BPLO Permits & Licensing | Citizen's Charter

Office

Business Center, City Hall

Location

Legazpi City Hall, Albay

Hours

8:00 AM - 5:00 PM (Mon-Fri)

Contact / Hotline

0915-872-7722

Business Permits and Licensing Office (BPLO)

Citizen's Charter, 2026 First Edition. Read the source document

Business permits 4 services

2 Applying for a new business permit at the office 3 days at the counter Done in one visit 6 documents Fee applies

Draft. Not yet checked against the published charter.

Applying in person for a first business permit at Lane 2. You walk out with the locational clearance and the Mayor's Permit to operate.

Before you go

Your time: 3 days, and you leave with it
Trips to the office: 3 separate visits
Where to go: Business Permits and Licensing Office, Lane 2
What you pay: Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007

Office or division: Business Permits and Licensing Office, Lane 2
Who may avail: Applicant for new business permit
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 6 items

Duly filled-out application form, 1 original legazpi.gov.ph/downloadable-forms/
Sketch of the business location, 1 original copy Client
Certificate of occupancy of the new space or building where the business is located, 1 original and 1 photocopy. The original is returned after verification City Engineer's Office
DTI, SEC or CDA certificate, 1 original and 1 photocopy. The original is returned after verification Department of Trade and Industry, Securities and Exchange Commission, or Cooperative Development Authority
Notarized lease contract if leasing, or a letter of authorization or consent from the owner, 1 original copy Property owner, or a notary public
Market clearance for market stall holders, 1 original and 1 photocopy, if applicable. The original is returned after verification City Market Office

How it works

1Submit the required documents to Lane 2.
The office then
1. If the application is eligible, the Action Officer encodes the data, submits it electronically to the BPLO for approval, the CTO Assessor assesses the taxes and fees electronically, and BPLO staff print the final application form and Tax Order of Payment and release them with the feedback form. If it is not eligible, you are given a notice of deficiency for compliance.
  3 daysLane 2, Admin. Aide III and Community Affairs Assistant II
2Pay the computed taxes and fees at the City Treasurer's Office against the Tax Order of Payment. You can also pay by GCash, Paymaya, Mastercard, Visa, Development Bank of the Philippines or Land Bank of the Philippines.
The office then
1. The CTO Collector receives the payment, prepares and issues the official receipt, then tells you to go to the Business Center releasing area at Lane 9.
  Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007CTO Collector
3Go to the BPLO releasing area at Lane 9 and hand in the accomplished feedback form. You receive the locational clearance for the business and the Mayor's Permit to operate it.
The office then
1. The BPLO Releasing Officer releases the business permit with the business plate or sticker and the other clearances.
  Lane 9 Releasing

Total time 3 days Total fee Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007

3 Applying for a new business permit online 3 days at the counter Done in one visit 1 document Fee applies

Draft. Not yet checked against the published charter.

The same new business permit applied for through legazpi.gov.ph. The requirements are identical to the face-to-face route; you can pay online and have the permit emailed, or collect the hard copy at Lane 9.

Before you go

Your time: 3 days, and you leave with it
Trips to the office: 3 separate visits
Where to go: Business Permits and Licensing Office
What you pay: Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007

Office or division: Business Permits and Licensing Office
Who may avail: Online applicant for new business permit
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 1 item

The same documents as the face-to-face application for a new business permit, attached as PDF or image files. See that service for the full list Various

