CAssO City Assessor | Citizen's Charter

Office

City Assessor's Office

Location

Legazpi City Hall, Albay

Hours

8:00 AM - 5:00 PM (Mon-Fri)

Contact / Hotline

742-6882 / 0966-812-0533

City Assessor's Office (CAssO)

Citizen's Charter, 2026 First Edition. Read the source document

Ownership and boundaries 3 services

1 Transferring real property to a new owner 15 minutes at the counter 2 hrs. & 48 minutes in total 9 documents 100

Draft. Not yet checked against the published charter.

Moving a property's tax declaration into the new owner's name after a sale, an inheritance settlement or a donation. The office issues a new tax declaration and cancels the old one.

Before you go

Your time: 15 minutes at the counter, 2 hrs. & 48 minutes before it is finished
Trips to the office: 3 separate visits
Where to go: Evaluation / Appraisal / Tax Mapping / Records
What you pay: 100

Office or division: Evaluation / Appraisal / Tax Mapping / Records
Who may avail: Real property owners within the City Government of Legazpi
Type of transaction: Government to Client (G2C)
Classification: Complex

What to bring 9 items

Letter request, or a duly accomplished request form City Assessor's Office
Certified true copy of the Transfer Certificate of Title (TCT), 2 copies Registry of Deeds
Original duplicate copy of the Deed of Conveyance (Deed of Sale; Deed of Extra Judicial Settlement of Estate with Publication; Deed of Donation), 2 copies Bureau of Internal Revenue
Photocopy of the Certificate Authorizing Registration (CAR), 2 copies Bureau of Internal Revenue
Original owner's copy or certified true copy of the tax declaration City Assessor's Office
Photocopy of the tax clearance for the current year, 1 copy City Treasurer's Office
Photocopy of the official receipt for the transfer tax and processing fee (1 copy), and photocopies of the receipt of registration (2 copies) with the original for authentication City Treasurer's Office and Registry of Deeds
If a representative is transacting: photocopy of the representative's valid ID, 1 copy Client
If a representative is transacting: Special Power of Attorney (SPA) or authorization letter Client

How it works

1Submit the request form together with the requirements.
The office then
1. Checks the requirements for completeness and forwards them to the City Assessor.
  5 minutesFrontline Officers
2Pay the fee.
The office then
1. Approves the request.
  5 minutes100City Assessor
2. Evaluates the requirements and prepares the Field Appraisal and Assessment Sheet (FAAS).
  1 hourEvaluation and Appraisal Division
3. Reviews and signs the FAAS.
  5 minutesAssistant City Assessor
4. Approves the FAAS.
  5 minutesCity Assessor
5. Assigns the Property Index Number and records the FAAS in the Tax Mapping Roll.
  20 minutesTax Mapping Division
6. Encodes the record in ETRACS and prints the new tax declaration.
  30 minutesRecords Division
7. Signs the new tax declaration.
  10 minutesAssistant City Assessor
8. Cancels the previous tax declaration at the Records Division.
  20 minutesRecords Division
3Claim the new tax declaration.
The office then
1. Approves and signs the tax declaration.
  5 minutesCity Assessor
2. Segregates the documents and releases the tax declaration.
  3 minutesFrontline Officers

Total time 2 hrs. & 48 minutes Total fee 100

3 Splitting, merging or subdividing a lot 15 minutes at the counter 1 day & 2 hrs. in total 6 documents 100

Draft. Not yet checked against the published charter.

Segregation, consolidation or subdivision of a titled property, so each resulting lot gets its own tax declaration.

