 minutes at the counter 1 hr. & 27 minutes in total P50.00

Draft. Not yet checked against the published charter.

The DOTS pathway for anyone with a cough of two weeks or more: sputum examination, chest X-ray review, registration for treatment, and the National TB Programme drug regimen with scheduled follow-up.

Before you go

Your time: 47 minutes at the counter, 1 hr. & 27 minutes before it is finished
Trips to the office: 4 separate visits
Where to go: PPMD TB DOTS Services
What you pay: P50.00

Office or division: PPMD TB DOTS Services
Who may avail: Presumptive TB clients, with a cough of two weeks or more
Type of transaction: Government to Client (G2C)
Classification: Simple

How it works

1Go to the PPMD unit for registration and consultation.
The office then
1. Profiles the client and takes a history for the baseline record.
  10 minsNurse III / City Health Physicians
2. Refers the client to a doctor for medical consultation.
  15 minsNurse III / Nurse Designate / Medical Technologist II
3. Admits the client and provides National TB Programme drugs for the treatment regimen.
  5 minsNurse III / Nurse Designate
4. Gives the scheduled date of sputum collection and health education on the treatment plan and nutrition.
  5 minsNurse III / Nurse Designate
2Present your chest X-ray result.
The office then
1. Evaluates the patient's X-ray result.
  5 minsCity Health Physicians / Nurse III
3You are prescribed medicines or given health education.
The office then
1. Prescribes medicines or gives health education as needed.
  30 minsNurse III
2. Instructs the client when to return for a follow-up check-up.
  10 minsNurse III
4Go to the City Treasurer's Office to pay for the medical certificate.
The office then
1. Requests the client to pay at the City Treasurer's Office.
  2 minsP50.00City Treasurer's Office
2. Signs the medical certificate.
  5 minutesCity Health Officer

Total time 1 hr. & 27 minutes Total fee P50.00

22 Getting an RT-PCR or antigen test 30 minutes at the counter 45 minutes in total 1 document Free

Draft. Not yet checked against the published charter.

COVID-19 testing at the triage area, for close contacts, symptomatic and asymptomatic patients, frontline health workers and travellers. Antigen results come back the same day; RT-PCR specimens go to the regional laboratory.

Before you go

Your time: 30 minutes at the counter, 45 minutes before it is finished
Trips to the office: 3 separate visits
Where to go: Health Program Management Division
What you pay: Nothing

Office or division: Health Program Management Division
Who may avail: Close contacts, symptomatic and asymptomatic patients, frontline health care workers and travellers
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 1 item

Request letter received and signed by the City Health Officer City Health Office

How it works

1Go to the triage area.
The office then
1. Profiles patients for RT-PCR and antigen testing.
  5 minsNurse on Duty
2Wait to be called.
The office then
1. Swabs the patient for antigen testing.
  5 minsMedical Technologist on Duty
2. Collects and examines the specimen.
  5 minsMedical Technologist on Duty
3. Transports RT-PCR specimens to the Bicol Regional Diagnostic and Reference Laboratory.
  5 minsMedical Technologist on Duty and Driver
4. Checks the antigen specimen for the result.
  5 minsMedical Technologist on Duty
3Wait for the result.
The office then
1. Releases the results. Antigen results take about 20 minutes; RT-PCR results take 24 to 48 hours.
  20 minsMedical Technologist / Nurse on Duty

Total time 45 minutes Total fee Free

Asking the office 4 services

4 Requesting a medical team, a mission or a speaker 5 days & 8 minutes at the counter Done in one visit 1 document Free

Draft. Not yet checked against the published charter.

How a barangay, office or organisation asks the City Health Office for a medical or dental mission, a medical team, or a speaker. The request letter is addressed to the City Mayor through the City Health Officer at least a month before the activity.