How it works

1Log in to legazpi.gov.ph, go to Online Services then Services, click "new business application", specify the required information, fill out the Unified Application Form, attach the required documents as PDF or image files, and review the information before submitting. When the application is approved a notification about the Tax Order of Payment reaches you by email or text.
The office then
1. On receiving the complete requirements the Action Officer processes the application and sends the Tax Order of Payment or Assessment Record by email or text. If the application is not eligible you are given a notice of deficiency for compliance. The Action Officer emails a Feedback Form to be submitted when you claim the permit, and advises you to pay through Land Bank, DBP, GCash or Paymaya following the instructions on the city website, or at the City Treasurer's Office payment area.
  3 daysLicensing Inspector I / Admin. Officer I
2To pay online, type the application number found on the Tax Order of Payment into the required space, fill in the payment details and click "Pay Now" to choose a payment type. To pay in person, bring the Tax Order of Payment to the City Treasurer's Office.
The office then
1. If you paid online, Land Bank, DBP staff, GCash and Paymaya process the payment. If you paid at the City Treasurer's Office, the Revenue Collection Officer processes it and issues the official receipt.
  Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007Land Bank or DBP staff, GCash or Paymaya, Revenue Collection Officers of the CTO
3Send the e-copy of the feedback form to legpermit2@gmail.com, or hand the accomplished form to the Lane 9 Releasing Officer if you would rather claim the permit at the BPLO. If a representative will claim it, they must bring an authorization letter.
The office then
1. Once the City Mayor's Office approves, the Action Officer emails an electronic copy of the business permit after receiving the accomplished feedback form, or tells you to claim it at BPLO Lane 9. The Lane 9 Action Officer releases the permit on submission of the accomplished customer's feedback form and, where a representative is claiming, an authorization letter.
  Licensing Inspector I / Admin. Officer I / Lane 9 Releasing

Total time 3 days Total fee Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007

1 Renewing a business permit at the office 2 hrs. at the counter Done in one visit 4 documents Fee applies

Draft. Not yet checked against the published charter.

Renewing an existing business permit in person at the Business Center. Any of lanes 1 and 3 to 7 will take the application.

Before you go

Your time: 2 hrs., and you leave with it
Trips to the office: 3 separate visits
Where to go: Business Permits and Licensing Office, Lanes 1 and 3 to 7
What you pay: Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007

Office or division: Business Permits and Licensing Office, Lanes 1 and 3 to 7
Who may avail: Applicant for renewal of business permit
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 4 items

Proof of income, 1 original and 1 photocopy. The latest income statement from the Bureau of Internal Revenue, or an audited financial statement Bureau of Internal Revenue, or the applicant's accountant
Market clearance for market stall holders, 1 original. It is returned to you when the business permit is released City Market Office
Certificate of authority, or a valid provisional certificate of authority, for the head office of a pawnshop or money service business under JMC No. 1 Series of 2019, 1 original and 1 photocopy Bangko Sentral ng Pilipinas
BSP letter on the issuance of a code for pawnshop offices and money service businesses other than the head office, 1 original and 1 photocopy Bangko Sentral ng Pilipinas

How it works

1Submit the required documents to any of the designated lanes from 1, 3 to 7. Your original documents are returned once they have been verified.
The office then
1. If the application is eligible, the Action Officer encodes the data, submits it electronically to the BPLO for approval, the CTO Assessor assesses the taxes and fees electronically, and BPLO staff print the final application form and Tax Order of Payment and release them with the feedback form. If the application is not eligible, the findings are documented and given to the applicant.
  2 hoursLane 1 Priority, Lane 3 Bulk, Lane 4 Express, Lane 6 Express, Lane 7 Bulk
2Pay the computed taxes and fees at the City Treasurer's Office against the Tax Order of Payment, which comes as hard copy, text or email. You can also pay by GCash, Paymaya, Mastercard, Visa, Development Bank of the Philippines or Land Bank of the Philippines.
The office then
1. The CTO Collector receives the payment, prepares and issues the official receipt, then tells you to go to Business Center Lane 9 to claim the permit.
  Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007CTO Collector, Land Bank or DBP staff, GCash or Paymaya
3Go to the BPLO releasing area at Lane 9 and hand in the accomplished feedback form.
The office then
1. The BPLO Releasing Officer releases the business permit with the business plate or sticker and the other clearances.
  Lane 9 Releasing

Total time 2 hrs. Total fee Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007

4 Renewing a business permit online 1 hr. & 30 minutes at the counter Done in one visit 2 documents Fee applies

Draft. Not yet checked against the published charter.

Renewing through legazpi.gov.ph using the Business Identification Number from your previous permit. This is the fastest route the charter publishes.