Before you go

Your time: 15 minutes at the counter, 1 day & 2 hrs. before it is finished
Trips to the office: 3 separate visits
Where to go: City Assessor's Office
What you pay: 100

Office or division: City Assessor's Office
Who may avail: Real property owners within the City Government of Legazpi
Type of transaction: Government to Client (G2C)
Classification: Complex

What to bring 6 items

Letter request, or a duly accomplished request form City Assessor's Office
Certified true copy of the Transfer Certificate of Title (TCT), 1 copy Registry of Deeds
Copy of the simple subdivision approval certificate, or a resolution from the Sangguniang Panlungsod, 1 copy City Planning and Development Office, or the Sangguniang Panlungsod
Blueprint of the approved subdivision plan, 1 copy City Planning and Development Office
Photocopy of the official receipt for the processing fee, and an updated tax clearance, 1 copy City Treasurer's Office
Original owner's copy or certified true copy of the tax declaration, 1 copy City Assessor's Office

How it works

1Submit the request form together with the requirements.
The office then
1. Checks the requirements for completeness and forwards them to the City Assessor.
  5 minutesFrontline Officers
2Pay the fee.
The office then
1. Approves the request.
  5 minutes100City Assessor
2. Evaluates the requirements and prepares the Field Appraisal and Assessment Sheet (FAAS).
  1 day (depends upon the number of segregations)Evaluation and Appraisal Division
3. Signs the FAAS.
  20 minutesAssistant City Assessor
4. Approves the FAAS.
  City Assessor
5. Assigns the Property Index Number and records the FAAS in the Tax Mapping Roll.
  20 mins/FAAS (depends upon the number of segregated lots)Tax Mapping Division
6. Encodes the FAAS and prints the new tax declaration.
  20 mins/FAASRecords Division
7. Signs the new tax declaration.
  20 minutesAssistant City Assessor
8. Cancels the previous tax declaration at the Records Division.
  20 minutesRecords Division
9. Approves and signs the tax declaration.
  5 minutesCity Assessor
3Claim the new tax declaration.
The office then
1. Segregates the documents and releases the tax declaration.
  5 minutesFrontline Officers

Total time 1 day & 2 hrs. Total fee 100

7 Seeing where a lot sits on the tax map 15 minutes at the counter Done in one visit 2 documents Free

Draft. Not yet checked against the published charter.

The office locates a lot on the city tax map and shows it on screen, so an owner can see the boundaries and position of the property on record.

Before you go

Your time: 15 minutes, and you leave with it
Trips to the office: 2 separate visits
Where to go: City Assessor's Office
What you pay: Nothing

Office or division: City Assessor's Office
Who may avail: Real property owners
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 2 items

Letter request, or a duly accomplished request form City Assessor's Office
ID and authorization letter, if not the owner Client

How it works

1Submit the request form together with the requirements.
The office then
1. Receives the request, clarifies any queries, and forwards the request to the tax map officer in charge.
  5 minutesFrontline Officers
2View the lot location.
The office then
1. Verifies the request, locates the subject lot on the tax map, and shows the map on the TV screen for the client's viewing.
  10 minutesTax Mapping Division

Total time 15 minutes Total fee Free

Declaring and assessing property 3 services

2 Declaring a newly built house, building or machine 18 minutes at the counter 10 hrs. & 33 minutes in total 5 documents 100

Draft. Not yet checked against the published charter.

Newly constructed buildings and other structures, and newly installed machinery, have to be declared for taxation. The office inspects the property and issues the tax declaration.

Before you go

Your time: 18 minutes at the counter, 10 hrs. & 33 minutes before it is finished
Trips to the office: 4 separate visits
Where to go: Evaluation / Appraisal / Tax Mapping / Records
What you pay: 100

Office or division: Evaluation / Appraisal / Tax Mapping / Records
Who may avail: Real property owners within the City Government of Legazpi
Type of transaction: Government to Client (G2C)
Classification: Complex

What to bring 5 items

Letter request, or a duly accomplished request form City Assessor's Office
Certified true copy of the Transfer Certificate of Title (TCT), 1 copy Registry of Deeds
Copy of the approved building permit, certificate of completion or occupancy permit, 1 copy City Engineer's Office
Blueprint of the approved plan, 1 copy City Engineer's Office
Photocopy of the official receipt for the transfer tax and processing fee, 1 copy City Treasurer's Office