Before you go

Your time: 5 days & 8 minutes, and you leave with it
Trips to the office: 4 separate visits
Where to go: Administrative Division
What you pay: Nothing

Office or division: Administrative Division
Who may avail: Government agencies, non-government agencies, public and private offices, organisations and barangays
Type of transaction: Government to Client (G2C), Government to Government (G2G)
Classification: Simple

What to bring 1 item

Letter of request addressed to the City Mayor and coursed through the City Health Officer, at least one month before the activity The requesting party

How it works

1Coordinate with the City Health Office.
The office then
1. Instructs you to write a request letter to the City Mayor coursed through the City Health Officer.
  5 minsSupervising Administrative Officer
2Deliver the letter to the City Mayor's Office.
The office then
1. Receives the advance copy of the letter.
  1 minAdministrative Aide I
3Return to the City Health Office with an advance copy of the letter.
The office then
1. Temporarily calendars the request while waiting for approval from the City Mayor's Office.
  2 minsSupervising Administrative Officer
4Follow up your request.
The office then
1. Advises you to follow up on the request.
  5 working daysSupervising Administrative Officer

Total time 5 days & 8 minutes Total fee Free

20 Requesting a medical team for an activity 3 days & 6 minutes at the counter 3 days & 8 minutes in total 3 documents Free

Draft. Not yet checked against the published charter.

A medical team for an event or activity, requested by letter to the City Mayor through the City Health Officer at least a month beforehand.

Before you go

Your time: 3 days & 6 minutes at the counter, 3 days & 8 minutes before it is finished
Trips to the office: 3 separate visits
Where to go: Health Program Management Division
What you pay: Nothing

Office or division: Health Program Management Division
Who may avail: All
Type of transaction: Government to Client (G2C), Government to Government (G2G)
Classification: Simple

What to bring 3 items

Letter of request addressed to the City Mayor and coursed through the City Health Officer, at least one month before the activity The requesting party
Referral form CSWDO
Letter signed by the City Health Officer and the City Mayor City Health Office and City Mayor's Office

How it works

1Coordinate with the City Health Office.
The office then
1. Instructs you to write a request letter to the City Mayor coursed through the City Health Officer.
  5 minsPopulation Program Officer I
2Deliver the letter to the City Mayor's Office.
The office then
1. Receives the advance copy of the letter.
  1 minPopulation Program Officer I
2. Receives, reviews and documents the request.
  2 minsPopulation Program Officer I
3Follow up your request.
The office then
1. Advises you to follow up on the request.
  3 daysPopulation Program Officer I

Total time 3 days & 8 minutes Total fee Free

19 Requesting the use of an ambulance 3 days & 14 minutes at the counter Done in one visit 3 documents Free

Draft. Not yet checked against the published charter.

An ambulance for transporting a patient, arranged through the Health Emergency Management Service. The request needs a note of approval from the City Mayor's Office.

Before you go

Your time: 3 days & 14 minutes, and you leave with it
Trips to the office: 4 separate visits
Where to go: Health Program Management Division
What you pay: Nothing

Office or division: Health Program Management Division
Who may avail: Pregnant women, newborns, under-five children, older children, teenagers, adults and senior citizens
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 3 items

For a mentally ill patient, relatives must provide escorts during transport Public Safety Office or barangay tanod
Referral form CSWDO
Letter request signed by the City Health Officer City Health Office

How it works

1Coordinate with the City Health Office.
The office then
1. Instructs you to secure a note of approval from the City Mayor's Office.
  2 minsPopulation Program Officer I
2Go to the City Mayor's Office to seek approval and a note.
The office then
1. Interviews the client and schedules the transport.
  10 minsPopulation Program Officer I
3Return to the City Health Office with an advance copy of the letter.
The office then
1. Temporarily calendars the request while waiting for approval from the City Mayor's Office.
  2 minsPopulation Program Officer I
4Follow up your request.
The office then
1. Advises you to follow up on the request.
  3 working daysPopulation Program Officer I

Total time 3 days & 14 minutes Total fee Free

21 Requesting an ambulance to transfer a patient 3 days & 18 minutes at the counter Done in one visit 2 documents Free

Draft. Not yet checked against the published charter.