Before you go

Your time: 1 hr. & 30 minutes, and you leave with it
Trips to the office: 3 separate visits
Where to go: Business Permits and Licensing Office
What you pay: Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007

Office or division: Business Permits and Licensing Office
Who may avail: Online applicant for renewal of business permit
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 2 items

The same documents as the face-to-face application for renewal, attached as PDF or image files. See that service for the full list Various
Business Identification Number, found on the barcode of your previous business permit Your previous business permit

How it works

1Log in to legazpi.gov.ph, go to Online Services then Services, click "renew business application", input the Business Identification Number from the barcode of your previous permit, specify the required information, attach the required documents as PDF or image files, and review before submitting. When the application is approved a notification about the Tax Order of Payment reaches you by email or text.
The office then
1. On receiving the complete requirements the Action Officer processes the application and sends the Tax Order of Payment or Assessment Record by email or text. If the application is not eligible the findings are documented and given to you. The Action Officer emails a Feedback Form to be submitted when you claim the permit, and advises you to pay through Land Bank, DBP, GCash or Paymaya, or at the City Treasurer's Office payment area.
  1 hr. and 30 mins.Licensing Inspector I / Admin. Officer I
2Pay online through Land Bank, DBP, GCash or Paymaya, or go to the Cash Receipts Division at the City Treasurer's Office and pay against the issued Tax Order of Payment.
The office then
1. If you paid online, Land Bank, DBP staff, GCash and Paymaya process the payment. If you paid at the City Treasurer's Office, the Revenue Collection Officer processes it and issues the official receipt.
  Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007Land Bank or DBP staff, GCash or Paymaya, Revenue Collection Officers of the CTO
3Send the e-copy of the feedback form to legpermit2@gmail.com, or hand the accomplished form to the Lane 9 Releasing Officer if you would rather claim the hard copy at the BPLO. If a representative will claim it, they must bring an authorization letter.
The office then
1. Once the City Mayor's Office approves, the Action Officer emails an electronic copy of the permit after receiving the accomplished feedback form, or tells you to claim the hard copy at BPLO Lane 9. The Lane 9 Action Officer releases the business permit with the sticker or plate and the other clearances.
  Licensing Inspector I / Admin. Officer I / Lane 9 Releasing

Total time 1 hr. & 30 minutes Total fee Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007

Changing an existing business 3 services

5 Adding a line of business at the office 3 days at the counter Done in one visit 5 documents Fee applies

Draft. Not yet checked against the published charter.

Adding another line of business at the same location or area, applied for in person at Lane 5.

Before you go

Your time: 3 days, and you leave with it
Trips to the office: 3 separate visits
Where to go: Business Permits and Licensing Office, Lane 5
What you pay: Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007

Office or division: Business Permits and Licensing Office, Lane 5
Who may avail: Applicant for additional line of business
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 5 items

Duly filled-out application form, 1 copy Business Permits and Licensing Office
Sketch of the business location, 1 copy Client
DTI, SEC or CDA certificate, 1 photocopy Department of Trade and Industry, Securities and Exchange Commission, or Cooperative Development Authority
Market clearance and contract of lease for market stall holders, 1 original copy, if applicable City Market Office
Valid lease contract, authority, certification or notice of award from the property owner, 1 original copy, if the business location is not owned. The building or space owner must have a valid business permit as lessor or for real estate rental Property owner

How it works

1Submit the required documents to Lane 5. Your original copy is returned when the business permit is released.
The office then
1. If the application is eligible, the Action Officer encodes the data, submits it electronically to the BPLO for approval, the CTO Assessor assesses the taxes and fees, and BPLO staff print the final application form and Tax Order of Payment and release them with the feedback form. If it is not eligible, you are given a notice of deficiency for compliance.
  3 daysLicensing Inspector I / Admin. Officer I
2Pay the computed taxes and fees at the City Treasurer's Office against the Tax Order of Payment. You can also pay by GCash, Paymaya, Mastercard, Visa, Development Bank of the Philippines or Land Bank of the Philippines.
The office then
1. The CTO Collector receives the payment, prepares and issues the official receipt, then tells you to go to Business Center Lane 9.
  Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007CTO Collector
3Go to the BPLO Lane 9 releasing area and hand in the accomplished feedback form.
The office then
1. The Action Officer releases the business permit on receiving the accomplished feedback form.
  Lane 9 Releasing

Total time 3 days Total fee Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007

6 Adding a line of business online 3 days at the counter Done in one visit 1 document Fee applies

Draft. Not yet checked against the published charter.