How it works

1Submit the request form together with the requirements.
The office then
1. Checks the requirements for completeness and forwards them to the City Assessor.
  5 minutesFrontline Officers
2Pay the fee.
The office then
1. Approves the request.
  5 minutes100City Assessor
2. Verifies the requirements and calendars the date of inspection.
  30 minutesEvaluation and Appraisal Division
3Confirm the schedule of inspection.
The office then
1. Informs the client of the schedule of inspection.
  5 minutesFrontline Officers
2. Conducts the inspection and prepares the assessment report and the Field Appraisal and Assessment Sheet (FAAS).
  8 hoursEvaluation and Appraisal Division
3. Recommends approval of the FAAS.
  10 minutesAssessment Clerk II
4. Approves the FAAS.
  10 minutesAssistant City Assessor
5. Assigns the Property Index Number and records the FAAS in the Tax Mapping Roll.
  30 minutesTax Mapping Division
6. Encodes the record in ETRACS and prints the tax declaration.
  30 minutesRecords Division
7. Signs the tax declaration.
  20 minutesAssistant City Assessor
8. Approves the tax declaration.
  5 minutesCity Assessor
4Claim the new tax declaration.
The office then
1. Segregates the documents and releases the tax declaration.
  3 minutesFrontline Officers

Total time 10 hrs. & 33 minutes Total fee 100

10 Having a building re-assessed 15 minutes at the counter 1 day, 1 hr. & 16 minutes in total 2 documents Free

Draft. Not yet checked against the published charter.

A fresh assessment of an already declared building, for example after a renovation, an extension or damage. The office inspects the property and issues a new tax declaration.

Before you go

Your time: 15 minutes at the counter, 1 day, 1 hr. & 16 minutes before it is finished
Trips to the office: 3 separate visits
Where to go: City Assessor's Office
What you pay: Nothing

Office or division: City Assessor's Office
Who may avail: Real property owners
Type of transaction: Frontline Service
Classification: Simple

What to bring 2 items

Letter request, or a duly accomplished request form City Assessor's Office
Photocopy of the latest tax clearance, 1 copy City Treasurer's Office

How it works

1Submit the request form together with the requirements.
The office then
1. Receives the request, checks it for completeness, and refers it to the City Assessor.
  5 minutesFrontline Officers
2. Approves the request.
  City Assessor
3. Checks the requirements and calendars the date of inspection.
  Evaluation and Appraisal Division
2Confirm the schedule of inspection.
The office then
1. Informs the client of the schedule of inspection.
  5 minutesFrontline Officers
2. Conducts the inspection and prepares the assessment report and the Field Appraisal and Assessment Sheet (FAAS).
  1 dayEvaluation and Appraisal Division
3. Signs the FAAS.
  3 minutesAssistant City Assessor
4. Approves the FAAS.
  3 minutesCity Assessor
5. Assigns the new tax declaration number and records the FAAS in the Tax Mapping Roll.
  20 minutesTax Mapping Division
6. Encodes the FAAS and prints the tax declaration.
  20 minutesRecords Division
7. Signs the tax declaration.
  10 minutesAssistant City Assessor
8. Approves the tax declaration.
  5 minutesCity Assessor
3Claim the new tax declaration.
The office then
1. Segregates the documents and releases the tax declaration.
  5 minutesFrontline Officers

Total time 1 day, 1 hr. & 16 minutes Total fee Free

9 Re-classifying a property 8 minutes at the counter 2 hrs. & 16 minutes in total 3 documents Free

Draft. Not yet checked against the published charter.

Changing the classification a property is assessed under, for example from agricultural to residential, once the City Planning and Development Office has certified the change.

Before you go

Your time: 8 minutes at the counter, 2 hrs. & 16 minutes before it is finished
Trips to the office: 2 separate visits
Where to go: City Assessor's Office
What you pay: Nothing

Office or division: City Assessor's Office
Who may avail: Real property owners
Type of transaction: Frontline Service
Classification: Simple

What to bring 3 items

Letter request, or a duly accomplished request form City Assessor's Office
Copy of the certification from the City Planning and Development Office, 1 copy City Planning and Development Office
Photocopy of the latest tax clearance, 1 copy City Treasurer's Office