An ambulance to transfer a patient between facilities. A trip ticket is released on approval, and a sworn statement with a release of liability waiver is signed before the ambulance is provided.

Before you go

Your time: 3 days & 18 minutes, and you leave with it
Trips to the office: 7 separate visits
Where to go: Health Program Management Division
What you pay: Nothing

Office or division: Health Program Management Division
Who may avail: Pregnant women, newborns, under-five children, older children, teenagers, adults and senior citizens
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 2 items

Referral form CSWDO
Letter signed by the City Health Officer and the City Mayor City Health Office and City Mayor's Office

How it works

1Request the transfer of confinement.
The office then
1. Interviews you and asks for the ambulance letter request.
  5 minsNurse on Duty
2Wait at the designated waiting area.
The office then
1. Waits for the Administrative Office or Senior House Officer to approve and release the trip ticket.
  2 minsAdministrative Officer
3For a request outside Legazpi City, follow up with HEMS staff.
The office then
1. Waits for approval of the travel order and release of the trip ticket.
  3 daysAdministrative Officer / HEMS staff
4You are informed whether the request is approved.
The office then
1. Approves or disapproves the validity of the verbal or personal request.
  3 minsAdministrative Officer / HEMS staff
5Sign the sworn statement and release of liability waiver with a witness.
The office then
1. Explains the sworn statement and waiver for ambulance use, and has it signed.
  3 minsAdministrative Officer / HEMS staff
6You are given instructions on when the patient will be picked up.
The office then
1. Provides the ambulance. HEMS assistance is arranged case by case.
  5 minsAdministrative Officer / HEMS staff
7You are informed that the driver is ready to pick up the patient.
The office then
1. Picks up the patient.
  Driver

Total time 3 days & 18 minutes Total fee Free

Office personnel 14

Named in the Citizen's Charter. Any of the staff for a division may serve you, which is why the steps above name the division rather than an individual.

Dr. Fulbert Alec R. Gillego City Health Officer

See all 13 staff across 11 divisions

Administrative Division 1

Fatima F. Intia Contact person

Dental Division 1

Dr. Maylen A. Andes Contact person

Environmental Sanitation Section 1

Jacquenette Ann V. Calamucha Contact person

Health Program Management Division 3

Maricel S. Banzuela Contact person
Ma. Rosario R. Balonzo Contact person
Ronald Joy Miña Contact person

Laboratory Section and X-Ray Unit 1

Guadalyn D. Nuyda Contact person

Medical Division 1

Dr. Adelsa R. Tee Contact person

Nursing Division 1

Sheila L. Estipona Contact person

Nutrition Section 1

Mercy A. Morante Contact person

Population Section 1

Amylene B. Santillan Contact person

Social Hygiene Clinic 1

Portia O. Rogando Contact person

PPMD TB DOTS Services 1

Ma. Cristina P. De Leon Contact person

This charter names a contact person per division at the foot of each service rather than publishing a staff roster. The people listed here are those contacts, not a complete list of who works at the office. Their mobile numbers appear in the feedback mechanism. Steps name positions - Administrative Aide I, Sanitary Inspector III, Nurse or Midwife on Duty - because that is what the charter's Person Responsible column records. This is the 2023 edition. Every other office hub on this site carries a 2026 First Edition charter; no 2026 edition of the City Health Office charter has been published, so fees, times and named contacts here are three years older than the rest of the site.

Feedback and complaints

Fill in a feedback form at the office, or call the division contact directly. Each division publishes its own number alongside the City Health Officer's.

The office asks short questions, considers the client's experience, acts on what it hears and shares the feedback with the whole office. Complaints are filed on Form 3 from the Public Assistance and Complaint Desk, dropped in the PACD box, and answered by getting the facts, offering a solution and, where warranted, disciplining the employee concerned.