The same additional line of business applied for by email, using the form downloaded from legazpi.gov.ph.

Before you go

Your time: 3 days, and you leave with it
Trips to the office: 3 separate visits
Where to go: Business Permits and Licensing Office
What you pay: Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007

Office or division: Business Permits and Licensing Office
Who may avail: Online applicant for additional line of business
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 1 item

The same documents as the face-to-face application for an additional line of business. See that service for the full list Various

How it works

1Log in to legazpi.gov.ph to download the electronic copy of the application form, fill it out and send it to legpermit2@gmail.com. If the requirements are complete, wait for the confirmation message from the Action Officer and for further instructions.
The office then
1. On receiving the complete requirements the Action Officer processes the application and sends the Tax Order of Payment or Assessment Record by email or text. If the application is not eligible you are given a notice of deficiency for compliance. The Action Officer emails a Feedback Form to be submitted when you claim the permit, and advises you how to pay.
  3 daysLicensing Inspector I / Admin. Officer I
2To pay online, type the application number found on the Tax Order of Payment into the required space, fill in the payment details and click "Pay Now". To pay in person, bring the Tax Order of Payment to the City Treasurer's Office.
The office then
1. If you paid online, Land Bank, DBP staff, GCash and Paymaya process the payment. If you paid at the City Treasurer's Office, the Revenue Collection Officer processes it and issues the official receipt.
  Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007Land Bank or DBP staff, GCash or Paymaya, Revenue Collection Officers of the CTO
3Send the e-copy of the accomplished feedback form to legpermit2@gmail.com, or hand it to the BPLO Lane 9 Releasing Officer if you would rather claim the permit at the office. If a representative will claim it, they must bring an authorization letter.
The office then
1. Once the City Mayor's Office approves, the Action Officer emails an electronic copy of the permit after receiving the accomplished feedback form, or tells you to claim the hard copy at BPLO Lane 9.
  Licensing Inspector I / Admin. Officer I / Lane 9 Releasing

Total time 3 days Total fee Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007

7 Moving a business to a new location 3 days at the counter Done in one visit 7 documents Fee applies

Draft. Not yet checked against the published charter.

Transferring an existing business permit to a new address, applied for at Lane 5. This route needs the fire safety inspection certificate for the new space.

Before you go

Your time: 3 days, and you leave with it
Trips to the office: 3 separate visits
Where to go: Business Permits and Licensing Office, Lane 5
What you pay: Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007

Office or division: Business Permits and Licensing Office, Lane 5
Who may avail: Applicant for transfer of business location
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 7 items

Duly filled-out application form, 1 copy Business Permits and Licensing Office
Sketch of the business location, 1 copy Client
Certificate of occupancy of the new space or building where the business is located, 1 original copy City Engineer's Office
DTI, SEC or CDA certificate, 1 photocopy Department of Trade and Industry, Securities and Exchange Commission, or Cooperative Development Authority
Fire Safety Inspection Certificate for occupancy, 1 original copy. Also submit a copy of the fire insurance policy if available Bureau of Fire Protection
Market clearance and contract of lease for market stall holders, 1 original copy, if applicable City Market Office
Valid lease contract, authority, certification or notice of award from the property owner, 1 original copy, if the business location is not owned. The building or space owner must have a valid business permit as lessor or for real estate rental Property owner