How it works

1Submit the request form together with the requirements.
The office then
1. Receives the request, checks it for completeness, and refers it to the City Assessor.
  5 minutesFrontline Officers
2. Approves the request.
  5 minutesCity Assessor
3. Evaluates the requirements and prepares the Field Appraisal and Assessment Sheet (FAAS).
  1 hourEvaluation and Appraisal Division
4. Signs the FAAS.
  5 minutesAssistant City Assessor
5. Assigns the new tax declaration number and records the FAAS in the Tax Mapping Roll.
  20 minutesTax Mapping Division
6. Encodes the FAAS and prints the new tax declaration.
  15 minutesRecords Division
7. Signs the new tax declaration.
  10 minutesAssistant City Assessor
8. Cancels the previous tax declaration.
  10 minutesRecords Division
9. Approves and signs the tax declaration.
  3 minutesCity Assessor
2Claim the new tax declaration.
The office then
1. Segregates the documents and releases the tax declaration.
  3 minutesFrontline Officers

Total time 2 hrs. & 16 minutes Total fee Free

Copies and certifications 3 services

4 Getting a certified true copy of a tax declaration 18 minutes at the counter 31 minutes in total 3 documents 50

Draft. Not yet checked against the published charter.

A certified copy of an existing tax declaration, printed from the office's records and certified by the City Assessor.

Before you go

Your time: 18 minutes at the counter, 31 minutes before it is finished
Trips to the office: 3 separate visits
Where to go: City Assessor's Office
What you pay: 50

Office or division: City Assessor's Office
Who may avail: Real property owners within the City of Legazpi
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 3 items

Letter request, or a duly accomplished request form City Assessor's Office
Photocopy of an ID and the SPA or authorization of the requesting party, if not the owner, 1 copy Client
Official receipt City Treasurer's Office

How it works

1Submit the request form together with the requirements.
The office then
1. Checks the requirements for completeness and verifies the record of the tax declaration in the system.
  5 minutesFrontline Officers
2Pay the fee.
The office then
1. Prints out the tax declaration.
  10 minutes50Records Division
2. Affixes initials to the tax declaration.
  3 minutesAssistant City Assessor
3. Verifies the print-out against the record.
  5 minutesRecords Division
4. Certifies the copy of the tax declaration.
  5 minutesCity Assessor
3Claim the tax declaration.
The office then
1. Releases the tax declaration.
  3 minutesFrontline Officers

Total time 31 minutes Total fee 50

5 Getting a landholding, no improvement or no property certification 18 minutes at the counter 30 minutes in total 2 documents 50

Draft. Not yet checked against the published charter.

A certification stating what property a person holds in the city, that a lot carries no improvement, or that a person owns no property at all. Commonly asked for by banks, courts, schools and scholarship programmes.

Before you go

Your time: 18 minutes at the counter, 30 minutes before it is finished
Trips to the office: 3 separate visits
Where to go: City Assessor's Office
What you pay: 50

Office or division: City Assessor's Office
Who may avail: Real property owners within the City Government of Legazpi
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 2 items

Letter request, or a duly accomplished request form City Assessor's Office
Official receipt City Treasurer's Office

How it works

1Submit the request form together with the requirements.
The office then
1. Receives the request and verifies the record in the system.
  5 minutesFrontline Officers
2Pay the fee.
The office then
1. Prepares the certification.
  10 minutes50Records Division
2. Affixes initials.
  2 minutesAssistant City Assessor
3. Verifies against the record.
  5 minutesRecords Division
4. Signs the certification.
  5 minutesCity Assessor
3Claim the certification.
The office then
1. Releases the certification.
  3 minutesFrontline Officers

Total time 30 minutes Total fee 50

6 Tracing the history of a property record 28 minutes at the counter 1 hr. & 41 minutes in total 3 documents 50

Draft. Not yet checked against the published charter.

Research into the earlier tax declarations behind a property, to establish how a record changed hands over time. A certification of the research output can be issued on request.

Before you go

Your time: 28 minutes at the counter, 1 hr. & 41 minutes before it is finished
Trips to the office: 3 separate visits
Where to go: City Assessor's Office
What you pay: 50

Office or division: City Assessor's Office
Who may avail: Real property owners
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 3 items

Letter request, or a duly accomplished request form City Assessor's Office
ID and authorization letter, if not the owner Client
Official receipt City Treasurer's Office

How it works

1Submit the request together with the requirements.
The office then
1. Receives the request and verifies the record in the system.
  5 minutesFrontline Officers
2. Approves the request.
  5 minutesCity Assessor
3. Researches the record.
  1 hourResearcher / Records Division
4. Discusses the research output with the client.
  5 minutesFrontline Officers
2Pay, if a certification is requested.
The office then
1. Prepares the certification.
  20 minutes50Records Division
2. Signs the certification.
  3 minutesCity Assessor
3Claim the certification.
The office then
1. Releases the certification.
  3 minutesFrontline Officers

Total time 1 hr. & 41 minutes Total fee 50

Loans, claims and corrections 3 services

8 Annotating a mortgage or claim on a tax declaration 23 minutes at the counter 58 minutes in total 4 documents 50.00

Draft. Not yet checked against the published charter.

Recording a mortgage agreement, notice of levy, tax lien, affidavit of adverse claim, notice of lis pendens or last will and testament on the property's tax declaration, and issuing a certified true copy showing the annotation.

Before you go

Your time: 23 minutes at the counter, 58 minutes before it is finished
Trips to the office: 3 separate visits
Where to go: City Assessor's Office
What you pay: 50.00

Office or division: City Assessor's Office
Who may avail: Real property owners
Type of transaction: Frontline Service
Classification: Simple

What to bring 4 items

Letter request, or a duly accomplished request form City Assessor's Office
Photocopy of an ID, with the SPA or authorization if not the owner, 1 copy Client
The document to be annotated: mortgage agreement; notice of levy and tax lien; affidavit of adverse claim; notice of lis pendens; last will and testament Bank, lending institution, court or claimant
Official receipt for the processing fee City Treasurer's Office

How it works

1Submit the request form together with the requirements.
The office then
1. Receives the request, clarifies any queries, and forwards the request to the tax map officer in charge.
  5 minutesFrontline Officers
2. Approves the request.
  5 minutesCity Assessor
2Pay for the certified true copy.
The office then
1. Annotates the tax declaration.
  15 minutes50.00Evaluation and Appraisal Division
2. Enters the annotation in ETRACS and prints the annotated tax declaration.
  20 minutesRecords Division
3. Affixes initials to the tax declaration.
  5 minutesAssistant City Assessor
4. Signs the certified true copy of the annotated tax declaration.
  5 minutesCity Assessor
3Claim the annotated tax declaration.
The office then
1. Releases the document.
  3 minutesFrontline Officers

Total time 58 minutes Total fee 50.00

12 Removing a mortgage annotation once a loan is paid 13 minutes at the counter 48 minutes in total 3 documents Free

Draft. Not yet checked against the published charter.

Cancelling an annotation on a tax declaration after the mortgage has been released, and issuing a clean tax declaration.

Before you go

Your time: 13 minutes at the counter, 48 minutes before it is finished
Trips to the office: 3 separate visits
Where to go: City Assessor's Office
What you pay: Nothing

Office or division: City Assessor's Office
Who may avail: Real property owners
Type of transaction: Frontline Service
Classification: Simple

What to bring 3 items

Letter request, or a duly accomplished request form City Assessor's Office
Original copy of the release of mortgage certification, 1 copy Bank or lending institution
Cancellation of annotation receipt City Treasurer's Office

How it works

1Submit the request form together with the requirements.
The office then
1. Receives the request, checks it for completeness, and refers it to the City Assessor.
  5 minutesFrontline Officers
2Pay the fee.
The office then
1. Approves the request.
  5 minutesCity Assessor
2. Cancels the annotation.
  10 minutesEvaluation and Appraisal Division
3. Encodes the cancellation in ETRACS and prints the tax declaration.
  20 minutesRecords Division
4. Affixes initials to the tax declaration.
  2 minutesAssistant City Assessor
5. Approves the tax declaration.
  3 minutesCity Assessor
3Claim the tax declaration.
The office then
1. Segregates the documents and releases the tax declaration.
  3 minutesFrontline Officers

Total time 48 minutes Total fee Free

11 Correcting an error on a tax declaration 8 minutes at the counter 2 hrs. & 16 minutes in total 2 documents Free

Draft. Not yet checked against the published charter.