How it works

1Submit the required documents to Lane 5. Your original copy is returned when the business permit is released.
The office then
1. If the application is eligible, the Action Officer encodes the data, submits it electronically to the BPLO for approval, the CTO Assessor assesses the taxes and fees, and BPLO staff print the final application form and Tax Order of Payment and release them with the feedback form. If it is not eligible, you are given a notice of deficiency for compliance.
  3 daysLicensing Inspector I / Admin. Officer I
2Pay the computed taxes and fees at the City Treasurer's Office against the Tax Order of Payment. You can also pay by GCash, Paymaya, Mastercard, Visa, Development Bank of the Philippines or Land Bank of the Philippines.
The office then
1. The CTO Collector receives the payment, prepares and issues the official receipt, then tells you to go to Business Center Lane 9.
  Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007CTO Collector
3Go to the BPLO releasing area and hand in the accomplished feedback form to claim the business permit.
The office then
1. The Action Officer releases the business permit with the business plate or sticker.
  Lane 9 Releasing

Total time 3 days Total fee Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007

Clearances and other permits 3 services

12 Getting a Mayor's clearance 20 minutes at the counter Done in one visit 4 documents Fee applies

Draft. Not yet checked against the published charter.

The Mayor's clearance, issued once you have gathered police, barangay, city court and city prosecutor clearances. The last step is the City Mayor's Office, not the BPLO.

Before you go

Your time: 20 minutes, and you leave with it
Trips to the office: 3 separate visits
Where to go: Business Permits and Licensing Office, Lane 8
What you pay: Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007

Office or division: Business Permits and Licensing Office, Lane 8
Who may avail: Applicant for Mayor's clearance
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 4 items

Police clearance, 1 original copy Philippine National Police
Barangay clearance, 1 original copy Office of the Punong Barangay
City court clearance, 1 original copy City Court
City prosecutor's clearance, 1 original copy City Prosecutor's Office

How it works

1Once you have all the requirements, submit them to the receiving officer. They are returned to you together with the mayor's clearance when it is issued.
The office then
1. The Action Officer asks you to sign the logbook and gives you a feedback form to submit when you claim the clearance, then checks that the documents are complete. If they are accurate and complete the clearance is encoded and printed in two copies, and you are advised to pay at the CTO.
  20 minutesCommunity Affairs Assistant II
2Go to the CTO to pay the clearance fee.
The office then
1. The CTO Collector receives the payment, prepares and issues the official receipt, then tells you to go to Business Center Lane 8 to claim the clearance.
  Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007CTO Collector
3Return to the BPLO and submit the accomplished feedback form and the official receipt.
The office then
1. The Action Officer asks you to sign and thumbmark the clearance, forwards it to the BPLO for initialling, then releases it with your submitted requirements and tells you to go to the City Mayor's Office for the local chief executive's signature.
  Community Affairs Assistant II

Total time 20 minutes Total fee Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007

11 Getting a Mayor's tricycle operators' permit 1 hr. at the counter Done in one visit 6 documents Fee applies

Draft. Not yet checked against the published charter.

The Mayor's Permit for a tricycle operator, which includes a roadworthiness inspection of the unit. Applied for at Lane 11 and released at Lane 10.

Before you go

Your time: 1 hr., and you leave with it
Trips to the office: 3 separate visits
Where to go: Business Permits and Licensing Office, Lane 11
What you pay: Based on the list of fees posted in the Tricycle Operators' Permit lane, under City Ordinance No. 13-2007

Office or division: Business Permits and Licensing Office, Lane 11
Who may avail: Applicant for Mayor's tricycle operators' permit
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 6 items

Duly filled-out application form, 1 copy Business Permits and Licensing Office
Cedula, 1 original copy City Treasurer's Office
Dropping and substitution, 1 original copy, if the motor was changed Sangguniang Panlungsod
Franchise certificate, 1 original copy, if renewed, changed name or transferred Sangguniang Panlungsod
Marriage contract or birth certificate, 1 original copy, if the application is filed by an immediate family member Office of the City Civil Registrar, or the Philippine Statistics Authority
Death certificate, 1 original copy, if the franchise holder has died Office of the City Civil Registrar, or the Philippine Statistics Authority