Fixing a wrong area, declarant's name, lot number or other entry on a tax declaration, and issuing a corrected one.

Before you go

Your time: 8 minutes at the counter, 2 hrs. & 16 minutes before it is finished
Trips to the office: 2 separate visits
Where to go: City Assessor's Office
What you pay: Nothing

Office or division: City Assessor's Office
Who may avail: Real property owners
Type of transaction: Frontline Service
Classification: Simple

What to bring 2 items

Letter request, or a duly accomplished request form City Assessor's Office
Photocopy of the latest tax clearance, 1 copy City Treasurer's Office

How it works

1Submit the request form together with the requirements.
The office then
1. Receives the request, checks it for completeness, and refers it to the City Assessor.
  5 minutesFrontline Officers
2. Approves the request.
  5 minutesCity Assessor
3. Prepares the Field Appraisal and Assessment Sheet (FAAS).
  1 hourEvaluation and Appraisal Division
4. Signs the FAAS.
  5 minutesAssistant City Assessor
5. Assigns the tax declaration number and records it in the Tax Mapping Roll.
  20 minutesTax Mapping Division
6. Encodes the FAAS and prints the new tax declaration.
  15 minutesRecords Division
7. Signs the new tax declaration.
  10 minutesAssistant City Assessor
8. Cancels the previous tax declaration.
  10 minutesRecords Division
9. Approves and signs the tax declaration.
  3 minutesCity Assessor
2Claim the new tax declaration.
The office then
1. Segregates the documents and releases the tax declaration.
  3 minutesFrontline Officers

Total time 2 hrs. & 16 minutes Total fee Free

Office personnel 18

Named in the Citizen's Charter. Any of the staff for a division may serve you, which is why the steps above name the division rather than an individual.

Engr. Eduardo A. Luna, Jr. CGDH I / City Assessor

See all 17 staff across 5 divisions

City Assessor's Office 1

Engr. Anthony Jemar G. Sartorio Assistant City Assessor

Tax Mapping 4

Ejnar A. Espartinez SAO
Paul Edgar A. Espartinez LAOO I
Rodolfo P. Azagra Administrative Asst. VI
James Paul Romulo A. Bigay Assessment Clerk II

Evaluation and Appraisal 3

Maria Felisa A. Sayson LAOO IV
Ronald L. Longasa LAOO III
Ar. Francis Jude A. Verzosa LAOO II

Records 6

Marilou S. Casasos LAOO II
Pauline D. Marbella Administrative Aide VI
Michelle D. Hurtado Tax Mapping Aide
Oznerol Airam M. Lanon Administrative Aide II
Ma. Cristina O. Barsaga Administrative Aide I
Jeremiah-Jerim P. Alanis Researcher

Frontline Desk 3

Rochelle A. Rivera Frontline Officer
Pink Stephanie A. Musa Frontline Officer
Erica O. Dela Rea Frontline Officer

This charter prints its staff roster once per service rather than against each row, so who handles which step is read from the action itself. The people are listed here; the process tables name positions.

Feedback and complaints

Answer the Feedback Form at the City Assessor's Office frontline desk and drop it in the box, or hand it to the Officer of the Day. You can also call 742-6882 or 0966-812-0533.

The Administrative Division checks what the feedback is about within one working day and passes it to the division concerned. Once that division replies, the office contacts you by email, text or phone. Complaints go on the Complaint Form (CSC Form No. 3) or by email, and need your full name, address and contact details, an account of what happened, any evidence, and the name of the person being complained about. The Administrative Division reads complaints daily, coordinates with the division concerned, investigates where needed, then writes an Incident Report for the Legal Office. The Legal Office sends its findings to the City Mayor, copy to the City Assessor's Office, for final action.

casso.leg@legazpi.gov.ph