How it works

1Present the requirements for verification, proceed to the defined inspection area, then return to the BPLO and submit the vehicle inspection report to the receiving officer. Your original documents are returned after verification.
The office then
1. The Action Officer verifies the requirements and gives you a vehicle inspection report form and directions to the inspection area. PSO or designated tricycle operators inspect the unit for roadworthiness. The Action Officer then verifies the inspection report and gives you the assessment or order of payment with a feedback form to submit when you claim the permit, and advises you to pay at the CTO.
  1 hourAdministrative Aide I / Administrative Aide II / PSO or designated tricycle inspectors
2Go to the City Treasurer's Office to pay the fees.
The office then
1. The CTO Collector receives the payment, prepares and issues the official receipt, then tells you to go to the Business Center to claim the permit.
  Based on the list of fees posted in the Tricycle Operators' Permit lane, under City Ordinance No. 13-2007CTO Collector
3Return to the BPLO, submit the official receipt from the City Treasurer's Office and the accomplished feedback form, and sign the logbook.
The office then
1. The Action Officer checks the official receipt, encodes and prints the Mayor's Permit in two copies, forwards the documents to the BPLO and the local chief executive for signature, then releases the permit with the sticker and other documents.
  Lane 10 Releasing MTOP

Total time 1 hr. Total fee Based on the list of fees posted in the Tricycle Operators' Permit lane, under City Ordinance No. 13-2007

8 Getting a non-revenue miscellaneous permit 30 minutes at the counter Done in one visit 1 document Fee applies

Draft. Not yet checked against the published charter.

A miscellaneous permit issued on the strength of an endorsement from the City Engineer's Office.

Before you go

Your time: 30 minutes, and you leave with it
Trips to the office: 3 separate visits
Where to go: Business Permits and Licensing Office
What you pay: Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007

Office or division: Business Permits and Licensing Office
Who may avail: Applicant for non revenue miscellaneous permit
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 1 item

Letter request and endorsement from the City Engineer's Office, 1 original City Engineer's Office

How it works

1Present the endorsement from City Engineering to the Officer of the Day.
The office then
1. The Officer of the Day receives the endorsement, gives you a feedback form to submit when you claim the document, and forwards the document to the Action Officer, who checks the endorsement, prepares the document in two copies, and tells you to pay the corresponding fees at the City Treasurer's Office.
  30 minutesOfficer of the Day (Admin. Aide II) / Admin. Assistant I
2Pay the corresponding fees at the City Treasurer's Office.
The office then
1. The CTO Collector receives the payment, prepares and issues the official receipt.
  Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007Revenue Collection Officer, CTO
3Return to the BPLO, present the official receipt to the Action Officer and receive the original copy of the document.
The office then
1. The Action Officer forwards the document with the official receipt to the head of office for signature, releases the original copy to you, asks you to sign the duplicate for filing, and files the duplicate.
  Admin. Assistant I

Total time 30 minutes Total fee Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007

Copies and records 2 services

9 Getting a certified true copy of a business permit 10 minutes at the counter Done in one visit 2 documents Fee applies

Draft. Not yet checked against the published charter.

An authenticated copy of a business permit, signed by the head of office. At ten minutes this is the quickest service the office publishes.

Before you go

Your time: 10 minutes, and you leave with it
Trips to the office: 3 separate visits
Where to go: Business Permits and Licensing Office
What you pay: Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007

Office or division: Business Permits and Licensing Office
Who may avail: Applicant for certified true copy of business permit
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 2 items

The document to be authenticated, 1 original and 1 photocopy Client
Request form Business Permits and Licensing Office

How it works

1Submit the requirements to the receiving officer and fill out the request form.
The office then
1. The Action Officer gives you a request form to fill out and a feedback form to submit when you claim the document, checks the requirements, and tells you to pay the required fees at the CTO, bringing the request form with you.
  10 minutesOfficer of the Day (Admin. Aide II) / Admin. Assistant I
2Go to the City Treasurer's Office, present the request form and pay the required fees.
The office then
1. The CTO Collector receives the payment, prepares and issues the official receipt, then tells you to return to the BPLO to claim the document.
  Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007Revenue Collection Officer, CTO
3Return to the BPLO and submit the official receipt and the accomplished feedback form to the Action Officer.
The office then
1. The Action Officer forwards the document to the head of office for signature, then releases the authenticated copy of the business permit to you together with the official receipt.
  Lane 9 Releasing

Total time 10 minutes Total fee Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007

10 Getting a certification of a business record 30 minutes at the counter Done in one visit 1 document Fee applies

Draft. Not yet checked against the published charter.

A certification of what the office holds on record for a business.

Before you go

Your time: 30 minutes, and you leave with it
Trips to the office: 3 separate visits
Where to go: Business Permits and Licensing Office
What you pay: Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007

Office or division: Business Permits and Licensing Office
Who may avail: Applicant for certification of business record
Type of transaction: Government to Client (G2C)
Classification: Simple

What to bring 1 item

Request form Business Permits and Licensing Office

How it works

1Fill out the request form and submit it.
The office then
1. The Action Officer checks the request form, gives you a feedback form to submit when you claim the document, and advises you to go to the Treasurer's Office to pay.
  30 minutesAdministrative Aide III
2Go to the City Treasurer's Office, present the request form and pay the required fees.
The office then
1. The CTO Collector receives the payment, prepares and issues the official receipt, then tells you to return to the BPLO to claim the copy.
  Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007Revenue Collection Officer, City Treasurer's Office
3Return to the BPLO, present the official receipt and submit the accomplished feedback form to claim the requested copy.
The office then
1. The Action Officer releases the certification of business record on presentation of the official receipt and the accomplished feedback form.
  Administrative Aide III

Total time 30 minutes Total fee Based on the Tax Order of Payment issued by the CTO under City Ordinance No. 13-2007

Office personnel 16

Named in the Citizen's Charter. Any of the staff for a division may serve you, which is why the steps above name the division rather than an individual.

Asuncion C. Viñas, REA, REB CGDH I, Business Permits and Licensing Officer

See all 15 staff across 12 divisions

Lane 6, Express Lane 1

Kristine M. Torres Supervising Administrative Officer

Lane 1, Priority Lane 1

Carlos A. Banton Admin. Aide VI

Lane 3, Bulk Lane 1

Amelia A. Arevalo Admin. Assistant I

Lane 4, Express Lane 1

Joanelli E. Alejo Admin. Assistant V

Lane 7, Bulk Lane 1

Josefina B. Moratin Admin. Assistant VI

Lane 2, New Business Permits 1

Jose J. Kallos, Jr. Admin. Aide III

Lane 8, Mayor's Clearance 1

Ma. Mae A. Codorniz Community Affairs Assistant II

Online Applications 2

Mark L. Rañola Licensing Inspector I
Rolando A. Abion, Jr. Admin. Officer I

Lane 9, Releasing 1

Rebecca S. Añonuevo Administrative Aide II

Business Permits and Licensing Office 2

Enrique C. Magtira Officer of the Day, Admin. Aide II
Marilou V. Maravilla Admin. Assistant I

Business Records 1

Virginia R. Ursua Administrative Aide III

Lane 10-11, Tricycle Operators' Permit 2

Georgina F. Dela Cruz Administrative Aide II
Roviean Q. Monreal Administrative Aide I

This charter names the officer manning each lane, so its process tables carry lane numbers as well as positions. The office head is named only in the complaints section. The charter spells one surname both Ranola and Rañola on different pages. Rañola is used here.

Feedback and complaints

Call or text 0915-872-7722, email legpermit2@gmail.com, or fill up the Feedback Form. Clients are given a form for each service they use.

The assigned officer collects the forms at the end of each transaction day and submits them to the Administrative Officer for recording. They are collated quarterly and averaged into the rating clients gave for each service, presented as the Client Satisfaction Measurement Report, then submitted to the City Human Resource Management Office for the Harmonized CSM Report that goes to the Anti-Red Tape Authority. Complaints may be filed in writing or in person: write to the head of office, email legbplo@gmail.com, or call or text 0915-872-7722. The head of office asks the officer concerned to verify the complaint, then acts on it as a light or grave offence depending on what was done, with the City Human Resource Management Office applying sanctions where it is called on to assist. A client who asks for the action in writing is given it.